Dispute with a car transporter - damaged car and missing key
Discussion
rallycross said:
You used Shipley - exactly what sort of service do you really expect to get from a guy loading your car on the back of a truck for a bargain price?
£250 from London to Edinburgh is cheap as chips...
£250 was the balance, inferring that was on top of monies already paid, unless I've read it wrong...£250 from London to Edinburgh is cheap as chips...
Fuel alone for a single flatbed with a car on it over that distance would be nudging £150 I would've thought.
rallycross said:
You used Shipley - exactly what sort of service do you really expect to get from a guy loading your car on the back of a truck for a bargain price?
£250 from London to Edinburgh is cheap as chips so you can't realistically expect a gold standard service when you pay low prices on Shipley - does this not occur to you?
Use the money you saved on your cheap delivery to get your wheel refurbished at your local alloy wheel specialist (£40 to £90).
The truck driver kept the spare key when he realised you were likely to be a problem customer - pay them the money and you will get your key back ( or you might not but that's the problem using someone like this).
250 was a balance to pay over what I have already paid as a deposit. I didn't really have any way of telling this isn't professional outfit. They have 1400+ positive opinions and only handful of negative ones. I guess you can really tell how good a company is not by how well job goes if there's no issues but how they deal with it when issues arise. Clearly in this case its completely shambolic.£250 from London to Edinburgh is cheap as chips so you can't realistically expect a gold standard service when you pay low prices on Shipley - does this not occur to you?
Use the money you saved on your cheap delivery to get your wheel refurbished at your local alloy wheel specialist (£40 to £90).
The truck driver kept the spare key when he realised you were likely to be a problem customer - pay them the money and you will get your key back ( or you might not but that's the problem using someone like this).
Calling me a problem customer is a bit unfair, don't you think? I'm a "problem customer" because the driver damaged my car and was a complete t*t about it?
s4tronic said:
250 was a balance to pay over what I have already paid as a deposit. I didn't really have any way of telling this isn't professional outfit. They have 1400+ positive opinions and only handful of negative ones. I guess you can really tell how good a company is not by how well job goes if there's no issues but how they deal with it when issues arise. Clearly in this case its completely shambolic.
Calling me a problem customer is a bit unfair, don't you think? I'm a "problem customer" because the driver damaged my car and was a complete t*t about it?
Sorry I missed there was some pre-payment, how much was the fee??Calling me a problem customer is a bit unfair, don't you think? I'm a "problem customer" because the driver damaged my car and was a complete t*t about it?
Shiply is still cheap as chips no guarantee way of moving a car.
Scuffing a wheel is not damaging your car and creating a fuss about a scuffed wheel when using a cheapo transport is being a problem customer.
Also you will probably find that if it had fallen off that truck it was not even insured (I have used Shipley and independent transporters and national fleet transporters, there is not much in the way of cover most of the time).
All the folk having a go at the OP. Unreal.
The guy researched and paid for a service based on that research. The car arrived, lorry bloke was an arse and no doubt reported back to his boss (or was he the boss?) that the customer refused to pay and gave a false series of events.
Frustratingly though and to keep things in your favour i reckon you should pay them and if the key doesn't turn up then you have all the cards. Doing it any other way leaves you exposed.
The guy researched and paid for a service based on that research. The car arrived, lorry bloke was an arse and no doubt reported back to his boss (or was he the boss?) that the customer refused to pay and gave a false series of events.
Frustratingly though and to keep things in your favour i reckon you should pay them and if the key doesn't turn up then you have all the cards. Doing it any other way leaves you exposed.
So sad that people are having a go at the OP, when has asked for help...
" Scuffing a wheel is not damaging your car and creating a fuss about a scuffed wheel when using a cheapo transport is being a problem customer. " - probably the most stupid comment from anyone I've seen on this forum this year, did you write that with your trousers and pants round your ankles ?
OP - I can't help but I hope the issue gets sorted
" Scuffing a wheel is not damaging your car and creating a fuss about a scuffed wheel when using a cheapo transport is being a problem customer. " - probably the most stupid comment from anyone I've seen on this forum this year, did you write that with your trousers and pants round your ankles ?
OP - I can't help but I hope the issue gets sorted
Really? And just which cards world those be? The 2 and 3 of clubs?
You pay, they're gone, your screwed.
You pay, they're gone, your screwed.
Davie_GLA said:
All the folk having a go at the OP. Unreal.
The guy researched and paid for a service based on that research. The car arrived, lorry bloke was an arse and no doubt reported back to his boss (or was he the boss?) that the customer refused to pay and gave a false series of events.
Frustratingly though and to keep things in your favour i reckon you should pay them and if the key doesn't turn up then you have all the cards. Doing it any other way leaves you exposed.
The guy researched and paid for a service based on that research. The car arrived, lorry bloke was an arse and no doubt reported back to his boss (or was he the boss?) that the customer refused to pay and gave a false series of events.
Frustratingly though and to keep things in your favour i reckon you should pay them and if the key doesn't turn up then you have all the cards. Doing it any other way leaves you exposed.
Having used Shiply before, I would strongly advise against it 
They absolve themselves of all responsibilty, stating that the 'contract' is entirely between you and the supplier.
Via Shiply, I used a courier company to collect a sofa from an Ebay seller. Foolishly, I paid upfront via bank transfer (I know, I know!). The sofa was duly collected, and that was the last I heard of courier, money - or sofa... The seller even gave the two tea-leaves a £10 tip as he hadn't needed to assist!
Shiply couldn't have been less interested. Not really of help to the OP, but it makes me feel better in warning off others considering using their service
They absolve themselves of all responsibilty, stating that the 'contract' is entirely between you and the supplier.Via Shiply, I used a courier company to collect a sofa from an Ebay seller. Foolishly, I paid upfront via bank transfer (I know, I know!). The sofa was duly collected, and that was the last I heard of courier, money - or sofa... The seller even gave the two tea-leaves a £10 tip as he hadn't needed to assist!
Shiply couldn't have been less interested. Not really of help to the OP, but it makes me feel better in warning off others considering using their service
InitialDave said:
rallycross said:
Scuffing a wheel is not damaging your car and creating a fuss about a scuffed wheel when using a cheapo transport is being a problem customer.
You are wrong.Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
rallycross said:
How much do you think it costs to transport a car from London to
Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
A scuffed wheel is damage. Whether he had reasonable expectations of what he was paying for is completely separate of that.Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
NarrinRad said:
So sad that people are having a go at the OP, when has asked for help...
" Scuffing a wheel is not damaging your car and creating a fuss about a scuffed wheel when using a cheapo transport is being a problem customer. " - probably the most stupid comment from anyone I've seen on this forum this year, did you write that with your trousers and pants round your ankles ?
OP - I can't help but I hope the issue gets sorted
I'm with this guy^." Scuffing a wheel is not damaging your car and creating a fuss about a scuffed wheel when using a cheapo transport is being a problem customer. " - probably the most stupid comment from anyone I've seen on this forum this year, did you write that with your trousers and pants round your ankles ?
OP - I can't help but I hope the issue gets sorted
rallycross said:
How much do you think it costs to transport a car from London to
Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
Give it a rest with your trolling. The OP came on here for help, not ridiculous comments about everything being his own fault.Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
Scuffed alloy is not damaging his car... seriously? Have a word with yourself.
Shiply arent a transport 'service'. They are the go-betweens. The customer can judge the transport companies they use based on feedback and make their own call on whether to use them.
rallycross said:
How much do you think it costs to transport a car from London to
Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
So because you pay less you should expect them to take no care an damage the car?Edinburgh using a professional service (not Shipley).
And how much insurance do you think you get when using cheap service like Shipley?0
Having done this myself I didn't expect much in the way of insurance and a scuffed alloy wheel would not bother me at all.
Order a new Car if you want everything to be perfect.
I suspect you may be the tranporter driver!!!
pavarotti1980 said:
So because you pay less you should expect them to take no care an damage the car?
I suspect you may be the tranporter driver!!!
LOL no I'm not the nasty van driver who scuffed his alloy, but I have over the years had many (dozens) of cars delivered from across the country and I know what to expect from this sort of service.I suspect you may be the tranporter driver!!!
I hope the OP gets his key back but reading his comments it sounded like he expected far too much from this sort of service, its not like buying an item on Amazon and sending it back when its damaged.
rallycross said:
LOL no I'm not the nasty van driver who scuffed his alloy, but I have over the years had many (dozens) of cars delivered from across the country and I know what to expect from this sort of service.
I hope the OP gets his key back but reading his comments it sounded like he expected far too much from this sort of service, its not like buying an item on Amazon and sending it back when its damaged.
Unfortunately people expecting and therefore accepting this level of service is one reason why they get away with it.I hope the OP gets his key back but reading his comments it sounded like he expected far too much from this sort of service, its not like buying an item on Amazon and sending it back when its damaged.
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