Wrong item delivered

[jlee]

Ordered laptop from well known shop and different one has arrived, it's a completely different model.
Phoned up and getting nowhere. They are trying to pass the blame on courier company.
Any advice?

[eatcustard]

Send it back under the Consumer Rights Act.

[PieSlayer]

jlee said:

Ordered laptop from well known shop and different one has arrived, it's a completely different model.
Phoned up and getting nowhere. They are trying to pass the blame on courier company.
Any advice?

Distance selling regs - send it back.

[Dicky Knee]

If he sends it back won't the shop say he has returned a different computer to the one they delivered?

[lucido grigio]

If it's possible to do so,take it back to nearest store in person.
Whole lot easier than doing it via emails or Muppets on phone.

[Andehh]

Did you buy it via your credit card? That will offer you a fairly reliable source of getting things straightened out...

[jlee]

yes on visa card. They have now sorted it out and will replace with correct item.

[Nickyboy]

How on earth is it the couriers fault?

[Mound Dawg]

Nickyboy said:

How on earth is it the couriers fault?

A few years ago our couriers offered us a special high speed service so we tried it. Because it was a new service the labels would be printed by them at the depot, all we had to do was stick the invoice/address label on it and they'd do the rest.

Two days later a customer rang to tell us that the mohair soft top he was expecting turned out to be a set of suspension bushes and the guy rebuilding his suspension told us that he'd got a mohair soft top.

Suspicion fell on me as I'd stuck our labels on but these turned out to correctly describe the contents of the parcels so I came out without any st stuck to my fur.

We didn't use that service again.