New Sofa Delivered Damaged
Discussion
Today I have attempted to fit the newly supplied feet/legs.
This is the state of one of the screws. Bent. Which cannot be caused by merely moving the sofa.
Two others are as bad as this with the fourth being almost straight.
After speaking again to the store they have agreed that the state it was delivered is far from acceptable & they have agreed to replace the whole unit as a gesture of goodwill.
As far as I am concerned that is the end of it. Never stressed. Never stroppy. Regardless of what some of you appear to think.
This is the state of one of the screws. Bent. Which cannot be caused by merely moving the sofa.
Two others are as bad as this with the fourth being almost straight.
After speaking again to the store they have agreed that the state it was delivered is far from acceptable & they have agreed to replace the whole unit as a gesture of goodwill.
As far as I am concerned that is the end of it. Never stressed. Never stroppy. Regardless of what some of you appear to think.
The Brummie said:
I sincerely hope that you do not have a brain tumour which led directly to me having a stroke because if you ever suffered as I did you would realise just how much of a t
t you are with your inane comment.
It was a deliberately provocative comment, because you seem, at times, determined to make the pain last longer. t you are with your inane comment.Top Tip Today: if you know it all and/or want to ignore well intended advice, don’t f
king ask in the first place. Life’s too short. As you are probably more than aware. CRA1G said:
Tony1963 said:
The supplier isn’t showing any hint of proper help, so send it back
But he's signed for and excepted the goods delivered am undamaged.... so they won't except a return hence the replacement legs.....And believe me I will check every inch before I sign for the replacement.
Tony1963 said:
The Brummie said:
I sincerely hope that you do not have a brain tumour which led directly to me having a stroke because if you ever suffered as I did you would realise just how much of a tt you are with your inane comment.
It was a deliberately provocative comment, because you seem, at times, determined to make the pain last longer. t you are with your inane comment.Top Tip Today: if you know it all and/or want to ignore well intended advice, don’t f
king ask in the first place. Life’s too short. As you are probably more than aware. 
StanleyT said:
Funnily enough, we had the same with a sofa a few years ago. Turns out if wasn't recommended to use sliders with it. The plastic feet were not strong enough to take the lateral force of the sofa as it was being slid. The give away was that all four feet were broke in the reverse of the direction of travel.
The retailer when we asked about this, checked had their installers pointed out that we shouldn't slide the unit (a three section interlocker)....we couldn't remember, neither could their delivery guys. The store said they'd send out new metal feet that were meant for sliders (metal feet, sliders, wood floor good, plastic feet, no sliders, carpet good) and the guy coming out to fit them would also bring us a small amount of money as an apology.
The guy came, fitted them (with the help of the wife). Gave the wife £50, which she gave back to him to say thanks.
I'd also suggest, that if the feet broke in transit, you wouldn't have all the broken pieces there - that was the "giveaway" when we rang the store apparently. You might want to choose not to mention that when you speak to the store?
Anyway, glad you're in the pub, sounds like you day is going sofa, so good, now.
This if damaged in transit you'd have bits missingThe retailer when we asked about this, checked had their installers pointed out that we shouldn't slide the unit (a three section interlocker)....we couldn't remember, neither could their delivery guys. The store said they'd send out new metal feet that were meant for sliders (metal feet, sliders, wood floor good, plastic feet, no sliders, carpet good) and the guy coming out to fit them would also bring us a small amount of money as an apology.
The guy came, fitted them (with the help of the wife). Gave the wife £50, which she gave back to him to say thanks.
I'd also suggest, that if the feet broke in transit, you wouldn't have all the broken pieces there - that was the "giveaway" when we rang the store apparently. You might want to choose not to mention that when you speak to the store?
Anyway, glad you're in the pub, sounds like you day is going sofa, so good, now.
Edited by StanleyT on Sunday 19th January 20:59
Chris32345 said:
KungFuPanda said:
£3k isn’t a lot on a larger sofa really.
Must have Money to burn if you can afford £3kfor a sofaMind you, those feet do look terribly cheap. I presume they can’t be seen normally?
The Brummie said:
CRA1G said:
Tony1963 said:
The supplier isn’t showing any hint of proper help, so send it back
But he's signed for and excepted the goods delivered am undamaged.... so they won't except a return hence the replacement legs.....And believe me I will check every inch before I sign for the replacement.
I have only once had to return something like this, a cabinet made so badly, nails were sticking out. I had signed not checked and it made the return easy.
Gary C said:
The Brummie said:
CRA1G said:
Tony1963 said:
The supplier isn’t showing any hint of proper help, so send it back
But he's signed for and excepted the goods delivered am undamaged.... so they won't except a return hence the replacement legs.....And believe me I will check every inch before I sign for the replacement.
I have only once had to return something like this, a cabinet made so badly, nails were sticking out. I had signed not checked and it made the return easy.
The NOT CHECKED thing is useful thanks. I'll certainly use it in the future.
Maybe change my name to Not Checked.
As someone who has shipped millions of consignments over the years I’d just like to confirm that signing for something in good condition under the pseudonym “NOT CHECKED” doesn’t make a blind bit of difference.
When you are signing for the delivery you are just taking ownership of the product and confirming the courier has done their job.
If the supplier reviews the tracking and sees that you’ve signed it as “NOT CHECKED” they’ll just think that 1) you’re a bit special as you’re meant to put your name in there... and if they then realise you’re just telling them you haven’t checked the condition, then 2) you have no idea if it turned up damaged or not because you didn’t check it.
It doesn’t prove anything if you haven’t checked it!
In my experience it doesn’t matter if you sign it with a big cock and balls... if it’s been signed for in good condition then that’s the end of the matter, the courier is no longer liable and an insurance claim against them won’t be possible.
It is then up to the supplier how they wish to deal with any problems from that point forward and their discretion will ultimately affect the level of customer service they wish to provide.
Therefore it is far more important to instead reason with the supplier/retailer, taking as many pictures of the product as you can, the packaging etc. which will help paint a clearer picture which hopefully means they will help you out as a gesture of goodwill.
If the item is clearly battered then you have the option to reject the delivery (instead of signing for it), which means the item will go back to the sender, which usually automatically generates a credit/refund.
When you are signing for the delivery you are just taking ownership of the product and confirming the courier has done their job.
If the supplier reviews the tracking and sees that you’ve signed it as “NOT CHECKED” they’ll just think that 1) you’re a bit special as you’re meant to put your name in there... and if they then realise you’re just telling them you haven’t checked the condition, then 2) you have no idea if it turned up damaged or not because you didn’t check it.
It doesn’t prove anything if you haven’t checked it!
In my experience it doesn’t matter if you sign it with a big cock and balls... if it’s been signed for in good condition then that’s the end of the matter, the courier is no longer liable and an insurance claim against them won’t be possible.
It is then up to the supplier how they wish to deal with any problems from that point forward and their discretion will ultimately affect the level of customer service they wish to provide.
Therefore it is far more important to instead reason with the supplier/retailer, taking as many pictures of the product as you can, the packaging etc. which will help paint a clearer picture which hopefully means they will help you out as a gesture of goodwill.
If the item is clearly battered then you have the option to reject the delivery (instead of signing for it), which means the item will go back to the sender, which usually automatically generates a credit/refund.
roadsmash said:
As someone who has shipped millions of consignments over the years I’d just like to confirm that signing for something in good condition under the pseudonym “NOT CHECKED” doesn’t make a blind bit of difference.
When you are signing for the delivery you are just taking ownership of the product and confirming the courier has done their job.
If the supplier reviews the tracking and sees that you’ve signed it as “NOT CHECKED” they’ll just think that 1) you’re a bit special as you’re meant to put your name in there... and if they then realise you’re just telling them you haven’t checked the condition, then 2) you have no idea if it turned up damaged or not because you didn’t check it.
It doesn’t prove anything if you haven’t checked it!
In my experience it doesn’t matter if you sign it with a big cock and balls... if it’s been signed for in good condition then that’s the end of the matter, the courier is no longer liable and an insurance claim against them won’t be possible.
It is then up to the supplier how they wish to deal with any problems from that point forward and their discretion will ultimately affect the level of customer service they wish to provide.
Therefore it is far more important to instead reason with the supplier/retailer, taking as many pictures of the product as you can, the packaging etc. which will help paint a clearer picture which hopefully means they will help you out as a gesture of goodwill.
If the item is clearly battered then you have the option to reject the delivery (instead of signing for it), which means the item will go back to the sender, which usually automatically generates a credit/refund.
As the form they are trying to claim you checked it as satisfactory states you have checked the goods as satisfactory, then overwriting that as NOT CHECKED, does indeed state that you have not checked it.When you are signing for the delivery you are just taking ownership of the product and confirming the courier has done their job.
If the supplier reviews the tracking and sees that you’ve signed it as “NOT CHECKED” they’ll just think that 1) you’re a bit special as you’re meant to put your name in there... and if they then realise you’re just telling them you haven’t checked the condition, then 2) you have no idea if it turned up damaged or not because you didn’t check it.
It doesn’t prove anything if you haven’t checked it!
In my experience it doesn’t matter if you sign it with a big cock and balls... if it’s been signed for in good condition then that’s the end of the matter, the courier is no longer liable and an insurance claim against them won’t be possible.
It is then up to the supplier how they wish to deal with any problems from that point forward and their discretion will ultimately affect the level of customer service they wish to provide.
Therefore it is far more important to instead reason with the supplier/retailer, taking as many pictures of the product as you can, the packaging etc. which will help paint a clearer picture which hopefully means they will help you out as a gesture of goodwill.
If the item is clearly battered then you have the option to reject the delivery (instead of signing for it), which means the item will go back to the sender, which usually automatically generates a credit/refund.
And I have claimed back on it and have used the fact i signed it NOT CHECKED to get a refund. Now Im sure there is lots of b
ks legally, but by removing the bit where they say 'but you checked it and signed as such' removes one of their defenses.It does help.
roadsmash said:
As someone who has shipped millions of consignments over the years I’d just like to confirm that signing for something in good condition under the pseudonym “NOT CHECKED” doesn’t make a blind bit of difference.
When you are signing for the delivery you are just taking ownership of the product and confirming the courier has done their job.
If the supplier reviews the tracking and sees that you’ve signed it as “NOT CHECKED” they’ll just think that 1) you’re a bit special as you’re meant to put your name in there... and if they then realise you’re just telling them you haven’t checked the condition, then 2) you have no idea if it turned up damaged or not because you didn’t check it.
It doesn’t prove anything if you haven’t checked it!
In my experience it doesn’t matter if you sign it with a big cock and balls... if it’s been signed for in good condition then that’s the end of the matter, the courier is no longer liable and an insurance claim against them won’t be possible.
It is then up to the supplier how they wish to deal with any problems from that point forward and their discretion will ultimately affect the level of customer service they wish to provide.
Therefore it is far more important to instead reason with the supplier/retailer, taking as many pictures of the product as you can, the packaging etc. which will help paint a clearer picture which hopefully means they will help you out as a gesture of goodwill.
If the item is clearly battered then you have the option to reject the delivery (instead of signing for it), which means the item will go back to the sender, which usually automatically generates a credit/refund.
Might just be me but this reads like 'please don't do this it causes me a lot of bovver'When you are signing for the delivery you are just taking ownership of the product and confirming the courier has done their job.
If the supplier reviews the tracking and sees that you’ve signed it as “NOT CHECKED” they’ll just think that 1) you’re a bit special as you’re meant to put your name in there... and if they then realise you’re just telling them you haven’t checked the condition, then 2) you have no idea if it turned up damaged or not because you didn’t check it.
It doesn’t prove anything if you haven’t checked it!
In my experience it doesn’t matter if you sign it with a big cock and balls... if it’s been signed for in good condition then that’s the end of the matter, the courier is no longer liable and an insurance claim against them won’t be possible.
It is then up to the supplier how they wish to deal with any problems from that point forward and their discretion will ultimately affect the level of customer service they wish to provide.
Therefore it is far more important to instead reason with the supplier/retailer, taking as many pictures of the product as you can, the packaging etc. which will help paint a clearer picture which hopefully means they will help you out as a gesture of goodwill.
If the item is clearly battered then you have the option to reject the delivery (instead of signing for it), which means the item will go back to the sender, which usually automatically generates a credit/refund.
Gary C said:
As the form they are trying to claim you checked it as satisfactory states you have checked the goods as satisfactory, then overwriting that as NOT CHECKED, does indeed state that you have not checked it.
And I have claimed back on it and have used the fact i signed it NOT CHECKED to get a refund. Now Im sure there is lots of bks legally, but by removing the bit where they say 'but you checked it and signed as such' removes one of their defenses.
It does help.
If the supplier checks the tracking at face value then the point remains that if you haven’t checked it, it doesn’t help your case whatsoever. You don’t know if it was damaged or not because you haven’t checked it.And I have claimed back on it and have used the fact i signed it NOT CHECKED to get a refund. Now Im sure there is lots of b
ks legally, but by removing the bit where they say 'but you checked it and signed as such' removes one of their defenses.It does help.
If you got a refund then it would have been down to the fact that the supplier used their discretion to help you, signing for something, regardless of if you sign it as “not checked”, doesn’t make a difference.
You could have signed it with a smiley face, no difference.
stitched said:
Might just be me but this reads like 'please don't do this it causes me a lot of bovver'
Honestly it doesn’t, because it doesn’t make a difference.You’ve signed for it = the courier has done their job, and that’s as far as it goes.
roadsmash said:
Honestly it doesn’t, because it doesn’t make a difference.
You’ve signed for it = the courier has done their job, and that’s as far as it goes.
What a load of tosh, we get deliveries all the time that have to be signed for & it's usually totally impractical for everything to be opened & checked on arrival while the delivery driver waits for someone who actually knows what they're looking at to check it. The delivery notice often says "damages or shortfalls to be notified within 24/48hrs" as the supplier is also realistic.You’ve signed for it = the courier has done their job, and that’s as far as it goes.
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