Fraudulant Card Payment

[BrabusMog]

Apologies if this has already been covered, but was there a proper police investigation? Is there CCTV of who committed the crime? Is there no way that avenue can be pursued? I'd presume such a large company would have at least one Loss Prevention Manager?

[Funk]

bad company said:

DannyScene said:

Maybe wrong but I think refusing to sign and waiting for them to prove to me why I have to pay is the sensible choice, I could of course be hugely wide of the mark with that

You’re not wrong at all there op. As ACAS advised there’s not much that can be done when no money has actually been deducted. As I said previously I would just be making it very clear to your manager that you’ll not be signing their authority to deduct from your wages.

At some point wouldn't the manager's behaviour be enough to be considered bullying and entirely separate to the card payment issue? OP has been hauled aside 3 times at least and told he has to sign this consent for them to (unfairly) deduct from his wages. The amount is yet another issue; he's being asked to cover the retail value inc. VAT which is absurd - although moot as he should never have to pay it in the first place.

OP - get your CV in gear, get looking just in case it unfortunately goes quickly south were you are now.

[Tony 1234]

What a naff situation OP, chin up an don't let this company grind you down and for god's sake don't sign anything.

[Order66]

Funk said:

At some point wouldn't the manager's behaviour be enough to be considered bullying and entirely separate to the card payment issue?

I agree. The fact that the OP feels his job performance is compromised and is considering other employment means this is straying into constructive dismissal territory. The repeated requests to sign this form with "menaces" (i.e. the threat to deduct large amounts of money if he doesn't) is undoubtedly workplace bullying.

[Burwood]

Danny, my wife is an HR specialist dealing in this type of thing. If you want some free tips drop me a PM

[Tony 1234]

Burwood said:

Danny, my wife is an HR specialist dealing in this type of thing. If you want some free tips drop me a PM

Good man

[randlemarcus]

Tony 1234 said:

Burwood said:

Danny, my wife is an HR specialist dealing in this type of thing. If you want some free tips drop me a PM

Good man

• Plot twist* She works for the parts company, and will get him to sign the waiver first

[Burwood]

randlemarcus said:

Tony 1234 said:

Burwood said:

Danny, my wife is an HR specialist dealing in this type of thing. If you want some free tips drop me a PM

Good man

• Plot twist* She works for the parts company, and will get him to sign the waiver first

she is self employed and would tear these clowns a new one.

[milkround]

If this is the company who I think it is (from the brought a competitor comment) then they are all mouth an no trousers.

I'm a driver at T2 - and they make a lot of empty threats. Some people are stupid enough to believe it. However, after the buy out of AP they are struggling to get even agency in and they are realising that their tactics are not helping this.

From the sounds of things... your manager wants you to sign the form so he can not have to write it off and will get his bonus. Do not do this. They won't actually take your money. He may threaten all sorts... But when you turn around and tell them no firmly they back down.

P.S - please can you stop stacking the dollies up with no wrapping, when we load them they go all by the time we get back to the depot. Can you also please sell the pallets rather than getting us to take them back... It's a pain to load them and they are just skipped anyway.

[DannyScene]

From the mention of T2 mate it is indeed the company you're thinking off.

I'm 100% sure I'm sticking to my guns and won't be signing anything, they've had months to sit and talk me through this and explain what I've signed to confirm I owe the money and they haven't

Ps I'll take the pallets from now on and will have a word with warehouse re boxes but can't promise anything! Law unto themselves are this warehouse lot haha

[Burwood]

DannyScene said:

megaphone said:

I don't understand, if you take a payment over the phone then it needs to be authorised by the CC company, once done surely it's their responsibility?

Did it get shipped to an alternative address?

They actually came in store to collect the parts

A couple of points.

1. Unless you were at fault, and it appears you were not, the company can NOT deduct monies. It is up to them to prove, being given the proper training, you didn't follow it AND you were negligent.

2. A top tip. If anyone makes a cc payment on the phone then decides to uplift, always, always site the card and preferably with another form of ID. It's the 'customer not present' aspect of phone purchases that caused the recourse on payment.

[megaphone]

Op, any update? Are you still working there?

[DannyScene]

megaphone said:

Op, any update? Are you still working there?

Yes still here and nothing further mentioned inregards to the payment as of yet

I've unfortunately had another issue which has taken all my focus away from this issue which might need it's own thread

[The Mad Monk]

DannyScene said:

Yes still here and nothing further mentioned inregards to the payment as of yet

I've unfortunately had another issue which has taken all my focus away from this issue which might need it's own thread

Hmmm?

[pc.iow]

The Mad Monk said:

DannyScene said:

Yes still here and nothing further mentioned inregards to the payment as of yet

I've unfortunately had another issue which has taken all my focus away from this issue which might need it's own thread

Hmmm?

Maybe the bloke who scammed the company is his brother/Dad/Uncle?

[Tony 1234]

DannyScene said:

Yes still here and nothing further mentioned inregards to the payment as of yet

I've unfortunately had another issue which has taken all my focus away from this issue which might need it's own thread

Link to your new thread when you start it please

[DannyScene]

Sorry to resurrect an old thread

Received an email from my manager this morning 'Danny, are you still refusing to repay this money'

My reply 'I've never said I wont pay it I just want to see the documentation I signed that says I'm liable, in which case like I've always said I'll work out paying it'

Watch this space I guess....

[skwdenyer]

DannyScene said:

Sorry to resurrect an old thread

Received an email from my manager this morning 'Danny, are you still refusing to repay this money'

My reply 'I've never said I wont pay it I just want to see the documentation I signed that says I'm liable, in which case like I've always said I'll work out paying it'

Watch this space I guess....

When is the year end? End of December by any chance...?

[BrabusMog]

Is your manager responsible for cash losses etc and has to pay it out of his bonus / it will cost him his bonus because he's got an edit down on his P&L? It sounds to me like he's trying to do whatever he can to make you pay. Does you company have an HR helpline you can call in confidence to take advice?

[bad company]

DannyScene said:

Sorry to resurrect an old thread

Received an email from my manager this morning 'Danny, are you still refusing to repay this money'

My reply 'I've never said I wont pay it I just want to see the documentation I signed that says I'm liable, in which case like I've always said I'll work out paying it'

Watch this space I guess....

It’d have been better to just reply ‘yes, not paying’.

Please keep us posted and stay strong.