Consumer rights - used cars
Discussion
Hope somebody on here can help me.
I purchased an (expensive - £45k) used car 6 weeks ago from a well-known marque specialist. Obviously I cannot name them on here. The car has a oil leak which following checks by the specialists local mechanic is the sump plug which has been cross-threaded and will not seal properly. The mechanic has tried a new sump plug and washer but this has not worked - the sump hole thread is rubbished.
The garage I bought the car from changed the oil before I got the car, so obviously one of their mechanics has cocked up here.
What are my rights - to fix the problem will require a new sump and the removal of the engine - estimated bill at least £5000 !! I am waiting for the dealers to advise what hey intend to do- but would like to have some ideas before I hear from them as follows;
Are they legally responsible for the repair - warranty car only covers £1000 ?
The car has only done 500miles since I bought it - could I reject and ask for a refund- I am concerned that removing the engine will disturb all sorts of pipes/wires etc and could end up with numerous leaks/faults later which would be my problem to solve ?
Could I ask for a loan vehicle if they decide to repair it?
Hope somebody on here can help me.
I purchased an (expensive - £45k) used car 6 weeks ago from a well-known marque specialist. Obviously I cannot name them on here. The car has a oil leak which following checks by the specialists local mechanic is the sump plug which has been cross-threaded and will not seal properly. The mechanic has tried a new sump plug and washer but this has not worked - the sump hole thread is rubbished.
The garage I bought the car from changed the oil before I got the car, so obviously one of their mechanics has cocked up here.
What are my rights - to fix the problem will require a new sump and the removal of the engine - estimated bill at least £5000 !! I am waiting for the dealers to advise what hey intend to do- but would like to have some ideas before I hear from them as follows;
Are they legally responsible for the repair - warranty car only covers £1000 ?
The car has only done 500miles since I bought it - could I reject and ask for a refund- I am concerned that removing the engine will disturb all sorts of pipes/wires etc and could end up with numerous leaks/faults later which would be my problem to solve ?
Could I ask for a loan vehicle if they decide to repair it?
Hope somebody on here can help me.
This is the sort of thing garages use for this very common problem:
http://www.lasertools.co.uk/product/5124
http://www.lasertools.co.uk/product/5124
DuraAce said:
5k and engine removal for a sump change?
Good lord, what car is it?
Personally, I'd get a timesert repair done insitu. It'll be good as new.
Yeah, that ^^^Good lord, what car is it?
Personally, I'd get a timesert repair done insitu. It'll be good as new.
Why the hell would you need to remove the engine to change the sump? And why would you even need to change the sump when you can drill and tap it?
Should be quite cheap to fix.
It appears my concerns were groundless. The dealer I bought the car from has authorised a new sump to be fitted at their expense. Apparently on this car (a Bentley Arnage T) you can replace the sump from below without removing the engine. About 6 hours labour apparently. The mechanic has confirmed I should have the car back towards the end of next week.
Thanks for the prompt responses anyway guys.
Thanks for the prompt responses anyway guys.
harry01hog said:
Apparently on this car (a Bentley Arnage T) you can replace the sump from below without removing the engine. About 6 hours labour apparently.
What on earth is involved that requires 6 hours to remove a sump & gasket and fit the replacements?It doesn't matter much in your case as you're not having to foot the bill, but sheesh...
harry01hog said:
Hope somebody on here can help me.
The garage I bought the car from changed the oil before I got the car, so obviously one of their mechanics has cocked up here.
In fairness to him, it might have been the previous guy who fThe garage I bought the car from changed the oil before I got the car, so obviously one of their mechanics has cocked up here.
ked it, and he was just the one left holding it when the music stopped. Doesn't excuse just sticking it back in if he'd found it had duff threads.Red Devil said:
What on earth is involved that requires 6 hours to remove a sump & gasket and fit the replacements?
It doesn't matter much in your case as you're not having to foot the bill, but sheesh...
It's probably a ridiculous combination of you can't get the sump off because there's a subframe in the way, and you can't drop the subframe without disconnecting the steering rack, and you can't disconnect the steering rack without dismantling half the suspension, and...It doesn't matter much in your case as you're not having to foot the bill, but sheesh...
I think there's certain jobs on newer Range Rovers and Discoveries, for example, which sound "awkward but doable" that turn out to need the entire body pulling off on a lift.
How very strange.
You buy an expensive exec car which leaks oil after a few weeks. Firstly you go and ask some dude what's wrong. Then you come on a forum and ask about consumer rights. Then you phone the garage up who say certainly sir, of course we'll fix it.
Do you think you've got those actions in the right order?
Bert
You buy an expensive exec car which leaks oil after a few weeks. Firstly you go and ask some dude what's wrong. Then you come on a forum and ask about consumer rights. Then you phone the garage up who say certainly sir, of course we'll fix it.
Do you think you've got those actions in the right order?
Bert
InitialDave said:
Red Devil said:
What on earth is involved that requires 6 hours to remove a sump & gasket and fit the replacements?
It doesn't matter much in your case as you're not having to foot the bill, but sheesh...
It's probably a ridiculous combination of you can't get the sump off because there's a subframe in the way, and you can't drop the subframe without disconnecting the steering rack, and you can't disconnect the steering rack without dismantling half the suspension, and...It doesn't matter much in your case as you're not having to foot the bill, but sheesh...
All my cars date from the 90s and are much less complicated to work on
I could do all of that in less than half the time and I don't have access to a lift.
Nor am I a professional spanner monkey.
InitialDave said:
I think there's certain jobs on newer Range Rovers and Discoveries, for example, which sound "awkward but doable" that turn out to need the entire body pulling off on a lift.
I have no desire to drive anything that big, quite apart from the horrendous running costs!Too much complicated electronics on late model cars for my liking. I like to KISS.
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