Sold a car, buyer not happy. My rights and responsibilities?
Discussion
My daughter has just sold her 2001 Peugeot 106 for £300. She wasn't available when the buyer arrived so I dealt with the sale. The car was sold with 5 months MOT and as a base model car.
The buyer arrived with her disabled father and I opened up the doors, boot and bonnet. I explained it was the base model and as such didn't have central locking or electric windows. The buyers father and I agreed less to go wrong.
I started the engine and it was lovely and quiet as it always has been. We walked around the car and I pointed out a few stone chips that had begun to rust. None were any bigger than say 3mm across. Again we agreed normal for a car of this age.
I showed receipts for work recently done (new clutch) and from previous owners. Showed them the service booklet and any other paperwork. Current MOT shows a couple of advisories for 2 link pin bushes iirc. Father said it wouldn't be a problem.
I suggested we go for a test drive and the buyer who I had now figured out was learning to drive got into the back seat and the father automatically got into the passenger seat. Fair enough I thought, we could swap around up the road.
Go for a drive, car is quiet and no issues. The father says to turn around at next roundabout and come back to my house.
Park up. Go around the car again, they say they are happy and hand over the cash, no quibbles. We do the paperwork and I give them a receipt stating car registration, date and time of sale, price paid with a statement saying sold as seen, tested and inspected with no guarantees or warranty expressed or implied ( something taken from receipts when I have bought cars in the past )
At this point they ask if it's OK to leave the car where it is and come back with a friend to collect in the morning. Not a problem.
Shake hands and bid them fairwell.
This afternoon I'm at work and I get a message from buyer saying they are very unhappy with the car. Apparently they have found several faults....oil over the sump, something wrong with the exhaust, dipstick not seating correctly and no power steering. It's the lack of power steering that I think is the main problem.
My daughter learnt to drive in it and I didn't think it was heavy but apparently it's a major problem for them.
If I hadn't already sent off the logbook and paid a deposit on another car I might have been tempted to say bring it back, money back everyone happy.
Where do I stand legally on this? We listed the car with very minimal information (daughter listed in a Facebook group ) and the buyer came, checked over the car and paperwork etc and we sold it in good faith. It's a 16 year old car and it is very basic but it did what we needed it to. I don't like to think the buyers are of the opinion that we tried to scam them. I tried to point out all the known defects so there wouldn't be any nasty surprises.
My daughter and my wife are of the opinion that you come and look at the car and if you are unsure you bring a mechanic or pay for an inspection. It's up to the buyer to make sure it's what they want before handing over the cash. I agree mostly but would much prefer everyone be happy. I've sold several cars over the years, this is by far the cheapest and it's the only one that has caused me any grief.
Sorry for such a long post. Tried to get all the relevant information in. Appreciate your help!
The buyer arrived with her disabled father and I opened up the doors, boot and bonnet. I explained it was the base model and as such didn't have central locking or electric windows. The buyers father and I agreed less to go wrong.
I started the engine and it was lovely and quiet as it always has been. We walked around the car and I pointed out a few stone chips that had begun to rust. None were any bigger than say 3mm across. Again we agreed normal for a car of this age.
I showed receipts for work recently done (new clutch) and from previous owners. Showed them the service booklet and any other paperwork. Current MOT shows a couple of advisories for 2 link pin bushes iirc. Father said it wouldn't be a problem.
I suggested we go for a test drive and the buyer who I had now figured out was learning to drive got into the back seat and the father automatically got into the passenger seat. Fair enough I thought, we could swap around up the road.
Go for a drive, car is quiet and no issues. The father says to turn around at next roundabout and come back to my house.
Park up. Go around the car again, they say they are happy and hand over the cash, no quibbles. We do the paperwork and I give them a receipt stating car registration, date and time of sale, price paid with a statement saying sold as seen, tested and inspected with no guarantees or warranty expressed or implied ( something taken from receipts when I have bought cars in the past )
At this point they ask if it's OK to leave the car where it is and come back with a friend to collect in the morning. Not a problem.
Shake hands and bid them fairwell.
This afternoon I'm at work and I get a message from buyer saying they are very unhappy with the car. Apparently they have found several faults....oil over the sump, something wrong with the exhaust, dipstick not seating correctly and no power steering. It's the lack of power steering that I think is the main problem.
My daughter learnt to drive in it and I didn't think it was heavy but apparently it's a major problem for them.
If I hadn't already sent off the logbook and paid a deposit on another car I might have been tempted to say bring it back, money back everyone happy.
Where do I stand legally on this? We listed the car with very minimal information (daughter listed in a Facebook group ) and the buyer came, checked over the car and paperwork etc and we sold it in good faith. It's a 16 year old car and it is very basic but it did what we needed it to. I don't like to think the buyers are of the opinion that we tried to scam them. I tried to point out all the known defects so there wouldn't be any nasty surprises.
My daughter and my wife are of the opinion that you come and look at the car and if you are unsure you bring a mechanic or pay for an inspection. It's up to the buyer to make sure it's what they want before handing over the cash. I agree mostly but would much prefer everyone be happy. I've sold several cars over the years, this is by far the cheapest and it's the only one that has caused me any grief.
Sorry for such a long post. Tried to get all the relevant information in. Appreciate your help!
They've bought the car now. It's too late to be checking it more carefully. As long as you've represented it correctly the you're legally, and in my opinion morally in the right. After all it's a £300 car, if they really don't like it - resell or part exchange.
Were I you, a firm, "sorry you're not happy but you inspected and checked the car before paying for it, you've a receipt and a log book on the way - it's your car"
Were I you, a firm, "sorry you're not happy but you inspected and checked the car before paying for it, you've a receipt and a log book on the way - it's your car"
Wow, thanks for the quick replies...... my dad had a Bullworker many years ago!
We didn't state that the car didn't have power steering and I didn't realise it would be such a problem. As for the other things they picked up on, I agree it's a bit late to be moaning now.
I'll politely tell them to relist it in the same group. Then they can have the completely wasted weekend waiting for the people who are so desperate for the car yet never turn up or bother to let you know.
Thanks all!
We didn't state that the car didn't have power steering and I didn't realise it would be such a problem. As for the other things they picked up on, I agree it's a bit late to be moaning now.
I'll politely tell them to relist it in the same group. Then they can have the completely wasted weekend waiting for the people who are so desperate for the car yet never turn up or bother to let you know.
Thanks all!
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Edited by tumble dryer on Thursday 24th August 22:33
jotto said:
At this point they ask if it's OK to leave the car where it is and come back with a friend to collect in the morning.
This afternoon I'm at work and I get a message from buyer saying they are very unhappy with the car. Apparently they have found several faults....oil over the sump, something wrong with the exhaust, dipstick not seating correctly and no power steering. It's the lack of power steering that I think is the main problem.
Perhaps they should have brought the friend with them before they agreed to buy it.This afternoon I'm at work and I get a message from buyer saying they are very unhappy with the car. Apparently they have found several faults....oil over the sump, something wrong with the exhaust, dipstick not seating correctly and no power steering. It's the lack of power steering that I think is the main problem.
jotto said:
My daughter has just sold her 2001 Peugeot 106 for £300. She wasn't available when the buyer arrived so I dealt with the sale. The car was sold with 5 months MOT and as a base model car.
The buyer arrived with her disabled father and I opened up the doors, boot and bonnet. I explained it was the base model and as such didn't have central locking or electric windows. The buyers father and I agreed less to go wrong.
I started the engine and it was lovely and quiet as it always has been. We walked around the car and I pointed out a few stone chips that had begun to rust. None were any bigger than say 3mm across. Again we agreed normal for a car of this age.
I showed receipts for work recently done (new clutch) and from previous owners. Showed them the service booklet and any other paperwork. Current MOT shows a couple of advisories for 2 link pin bushes iirc. Father said it wouldn't be a problem.
I suggested we go for a test drive and the buyer who I had now figured out was learning to drive got into the back seat and the father automatically got into the passenger seat. Fair enough I thought, we could swap around up the road.
Go for a drive, car is quiet and no issues. The father says to turn around at next roundabout and come back to my house.
Park up. Go around the car again, they say they are happy and hand over the cash, no quibbles. We do the paperwork and I give them a receipt stating car registration, date and time of sale, price paid with a statement saying sold as seen, tested and inspected with no guarantees or warranty expressed or implied ( something taken from receipts when I have bought cars in the past )
At this point they ask if it's OK to leave the car where it is and come back with a friend to collect in the morning. Not a problem.
Shake hands and bid them fairwell.
This afternoon I'm at work and I get a message from buyer saying they are very unhappy with the car. Apparently they have found several faults....oil over the sump, something wrong with the exhaust, dipstick not seating correctly and no power steering. It's the lack of power steering that I think is the main problem.
My daughter learnt to drive in it and I didn't think it was heavy but apparently it's a major problem for them.
If I hadn't already sent off the logbook and paid a deposit on another car I might have been tempted to say bring it back, money back everyone happy.
Where do I stand legally on this? We listed the car with very minimal information (daughter listed in a Facebook group ) and the buyer came, checked over the car and paperwork etc and we sold it in good faith. It's a 16 year old car and it is very basic but it did what we needed it to. I don't like to think the buyers are of the opinion that we tried to scam them. I tried to point out all the known defects so there wouldn't be any nasty surprises.
My daughter and my wife are of the opinion that you come and look at the car and if you are unsure you bring a mechanic or pay for an inspection. It's up to the buyer to make sure it's what they want before handing over the cash. I agree mostly but would much prefer everyone be happy. I've sold several cars over the years, this is by far the cheapest and it's the only one that has caused me any grief.
Sorry for such a long post. Tried to get all the relevant information in. Appreciate your help!
I've little to add, other than a whole heap of scepticism. The buyer arrived with her disabled father and I opened up the doors, boot and bonnet. I explained it was the base model and as such didn't have central locking or electric windows. The buyers father and I agreed less to go wrong.
I started the engine and it was lovely and quiet as it always has been. We walked around the car and I pointed out a few stone chips that had begun to rust. None were any bigger than say 3mm across. Again we agreed normal for a car of this age.
I showed receipts for work recently done (new clutch) and from previous owners. Showed them the service booklet and any other paperwork. Current MOT shows a couple of advisories for 2 link pin bushes iirc. Father said it wouldn't be a problem.
I suggested we go for a test drive and the buyer who I had now figured out was learning to drive got into the back seat and the father automatically got into the passenger seat. Fair enough I thought, we could swap around up the road.
Go for a drive, car is quiet and no issues. The father says to turn around at next roundabout and come back to my house.
Park up. Go around the car again, they say they are happy and hand over the cash, no quibbles. We do the paperwork and I give them a receipt stating car registration, date and time of sale, price paid with a statement saying sold as seen, tested and inspected with no guarantees or warranty expressed or implied ( something taken from receipts when I have bought cars in the past )
At this point they ask if it's OK to leave the car where it is and come back with a friend to collect in the morning. Not a problem.
Shake hands and bid them fairwell.
This afternoon I'm at work and I get a message from buyer saying they are very unhappy with the car. Apparently they have found several faults....oil over the sump, something wrong with the exhaust, dipstick not seating correctly and no power steering. It's the lack of power steering that I think is the main problem.
My daughter learnt to drive in it and I didn't think it was heavy but apparently it's a major problem for them.
If I hadn't already sent off the logbook and paid a deposit on another car I might have been tempted to say bring it back, money back everyone happy.
Where do I stand legally on this? We listed the car with very minimal information (daughter listed in a Facebook group ) and the buyer came, checked over the car and paperwork etc and we sold it in good faith. It's a 16 year old car and it is very basic but it did what we needed it to. I don't like to think the buyers are of the opinion that we tried to scam them. I tried to point out all the known defects so there wouldn't be any nasty surprises.
My daughter and my wife are of the opinion that you come and look at the car and if you are unsure you bring a mechanic or pay for an inspection. It's up to the buyer to make sure it's what they want before handing over the cash. I agree mostly but would much prefer everyone be happy. I've sold several cars over the years, this is by far the cheapest and it's the only one that has caused me any grief.
Sorry for such a long post. Tried to get all the relevant information in. Appreciate your help!
School holidays, poster with donkeys years of membership and zero posting history, alongside a profile with their name and a website linked.
I've only been here five minutes myself but whenever these stories appear the profile of the poster seems to follow a trend.
If this is true then the worst case scenario is £300, which is hardly the end of the world.
tumble dryer said:
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the aholes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Since you're suggesting handing out someone else's money, can I have some?My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
CraigyMc said:
tumble dryer said:
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the aholes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Since you're suggesting handing out someone else's money, can I have some?My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
tumble dryer said:
CraigyMc said:
tumble dryer said:
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the aholes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Since you're suggesting handing out someone else's money, can I have some?My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
...Daddy?
CraigyMc said:
tumble dryer said:
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the aholes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Since you're suggesting handing out someone else's money, can I have some?My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
CraigyMc said:
tumble dryer said:
CraigyMc said:
tumble dryer said:
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the aholes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Since you're suggesting handing out someone else's money, can I have some?My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
...Daddy?
f
k-all happens without pics. And custard. (LOL!)If the car was advertised as having PAS and it doesn't then you've got a problem. I'm assuming it was advertised correctly so you're in the clear. It wasn't your responsibility to point out the lack of PAS; it was his to establish what features the car did or did not have.
Personally, if the chap had called back straight away apologetically and explained that he'd made a mistake in assuming the car had PAS and his daughter can't drive it and would there be any way of reversing the deal, I'd have considered it. However, the approach he's taken with you would elicit only one response; jog on!
Personally, if the chap had called back straight away apologetically and explained that he'd made a mistake in assuming the car had PAS and his daughter can't drive it and would there be any way of reversing the deal, I'd have considered it. However, the approach he's taken with you would elicit only one response; jog on!
Gavia said:
CraigyMc said:
tumble dryer said:
£300 is £300. It can be a lot, or nothing. Or somewhere in between.
My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the aholes still wandering the countryside in search of their special spec Maybach.
Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Since you're suggesting handing out someone else's money, can I have some?My thoughts are that I'd equate £300 on one side of the scales to 'grief' on the other side. Give him a full refund. Give your daughter 200 real pounds out of your pocket (hey Dad, c'mon) and take Pug to local scrappy. With 5 months legit MOT left you'll get £200 all day long. Dad and daughter get a meal on the 'profit' and a laugh at the a
holes still wandering the countryside in search of their special spec Maybach. Life's too short. (Amend figures to suit your own personal circumstances. Don't use mine ffs!)
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff