Discussion
As per usual, its all the dealers fault blah, blah, blah.
Ever though just for a moment, that upon appraising the vehicle in part exchange, the salesman asked the customer 'how many keys do you have?'
Customer...Errr I have 2.
Handover day arrives..customer hands over 1 key.
Salesman....Err where's the other key?
Customer...Oh its in the underwear drawer upstairs, I will drop it in tomorrow..
Guess what, nothing, customer is in his nice shiny new car with two keys and can't give a flying f
k about dropping the spare key in.
Salesman rings customer numerous times but as per usual, they flick him to voice mail.
Hence it is now the customer who is on radio silence.
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
Ever though just for a moment, that upon appraising the vehicle in part exchange, the salesman asked the customer 'how many keys do you have?'
Customer...Errr I have 2.
Handover day arrives..customer hands over 1 key.
Salesman....Err where's the other key?
Customer...Oh its in the underwear drawer upstairs, I will drop it in tomorrow..
Guess what, nothing, customer is in his nice shiny new car with two keys and can't give a flying f
k about dropping the spare key in.Salesman rings customer numerous times but as per usual, they flick him to voice mail.
Hence it is now the customer who is on radio silence.
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
Mexman said:
As per usual, its all the dealers fault blah, blah, blah.
Ever though just for a moment, that upon appraising the vehicle in part exchange, the salesman asked the customer 'how many keys do you have?'
Customer...Errr I have 2.
Handover day arrives..customer hands over 1 key.
Salesman....Err where's the other key?
Customer...Oh its in the underwear drawer upstairs, I will drop it in tomorrow..
Guess what, nothing, customer is in his nice shiny new car with two keys and can't give a flying fk about dropping the spare key in.
Salesman rings customer numerous times but as per usual, they flick him to voice mail.
Hence it is now the customer who is on radio silence.
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
What's that got to do with the OPs situation? If the car was advertised with 2 keys it's the dealers responsibility to put it right and sort him out with a second key.Ever though just for a moment, that upon appraising the vehicle in part exchange, the salesman asked the customer 'how many keys do you have?'
Customer...Errr I have 2.
Handover day arrives..customer hands over 1 key.
Salesman....Err where's the other key?
Customer...Oh its in the underwear drawer upstairs, I will drop it in tomorrow..
Guess what, nothing, customer is in his nice shiny new car with two keys and can't give a flying f
k about dropping the spare key in.Salesman rings customer numerous times but as per usual, they flick him to voice mail.
Hence it is now the customer who is on radio silence.
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
Edited by Doverben on Monday 24th July 21:06
Mexman said:
And he will, when the previous owner forwards the key on.
Using your logic then, if was buying a car and someone owed me money, the dealer should let me take the car as "I'll drop off the money as soon as I get paid.". Fair?The thing is, the dealer advertised the car with 2 keys so it should have 2 keys. Where the other key is and who might or might not have it, is completely irrelevant. The dealer owes the OP a key - either the original key or a replacement. And then the dealer can learn a lesson about making sure the advert is correct.
I'm not a dealer basher, but if that's what was advertised then they should stand by that. I've bought a car in the past advertised as "removable towbar". It was one of the reasons I bought the car, yet when I picked the car up, there was no sign of the towbar. The dealer tried for a couple of weeks to get hold of the previous owner to see if he had it, but no joy. The dealer then coughed up just under £200 for a new Witter bar - because that's what a proper dealer should do.
Mexman said:
As per usual, its all the dealers fault blah, blah, blah.
Ever though just for a moment, that upon appraising the vehicle in part exchange, the salesman asked the customer 'how many keys do you have?'
Customer...Errr I have 2.
Handover day arrives..customer hands over 1 key.
Salesman....Err where's the other key?
Customer...Oh its in the underwear drawer upstairs, I will drop it in tomorrow..
Guess what, nothing, customer is in his nice shiny new car with two keys and can't give a flying fk about dropping the spare key in.
Salesman rings customer numerous times but as per usual, they flick him to voice mail.
Hence it is now the customer who is on radio silence.
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
It's odd, isn't it, that somehow car dealership businesses manage to continue despite their unprofitability?Ever though just for a moment, that upon appraising the vehicle in part exchange, the salesman asked the customer 'how many keys do you have?'
Customer...Errr I have 2.
Handover day arrives..customer hands over 1 key.
Salesman....Err where's the other key?
Customer...Oh its in the underwear drawer upstairs, I will drop it in tomorrow..
Guess what, nothing, customer is in his nice shiny new car with two keys and can't give a flying f
k about dropping the spare key in.Salesman rings customer numerous times but as per usual, they flick him to voice mail.
Hence it is now the customer who is on radio silence.
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
giblets_ said:
So, emailed the branch manager this morning with attachments of the conversation Ive had with the salesman. I've given them a week to get the Key posted to me and if it's not delivered to me by Wednesday next week I will take a formal stance and send a Letter by post etc.
So you ask everyones advice, and end up doing your own thing anyway? Should have saved yourself some key strokes! 
cbmotorsport said:
So you ask everyones advice, and end up doing your own thing anyway? Should have saved yourself some key strokes!
No not at all - I called up the branch head office to find the correct address to send the letter to (They have 4 different ones) and i was told to email the manager to resolve. I mentioned that if it isn't resolved this way, then I will follow the advice given on this thread. I'm not one of "those" posters, promise.
northwest monkey said:
Mexman said:
And he will, when the previous owner forwards the key on.
Using your logic then, if was buying a car and someone owed me money, the dealer should let me take the car as "I'll drop off the money as soon as I get paid.". Fair?The thing is, the dealer advertised the car with 2 keys so it should have 2 keys. Where the other key is and who might or might not have it, is completely irrelevant. The dealer owes the OP a key - either the original key or a replacement. And then the dealer can learn a lesson about making sure the advert is correct.
I'm not a dealer basher, but if that's what was advertised then they should stand by that. I've bought a car in the past advertised as "removable towbar". It was one of the reasons I bought the car, yet when I picked the car up, there was no sign of the towbar. The dealer tried for a couple of weeks to get hold of the previous owner to see if he had it, but no joy. The dealer then coughed up just under £200 for a new Witter bar - because that's what a proper dealer should do.
There are many straight buyers, sellers and traders, but there are also more than enough who will try it on on all sides so just treat each other fairly. Trust, but verify.
The last key I ordered had to be delivered to the dealer, I then had to take the car in and they coded it into the car before it would work. They also deactivated the lost key as well which is a sensible precaution under the circumstances. Just popping a new key into the post wasn't an option that would work.
If the dealer hasn't got the original to post, which it seems like they haven't or they would have presumably already posted it, getting a replacement could involve a bit more than the good old postie.
Depends what the car is of course and how old.
If the dealer hasn't got the original to post, which it seems like they haven't or they would have presumably already posted it, getting a replacement could involve a bit more than the good old postie.
Depends what the car is of course and how old.
giblets_ said:
No not at all - I called up the branch head office to find the correct address to send the letter to (They have 4 different ones) and i was told to email the manager to resolve. I mentioned that if it isn't resolved this way, then I will follow the advice given on this thread.
I'm not one of "those" posters, promise.
Ok dokes. Sorry.I'm not one of "those" posters, promise.
am i the only one that finds it worrying getting a spare key for my car sent through the post to the home address where said car for spare key is currently sat
i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
Do you distrust your postman then?
colinjy said:
am i the only one that finds it worrying getting a spare key for my car sent through the post to the home address where said car for spare key is currently sat
i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
colinjy said:
am i the only one that finds it worrying getting a spare key for my car sent through the post to the home address where said car for spare key is currently sat
i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
This is a good point, but as the dealer is up north I cant just make a 4 hour drive up there to collect a key. So quite stumped. Might ask them to deliver it to a friend's address instead; If they fail to deliver it within a week, that is.i was missing a second key on my car they said they'd send it out, i told them to get it to the dealership and i'll come and collect as i didn;t want a key for my car turning up at the address the car was located.
they ignored that and still sent it out
Mexman said:
But, no,... it's the dealers fault, not the lying, mouth breather of a customer who's now possibly cost the dealer two hundred quid for a spare key , when there probably wasn't two hundred quid profit in the deal in the first place.
Sorry I'm late, but I couldn't stop laughing.... So an update.
Got a text this morning apologising for the delay saying the key was posted Monday afternoon.
However, since 6pm I've been getting phone calls from the dealer and texts requesting to talk about the key. I'm feeling quite nervous about it as I don't deal well with verbal confrontation. Any suggestions on a stance to take?
Got a text this morning apologising for the delay saying the key was posted Monday afternoon.
However, since 6pm I've been getting phone calls from the dealer and texts requesting to talk about the key. I'm feeling quite nervous about it as I don't deal well with verbal confrontation. Any suggestions on a stance to take?
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