Sale of goods act help needed!
Discussion
Help!
I am having a 'mare with my TV. 42" plasma developed a fault after thirteen months (Almost fourteen) which I thought was down to lightning, but the engineers say is a common fault with this model.
Where do I stand, I remember reading that there is a case that something that cost £2000 should last more than thirteen months. I don't call that fit for purpose!
Can anyone point me where to go to try to lever the situation in my favour :(
I am having a 'mare with my TV. 42" plasma developed a fault after thirteen months (Almost fourteen) which I thought was down to lightning, but the engineers say is a common fault with this model.
Where do I stand, I remember reading that there is a case that something that cost £2000 should last more than thirteen months. I don't call that fit for purpose!
Can anyone point me where to go to try to lever the situation in my favour :(
I've had stuff repaired out of guarantee - the guarantee isn't relevant (that's why it says 'in addition to your statutory rights') - the Sale of Goods act says that goods must be of satisfactory quality.
Aspects of quality are fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
Durabilty is that item should last a reasonable length of time.
It's the durability aspect that's the tricky one, but for domestic appliances for example, I understand it's considered to be 5 yrs (I always assumed that why manufacturers and shops sell 5 yr w'tees. I've had stuff repaired at 3 yrs old (after making a little fuss).
Do you have the original receipt, or can you at least prove that it was bought from a particular shop? The buck stops with the retailer, so they'll need to be convinced that they supplied it.
It might be worth trying you local trading standards dept for advice first (if you can prove who the supplier was).
Aspects of quality are fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
Durabilty is that item should last a reasonable length of time.
It's the durability aspect that's the tricky one, but for domestic appliances for example, I understand it's considered to be 5 yrs (I always assumed that why manufacturers and shops sell 5 yr w'tees. I've had stuff repaired at 3 yrs old (after making a little fuss).
Do you have the original receipt, or can you at least prove that it was bought from a particular shop? The buck stops with the retailer, so they'll need to be convinced that they supplied it.
It might be worth trying you local trading standards dept for advice first (if you can prove who the supplier was).
Write to the company that supplied it to you (not the manufacturer), explain the problem, make a point of mentioning the engineer's diagnosis of it as a common fault, and tell them what you want doing about it (ie repair if practicable, else a replacement / refund), and give them 14 days to sort it out. Send it recorded delivery.
Meanwhile, give the relevant Trading Standards Office a call. They are very helpful, and usually a word direct from them will get them moving.
>> Edited by BlackStuff on Monday 6th June 16:08
Meanwhile, give the relevant Trading Standards Office a call. They are very helpful, and usually a word direct from them will get them moving.
>> Edited by BlackStuff on Monday 6th June 16:08
Just spoke to a very helpful man from trading standards...... Apparently I am covered on sale of goods act due to the high initial value.
Also, because I paid on my credit card, the credit card company are jointly liable under section 75 of the consumer credit act.
Trading standards are sending me some template letters
Also, because I paid on my credit card, the credit card company are jointly liable under section 75 of the consumer credit act.
Trading standards are sending me some template letters
BliarOut said:
Just spoke to a very helpful man from trading standards...... Apparently I am covered on sale of goods act due to the high initial value.
Also, because I paid on my credit card, the credit card company are jointly liable under section 75 of the consumer credit act.
Trading standards are sending me some template letters
Would be interested to see the template letters
hope you get the right result
marcos maniac said:
Just spoke to a very helpful man from trading standards...... Apparently I am covered on sale of goods act due to the high initial value.
Also, because I paid on my credit card, the credit card company are jointly liable under section 75 of the consumer credit act.
Trading standards are sending me some template letters
Would be interested to see the template letters
hope you get the right result
If you want them, pm me through the profile and I'll forward them on to you
from what I gather, a domestic appliance is expected to work for 3 years. If it fails within 1 year then you can expect a refund/free repair.
After that time, you can assume that it's value drops linearly to zero (from a refund point of view), so, if you spent £2400 on a telly, and it failed after 13 monthts, you could safely argue for a £2300 refund.
I've done it myself. They are generally not happy, but do infact comply.
There is a company, 6 letter starting with C and ending with O who will give a full repair or full money back guarantee for as long as you are a member.
They offered a full money back on a 4 year old telly.
You don't even need a reason for bringing it back.
Now there's a thing!
>> Edited by bryan35 on Monday 6th June 17:39
After that time, you can assume that it's value drops linearly to zero (from a refund point of view), so, if you spent £2400 on a telly, and it failed after 13 monthts, you could safely argue for a £2300 refund.
I've done it myself. They are generally not happy, but do infact comply.
There is a company, 6 letter starting with C and ending with O who will give a full repair or full money back guarantee for as long as you are a member.
They offered a full money back on a 4 year old telly.
You don't even need a reason for bringing it back.
Now there's a thing!
>> Edited by bryan35 on Monday 6th June 17:39
BUMP!!!
Have you had any joy?
Mine has gone on the blink - its only just out of warranty
Whats the best line of
persuasion to broach with the retailer?
Have you had any joy?
BliarOut said:
I am having a 'mare with my TV. 42" plasma developed a fault after thirteen months (Almost fourteen)
Where do I stand, I remember reading that there is a case that something that cost £2000 should last more than thirteen months. I don't call that fit for purpose!
Can anyone point me where to go to try to lever the situation in my favour
Mine has gone on the blink - its only just out of warranty
Whats the best line of
persuasion to broach with the retailer? 
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