Rejecting a new car after 2 years, fault present all this
Discussion
TooMany2cvs said:
The integrated nav doesn't work AT ALL? Or one part of it - the mobile phone connection?
Without the phone, it has zero functionality - nav or anything else - at all?
Without the phone the only function of the screen is a radio/cd/mp3 player.Without the phone, it has zero functionality - nav or anything else - at all?
Edited by TooMany2cvs on Wednesday 12th July 09:12
So what would the couple accept as a rejection offer, you/they seem very vague on this.
Are they expecting a new car, trade price for their car, a full refund, a like for like replacement with a system that works?
They/you must have an idea of what you are hoping for to resolve to your satisfaction.
Are they expecting a new car, trade price for their car, a full refund, a like for like replacement with a system that works?
They/you must have an idea of what you are hoping for to resolve to your satisfaction.
Monkeylegend said:
So what would the couple accept as a rejection offer, you/they seem very vague on this.
Are they expecting a new car, trade price for their car, a full refund, a like for like replacement with a system that works?
They/you must have an idea of what you are hoping for to resolve to your satisfaction.
The purchaser wants THEIR car with integrated nav which is what they originally walked into the showroom and asked for.Are they expecting a new car, trade price for their car, a full refund, a like for like replacement with a system that works?
They/you must have an idea of what you are hoping for to resolve to your satisfaction.
A like for like with a system that works would be acceptable.
They do not particularly want to reject the car as otherwise its great.
They do not expect any "betterment"
Edited by was8v on Wednesday 12th July 09:20
Edited by was8v on Wednesday 12th July 09:21
Was8V:
You appear to have a case, in other words a claim against the supplier. I doubt you can reject the car for this fault, although never say never.
There are devices that can perform every function your preferred system would have done had it been able to live up to its advertised specification although these would seem to be less attractive to you. And me come to that. Integrated looks great in the showroom. However, you might feel that now is the time to resolve the issue.
If it was my problem I'd probably go for a high end TomTom satnav system, at least equal to what you thought you were buying. Take the price to the dealer and say that's what you want. Give them a reasonable deadline to comply. Inform them that they have had two years to rectify a glaring fault and have failed to do so. If they do not supply you with an admittedly inferior solution you will take legal advice on what claims you have against the dealer.
I'd also write to the manufacturer and their PR department.
Remember that you have suffered a great deal of inconvenience and have lost the use of an expensive feature for two years. You have been generous in you allowance to them but now you want compensation.
I was considering buying a new VW group vehicle later this year. Whilst the lack of connectivity would not necessarily be a deal breaker, the lack of customer care would.
You appear to have a case, in other words a claim against the supplier. I doubt you can reject the car for this fault, although never say never.
There are devices that can perform every function your preferred system would have done had it been able to live up to its advertised specification although these would seem to be less attractive to you. And me come to that. Integrated looks great in the showroom. However, you might feel that now is the time to resolve the issue.
If it was my problem I'd probably go for a high end TomTom satnav system, at least equal to what you thought you were buying. Take the price to the dealer and say that's what you want. Give them a reasonable deadline to comply. Inform them that they have had two years to rectify a glaring fault and have failed to do so. If they do not supply you with an admittedly inferior solution you will take legal advice on what claims you have against the dealer.
I'd also write to the manufacturer and their PR department.
Remember that you have suffered a great deal of inconvenience and have lost the use of an expensive feature for two years. You have been generous in you allowance to them but now you want compensation.
I was considering buying a new VW group vehicle later this year. Whilst the lack of connectivity would not necessarily be a deal breaker, the lack of customer care would.
was8v said:
Monkeylegend said:
So what would the couple accept as a rejection offer, you/they seem very vague on this.
Are they expecting a new car, trade price for their car, a full refund, a like for like replacement with a system that works?
They/you must have an idea of what you are hoping for to resolve to your satisfaction.
The purchaser wants a car with integrated nav which is what they originally walked into the showroom and asked for.Are they expecting a new car, trade price for their car, a full refund, a like for like replacement with a system that works?
They/you must have an idea of what you are hoping for to resolve to your satisfaction.
They not not particularly want to reject the car as otherwise its great.
If the issue can't be resolved which seems likely after 2 years what then if you don't or can't reject?
If it's a great car and they have had it 2 years with no other issues, albeit doing a very low mileage, maybe you should be pushing for some sort of goodwill gesture from the mystery mfg you won't name, and look for an alternative sat nav.
I think you have rejected a free Tom Tom as an add on but you could do a lot worse. I always use my Tom Tom in preference to the built in sat nav, it is much more intuitive and very easy to use.
Other very good sat navs are available
OK so its clearly going to be difficult to reject the car, as you all say that should have been done immediately.
However the car is covered by the manufacturers warranty, I picked over the terms of the warranty.
The only exclusions are wear and tear items, nowhere are infotainment, radios or sat navs mentioned. Only that genuine original accessories are covered by the warranty and will be fixed / replaced.
The system has been confirmed by the technicians that it does not work, surely the warranty should cover fixing it?
Whats the point of buying a new car with a fully comprehensive warranty if it's not going to be fixed?
However the car is covered by the manufacturers warranty, I picked over the terms of the warranty.
The only exclusions are wear and tear items, nowhere are infotainment, radios or sat navs mentioned. Only that genuine original accessories are covered by the warranty and will be fixed / replaced.
The system has been confirmed by the technicians that it does not work, surely the warranty should cover fixing it?
Whats the point of buying a new car with a fully comprehensive warranty if it's not going to be fixed?
was8v said:
OK so its clearly going to be difficult to reject the car, as we say that should have been done immediately.
However the car is covered by the manufacturers warranty, I picked over the terms of the warranty.
The only exclusions are wear and tear items, nowhere are infotainment, radios or sat navs mentioned. Only that genuine original accessories are covered by the warranty and will be fixed / replaced.
The system has been confirmed by the technicians that it does not work, surely the warranty should cover fixing it?
Whats the point of buying a new car with a fully comprehensive warranty if it's not going to be fixed?
So you need to push for that and escalate through the dealership and or with the manufacturer. If they can't fix you might have to go legal/small claims?However the car is covered by the manufacturers warranty, I picked over the terms of the warranty.
The only exclusions are wear and tear items, nowhere are infotainment, radios or sat navs mentioned. Only that genuine original accessories are covered by the warranty and will be fixed / replaced.
The system has been confirmed by the technicians that it does not work, surely the warranty should cover fixing it?
Whats the point of buying a new car with a fully comprehensive warranty if it's not going to be fixed?
Derek Smith said:
Was8V:
You appear to have a case, in other words a claim against the supplier. I doubt you can reject the car for this fault, although never say never.
There are devices that can perform every function your preferred system would have done had it been able to live up to its advertised specification although these would seem to be less attractive to you. And me come to that. Integrated looks great in the showroom. However, you might feel that now is the time to resolve the issue.
If it was my problem I'd probably go for a high end TomTom satnav system, at least equal to what you thought you were buying. Take the price to the dealer and say that's what you want. Give them a reasonable deadline to comply. Inform them that they have had two years to rectify a glaring fault and have failed to do so. If they do not supply you with an admittedly inferior solution you will take legal advice on what claims you have against the dealer.
I'd also write to the manufacturer and their PR department.
Remember that you have suffered a great deal of inconvenience and have lost the use of an expensive feature for two years. You have been generous in you allowance to them but now you want compensation.
I was considering buying a new VW group vehicle later this year. Whilst the lack of connectivity would not necessarily be a deal breaker, the lack of customer care would.
YESSS someone agrees with me on the internet at last!!!!!You appear to have a case, in other words a claim against the supplier. I doubt you can reject the car for this fault, although never say never.
There are devices that can perform every function your preferred system would have done had it been able to live up to its advertised specification although these would seem to be less attractive to you. And me come to that. Integrated looks great in the showroom. However, you might feel that now is the time to resolve the issue.
If it was my problem I'd probably go for a high end TomTom satnav system, at least equal to what you thought you were buying. Take the price to the dealer and say that's what you want. Give them a reasonable deadline to comply. Inform them that they have had two years to rectify a glaring fault and have failed to do so. If they do not supply you with an admittedly inferior solution you will take legal advice on what claims you have against the dealer.
I'd also write to the manufacturer and their PR department.
Remember that you have suffered a great deal of inconvenience and have lost the use of an expensive feature for two years. You have been generous in you allowance to them but now you want compensation.
I was considering buying a new VW group vehicle later this year. Whilst the lack of connectivity would not necessarily be a deal breaker, the lack of customer care would.
They have a solution - an integrated nav accessory,price to purchaser is 10% of the vehicle cost, but the dealer let slip earlier that the cost to them is £250.
I must have asked for this about 20 times, every time I have spoken to someone.
They refuse as that would be "betterment". I argue that a built in sat nav that will go out of date and doesn't do traffic as well as google does is the opposite of betterment.
Have you tried another dealer/technician or a local ICE specialist?
I have a family member that works for Mercedes and phone connectivity is a regular issue for customers so the experience/knowledge of the guys in the workshop is key.
As an example i have heard that to connect a samsung to some cars requires you to change the USB settings as by default they are set to charge only.
I have a family member that works for Mercedes and phone connectivity is a regular issue for customers so the experience/knowledge of the guys in the workshop is key.
As an example i have heard that to connect a samsung to some cars requires you to change the USB settings as by default they are set to charge only.
Butter Face said:
But
It's
Not
Broken
They can probably show it working with some device, so it's a compatiblity issue not a fault with the system.
You sound like a "customer care agent".It's
Not
Broken
They can probably show it working with some device, so it's a compatiblity issue not a fault with the system.
Regardless - it doesn't work, and they haven't demonstrated it working with any device, all the ones they tried didn't work.
Buyer has paid for an item and should be supplied an item that does work or be refunded.
Edited by was8v on Wednesday 12th July 09:44
barryrs said:
Have you tried another dealer/technician or a local ICE specialist?
I have a family member that works for Mercedes and phone connectivity is a regular issue for customers so the experience/knowledge of the guys in the workshop is key.
As an example i have heard that to connect a samsung to some cars requires you to change the USB settings as by default they are set to charge only.
Its not really my place to do so.I have a family member that works for Mercedes and phone connectivity is a regular issue for customers so the experience/knowledge of the guys in the workshop is key.
As an example i have heard that to connect a samsung to some cars requires you to change the USB settings as by default they are set to charge only.
The dealer (the mfrs agent) has had their own technicians test the unit.
They are free to sub contract someone else to have a go if they like.
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