Another eBay buying issue
Discussion
I think you may be in a bit of a pickle here...
eBay will only request the seller pays for return postage if the case was opened as a 'not as described' case.
Because you've already opened a 'defective' case, you won't be able to close this and then open a new 'not as described' case.
Shame you didn't ask before opening a case
Anyway...I'm sure Parcel2Go would be much cheaper than £15 unless the item weighs a ton!!
eBay will only request the seller pays for return postage if the case was opened as a 'not as described' case.
Because you've already opened a 'defective' case, you won't be able to close this and then open a new 'not as described' case.
Shame you didn't ask before opening a case
Anyway...I'm sure Parcel2Go would be much cheaper than £15 unless the item weighs a ton!!
Dr Doofenshmirtz said:
I think you may be in a bit of a pickle here...
eBay will only request the seller pays for return postage if the case was opened as a 'not as described' case.
Because you've already opened a 'defective' case, you won't be able to close this and then open a new 'not as described' case.
Shame you didn't ask before opening a case
Anyway...I'm sure Parcel2Go would be much cheaper than £15 unless the item weighs a ton!!
Not true - they'll force the seller to pay postage for a defective item, I had a shady buyer open one and had to foot the bill. eBay will only request the seller pays for return postage if the case was opened as a 'not as described' case.
Because you've already opened a 'defective' case, you won't be able to close this and then open a new 'not as described' case.
Shame you didn't ask before opening a case
Anyway...I'm sure Parcel2Go would be much cheaper than £15 unless the item weighs a ton!!
Thanks Guys. Still waiting for the seller's next move.
It's not so much the money (£25 isn't the end of the world) it's the fact that my project timescale was important as this project will give me a usable spare bedroom which is currently used for storage. I've actually had to turn away guests that were due to stay over with us as the spare room is still full of boxes. Plus the fact that the seller deliberatly sent me a duff (scrap) item in the hope that I would accept it or accept a partial refund really cheesed me off. Perhaps this excercise will make him think twice about ripping someone else off my sending badly described items.
It's not so much the money (£25 isn't the end of the world) it's the fact that my project timescale was important as this project will give me a usable spare bedroom which is currently used for storage. I've actually had to turn away guests that were due to stay over with us as the spare room is still full of boxes. Plus the fact that the seller deliberatly sent me a duff (scrap) item in the hope that I would accept it or accept a partial refund really cheesed me off. Perhaps this excercise will make him think twice about ripping someone else off my sending badly described items.
UPDATE - The seller went quiet and on Sunday I could ask eBay to step in to help.
They reviewd the case and awarded it in my favour and sent a pre paid postage label. I just dropped the package off at the Post Office. I will get a refund when the tracking shows the item has been delivered.
I'm still not 100% sure who will end up paying for the return postage. eBay didn't make it clear one way or the other. Will the seller definately get charged if eBay provided me with the prepaid label?
They reviewd the case and awarded it in my favour and sent a pre paid postage label. I just dropped the package off at the Post Office. I will get a refund when the tracking shows the item has been delivered.
I'm still not 100% sure who will end up paying for the return postage. eBay didn't make it clear one way or the other. Will the seller definately get charged if eBay provided me with the prepaid label?
Edited by FreeLitres on Monday 8th May 18:28
Glad you got it sorted, no idea why sellers try to be difficult.
I sold someone a pair of headlights I removed from one of my cars this past week, and he messaged me today to say they were slightly different from each other. Turns out there are two specs, using different bulb fitments, but they're functionally interchangeable. Someone in the past must have replaced a single one with whatever they had available.
Once I'd confirmed they were both "real" and it wasn't a diy bodge, he was happy enough because they fitted and worked, but I was willing to take them back at my expense if he wasn't, because, well, that's how the game's played with ebay stuff. All being a knob does is guarantee you'll get bad feedback, they'll still be able to return it, and you'll still be hit for the cost.
I sold someone a pair of headlights I removed from one of my cars this past week, and he messaged me today to say they were slightly different from each other. Turns out there are two specs, using different bulb fitments, but they're functionally interchangeable. Someone in the past must have replaced a single one with whatever they had available.
Once I'd confirmed they were both "real" and it wasn't a diy bodge, he was happy enough because they fitted and worked, but I was willing to take them back at my expense if he wasn't, because, well, that's how the game's played with ebay stuff. All being a knob does is guarantee you'll get bad feedback, they'll still be able to return it, and you'll still be hit for the cost.
So, eBay ruled in my favour and I get my full refund when the tracking information shows that the item has been returned to the seller.
I posted the item a few days ago using the pre-paid label and I have been following the tracking information with interest.
Delivery at the sellers house was attempted today, but there was no answer.
I know most people are out of the house during the day, but what if the seller wanted to be an a-hole and never be in to recieve it or collect it from a depot? What would happen then regarding my refund?
I posted the item a few days ago using the pre-paid label and I have been following the tracking information with interest.
Delivery at the sellers house was attempted today, but there was no answer.
I know most people are out of the house during the day, but what if the seller wanted to be an a-hole and never be in to recieve it or collect it from a depot? What would happen then regarding my refund?
You've followed Ebay's procedure and used the pre-paid label, so I doubt the seller will be able to weasel out of it by just not collecting the parcel.
Maybe contact Ebay if you've not heard anything in a week. I've found they're pretty good about closing stuff out manually in such cases - my last one was actually the opposite scenario, buyer asked to return, which I agreed to, but never sent the item or contacted me again. Ebay closed the case as it had run out past the time allowed for them to return.
Maybe contact Ebay if you've not heard anything in a week. I've found they're pretty good about closing stuff out manually in such cases - my last one was actually the opposite scenario, buyer asked to return, which I agreed to, but never sent the item or contacted me again. Ebay closed the case as it had run out past the time allowed for them to return.
FreeLitres said:
I know most people are out of the house during the day, but what if the seller wanted to be an a-hole and never be in to recieve it or collect it from a depot? What would happen then regarding my refund?
If the seller does not play ball, after a period of time (a week or two, from memory), eBay will automatically find in your favour, and refund you every penny you've paid to the seller in relation to the disputed item(s). eBay will then pursue the seller for the money back.Also for clarity, you will not be charged for the pre-paid return postage label. That will be paid for by the seller.
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