Refund on used car?

[av185]

If you are happy taking your p and j to Kwik fit for some inexperienced moron to work on then fair enough and £100 should cover it.

Quality and expert places cost more.

And the OP should demand a quality job even though he's not paying.

[Lemming Train]

av185 said:

If you are happy taking your p and j to Kwik fit for some inexperienced moron to work on then fair enough and £100 should cover it.

Quality and expert places cost more.

And the OP should demand a quality job even though he's not paying.

Kwik Fit charge £35 (or they did a couple of years ago). A "quality and expert place" that don't have "inexperienced morons" typically charge somewhere between £60-100 for a full geometry set up using a proper machine (Hunter, for example). These are places that often do a lot of work on race cars too so tend to have a good understanding of what they're doing. If you're paying £250 and not trolling then I think the earlier comment by 'shake n bake' is about right.

[PLuKE]

shake n bake said:

If you’re an utter mug.

Realistically, in your current time frame the dealer (not Mercedes uk) has one chance to put the car right. If it’s not correct you are entitled to a refund if you want to fight for 6 months.
You ultimately have one buckled wheel and a replacement part under warranty, inconvenient I know but not life ending. Get it fixed, enjoy the car and revel in not owning another 320d.

Its not life ending no, but to me its stressful, after paying outright for the car. There are now 2 buckled wheels, maybe one has been done in my ownership?they was brand new wheels, but the other was refurbed, badly and should of been replaced.

They failed to fix the problem with the air ride, which justs adds to my disappointment with the car, I even replaced a tyre that they said was "ok" was almost down to the cord at 3 points of the inner edge of the tyre, the tyre place said due to the buckle. With the new tyre and the buckled wheel, it was 102g of weight on there.

So in all, Its a massive letdown from my F31 335d

[av185]

Lemming Train said:

av185 said:

If you are happy taking your p and j to Kwik fit for some inexperienced moron to work on then fair enough and £100 should cover it.

Quality and expert places cost more.

And the OP should demand a quality job even though he's not paying.

Kwik Fit charge £35 (or they did a couple of years ago). A "quality and expert place" that don't have "inexperienced morons" typically charge somewhere between £60-100 for a full geometry set up using a proper machine (Hunter, for example). These are places that often do a lot of work on race cars too so tend to have a good understanding of what they're doing. If you're paying £250 and not trolling then I think the earlier comment by 'shake n bake' is about right.

£60 to £100 for a 4 wheel alignment on a 'race car'.

Presumably you are referring to a chavved up Corsa lol.

Hilarious.

We wouldn't pay under £400. If you even have the slightest understanding of a proper set up on a proper car and you are not trolling you may understand these figures.

You get what you pay for. End of.

[rambo19]

Is it a BMW or a MERC?

[Second Best]

rambo19 said:

Is it a BMW or a MERC?

It's in the first 7 words of the fking first post.

[elanfan]

OP- if I were you I would put all your issues and their attempted fixes in date order in writing to the dealer and Merchant UK. That way you have a time stamped record and they cannot try to claim things are timed out. Explain that the car is not fit for purpose and that you want a refund under the CRA. They will want to charge wear and tear so you may not get all your money back, counter this with the expense and inconvenience you’ve suffered.

Did I say put it in writing?

I’m sure you could embarrass them on social media with glorious descriptions of their ineptitude. Say you don’t want to go down this route but will do so if they don’t give you what you are entitled to under the law.

Good Luck.

Oh and put it in writing.

[ging84]

Reject it
Would you have bought it if they told you they had to replace 3 buckled wheels? No
Would you have bought it if you knew it had a 4th buckled wheel? No
Would you accept it was in satisfactory condition if you knew the air suspension was about to fail? No

It should never have been sold as used approved, if Mercedes disagree then no one should ever pay a premium for a used approved Mercedes ever again.

[Helicopter123]

ging84 said:

Reject it
Would you have bought it if they told you they had to replace 3 buckled wheels? No
Would you have bought it if you knew it had a 4th buckled wheel? No
Would you accept it was in satisfactory condition if you knew the air suspension was about to fail? No

It should never have been sold as used approved, if Mercedes disagree then no one should ever pay a premium for a used approved Mercedes ever again.

I wonder as well, how a car ends up on an approved used forecourt at around 20 months old.

Too old to be a 'management car'.

Too young to be a 24 month lease car.

How many private buyers change car at 18 months?

Could be a perfectly legitimate reason, or it could be a pup that someone else has offloaded.

Mercedes are generally reliable cars, at least no worse than anyone else.

Wheels can buckle but all 4 does sound suspicious. The Air Suspension issue is a concern as well.

I would be looking to hand back and moving on.

[anonymous-user]

Helicopter123 said:

Mercedes are generally reliable cars, at least no worse than anyone else.

Maybe on your planet.

[Muzzer79]

Everything should be under warranty at 2 years old

Just take it to a different dealer to be sorted as the one you’re using is clearly crap

[MuscleSaloon]

Lemming Train said:

av185 said:

Car will also need a quality four wheel alignment by someone who knows what they are doing.

This will be around £250.

£250 for four wheel alignment? Did you miss out a decimal point? Even a full geometry set up would see you with change from £100 at the vast majority of places.

VW told me £400 for a Golf alignment and independent places with the right equipment and knowledge weren't that far behind. Anything with radar cruise, steering angle sensor etc. and everyone wants to make a huge deal out of even the smallest of adjustments.

[bad company]

IanA2 said:

Advice? Well speaking as someone who has owned a fair few MB's over the last 26 years, (still have one), my advice would be to buy a Lexus.

Then you’d need a paper bag to keep over your head to avoid the embarrassment of having bought something so pig UGLY.

[Superleg48]

JimSuperSix said:

Helicopter123 said:

Mercedes are generally reliable cars, at least no worse than anyone else.

Maybe on your planet.

We have had had 4 MB thus far:

2004 SLK 230
2010 E350 CDi Coupe
2012 SLK 200
2012 AMG C63

My Father In Law also had an E280 CDi Estate

All were extremely reliable with no issues whatsoever. I guess I live on that same planet.

I just love sweeping generalisations.

[ging84]

Superleg48 said:

JimSuperSix said:

Helicopter123 said:

Mercedes are generally reliable cars, at least no worse than anyone else.

Maybe on your planet.

We have had had 4 MB thus far:

2004 SLK 230
2010 E350 CDi Coupe
2012 SLK 200
2012 AMG C63

My Father In Law also had an E280 CDi Estate

All were extremely reliable with no issues whatsoever. I guess I live on that same planet.

I just love sweeping generalisations.

Does not make sense

[anonymous-user]

JimSuperSix said:

Helicopter123 said:

Mercedes are generally reliable cars, at least no worse than anyone else.

Maybe on your planet.

Well that’s generally how they come out in formal studies, but I would say there are other brands that leave them for dead.

Lexus, certainly, and some Korean and other Eastern makes are far more reliable.

Having said that, touch wood, we rarely have too much trouble with our cars which is maybe down to being careful with them in the early months and generally using them with a good level of mechanical sympathy. (Maybe we've just been lucky?!)

I agree with what others have said, 4 damaged wheels and failing suspension doesn’t suggest an easy life. A car to be avoided maybe.

We currently have a 4.5yo SLK, owned from new, which has been fault free apart from having 2 DC alloys replaced under warranty because of corrosion, (a common issue amongst many brands).

Then again, an old school 190e 2.6 I had back in the early 90s, bought as ex demo, was a nightmare. Never made a 6000 mile service interval without a fault occurring. That’s why it took me 20 years before I looked at another!

[bad company]

JimSuperSix said:

Helicopter123 said:

Mercedes are generally reliable cars, at least no worse than anyone else.

Maybe on your planet.

https://www.reliabilityindex.com/manufacturer

[Sheepshanks]

Superleg48 said:

We have had had 4 MB thus far:

2004 SLK 230
2010 E350 CDi Coupe
2012 SLK 200
2012 AMG C63

My Father In Law also had an E280 CDi Estate

All were extremely reliable with no issues whatsoever. I guess I live on that same planet.

I just love sweeping generalisations.

OP has a 2017 car though. He's having issues because of a combination of increased complexity added to the 'they don't make 'em like they used to' factor.

[Rotaree]

If a car (or anything else for that matter) exhibits a fault during the first thirty days of ownership then the Consumer Rights Act 2015 allows for the car to be rejected for a full refund. The dealer may offer to repair or replace the car but you do not have to accept their offer. There is lots of info on line if you Google 'rejecting a used car': it's all here.

I know that this is correct as I've just had to do it myself - successfully!

[Superleg48]

ging84 said:

Does not make sense

In so far as they were all reliable? Can only speak from personal experience.