Parcel2go insurance is a scam
Discussion
jeremyh1 said:
I am in the industry and have been for 30 years
The biggest mistake people make in my veiw is using these parcel resellers
If you deal direct with the large companies you wont have to keep going through a third party and you would have more of a chance of a successful claim
What a silly thing to say for someone who has been “in the industry” for 30 years.The biggest mistake people make in my veiw is using these parcel resellers
If you deal direct with the large companies you wont have to keep going through a third party and you would have more of a chance of a successful claim
These resellers are used because the large companies prices they throw out are “we don’t want to ship your item” prices.
Last time I shipped anything significant from UK to USA, I paid about £600 (including insurance with confirmed list of items). Shipping direct with the large company wash little over £3,000.
There’s always an element of good faith in these transactions, but from what you’re saying OP you basically play fast and loose with the description etc for your own reasons so straight away you’re throwing that principle out the window.
You can’t be surprised when they get suspicious and call you out on it. Can you imagine the amount of fraud they must deal with day in day out. Mis-discribing items and/or refusing to provide proof of non delivery “because reasons” is going to be a major red flag for anyone in the business.
For what it’s worth I can’t see anything about used goods not being covered either, but the T&Cs are pretty comprehensive about the insurance cover otherwise.
What was it and what was it described as?
You can’t be surprised when they get suspicious and call you out on it. Can you imagine the amount of fraud they must deal with day in day out. Mis-discribing items and/or refusing to provide proof of non delivery “because reasons” is going to be a major red flag for anyone in the business.
For what it’s worth I can’t see anything about used goods not being covered either, but the T&Cs are pretty comprehensive about the insurance cover otherwise.
What was it and what was it described as?
Shuvi McTupya said:
I don't see why it is down to the customer to prove anything.
The parcel company have agreed to deliver a parcel under the condition that it is insured for £x if they fail to do so, or damage it.
The contents of the parcel should be irrelevant, they agreed it's 'value' when they set out the insurance terms.
It could be a box of fresh air, if they don't want to pay out the agreed value, then they should make sure they deliver it as agreed or don't offer insurance on it in the first place!
No if you claim to send a starter motor and the box goes missing and is found in a depot two weeks later but damaged Do you think they will pay out if you have put fireworks or glass in the box instead of a starter motor The contents are very important because it has to be covered under their terms and conditions The parcel company have agreed to deliver a parcel under the condition that it is insured for £x if they fail to do so, or damage it.
The contents of the parcel should be irrelevant, they agreed it's 'value' when they set out the insurance terms.
It could be a box of fresh air, if they don't want to pay out the agreed value, then they should make sure they deliver it as agreed or don't offer insurance on it in the first place!
The Moose said:
What a silly thing to say for someone who has been “in the industry” for 30 years.
These resellers are used because the large companies prices they throw out are “we don’t want to ship your item” prices.
Last time I shipped anything significant from UK to USA, I paid about £600 (including insurance with confirmed list of items). Shipping direct with the large company wash little over £3,000.
If you pay a cheap price you get cheap after sales care as the OP is showing us here .These resellers are used because the large companies prices they throw out are “we don’t want to ship your item” prices.
Last time I shipped anything significant from UK to USA, I paid about £600 (including insurance with confirmed list of items). Shipping direct with the large company wash little over £3,000.
Dont turn this thread into another I am the big man and know more than those doing the job
Yes your 16k of posts may have been spot on ,on every word but dont claim to know more than I do on this subject
Shuvi McTupya said:
I don't see why it is down to the customer to prove anything.
The parcel company have agreed to deliver a parcel under the condition that it is insured for £x if they fail to do so, or damage it.
The contents of the parcel should be irrelevant, they agreed it's 'value' when they set out the insurance terms.
It could be a box of fresh air, if they don't want to pay out the agreed value, then they should make sure they deliver it as agreed or don't offer insurance on it in the first place!
How do you know they didn’t deliver it as agreed?The parcel company have agreed to deliver a parcel under the condition that it is insured for £x if they fail to do so, or damage it.
The contents of the parcel should be irrelevant, they agreed it's 'value' when they set out the insurance terms.
It could be a box of fresh air, if they don't want to pay out the agreed value, then they should make sure they deliver it as agreed or don't offer insurance on it in the first place!
The only evidence in this case so far appears to be the signature of receipt.
How does the sender know he isn’t being ripped off by the person he sent the goods to?
jeremyh1 said:
The Moose said:
What a silly thing to say for someone who has been “in the industry” for 30 years.
These resellers are used because the large companies prices they throw out are “we don’t want to ship your item” prices.
Last time I shipped anything significant from UK to USA, I paid about £600 (including insurance with confirmed list of items). Shipping direct with the large company wash little over £3,000.
If you pay a cheap price you get cheap after sales care as the OP is showing us here .These resellers are used because the large companies prices they throw out are “we don’t want to ship your item” prices.
Last time I shipped anything significant from UK to USA, I paid about £600 (including insurance with confirmed list of items). Shipping direct with the large company wash little over £3,000.
Dont turn this thread into another I am the big man and know more than those doing the job
Yes your 16k of posts may have been spot on ,on every word but dont claim to know more than I do on this subject
Even if you pay full whack, you still get cheap after sales service and support from those companies. My experience of support from the big companies when things go wrong is comically poor across the board (regardless of whether I have purchased direct, through a third party or on a corporate account).
jeremyh1 said:
If you pay a cheap price you get cheap after sales care as the OP is showing us here .
Dont turn this thread into another I am the big man and know more than those doing the job
Yes your 16k of posts may have been spot on ,on every word but dont claim to know more than I do on this subject
I booked FedEx via a broker, FedEx lost the package, I dealt with FedEx in attempting to find it, once it was declared lost I was compensated the same (we didn’t have insurance in this case)Dont turn this thread into another I am the big man and know more than those doing the job
Yes your 16k of posts may have been spot on ,on every word but dont claim to know more than I do on this subject
Curious as to what better service we would have received at £200 for booking direct vs £50 via the broker
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