New Sofa Delivered Damaged
Discussion
You can reject the item within 30 days - that might focus their minds...
if you are within the 30 days the tell them you want to reject it (just get the request in within the 30 days, even if you dont actually want to reject it).
If you accept a repair then the 30 days pauses for the repair to be carried out. i dont think it is unreasonable for them to repair it but arguably you are being a BIT petty if its not too hard to attach the legs.
outside the 30 days you are entitled to a repair/replacement or partial/full refund if repair/replacement not possible.
their requirement you must confirm goods are all ok on signature goes against the principle of the consumer rights act
trading standards wont help you with your contract dispute but they might be interested in the traders attempt to restrict rights (re checking item).
if you are within the 30 days the tell them you want to reject it (just get the request in within the 30 days, even if you dont actually want to reject it).
If you accept a repair then the 30 days pauses for the repair to be carried out. i dont think it is unreasonable for them to repair it but arguably you are being a BIT petty if its not too hard to attach the legs.
outside the 30 days you are entitled to a repair/replacement or partial/full refund if repair/replacement not possible.
their requirement you must confirm goods are all ok on signature goes against the principle of the consumer rights act
trading standards wont help you with your contract dispute but they might be interested in the traders attempt to restrict rights (re checking item).
The Brummie said:
So I called them up this afternoon asking when I would be receiving a visit I from the engineer to install the new legs.
I'm amazed that anyone would value their own time at so little. For the time you spent on that phone call, you could have "installed" the legs. What are you possibly going to win by arguing with them over this? How many minutes would it take to do it yourself and get on with your life?
Algarve said:
I'm amazed that anyone would value their own time at so little.
For the time you spent on that phone call, you could have "installed" the legs. What are you possibly going to win by arguing with them over this? How many minutes would it take to do it yourself and get on with your life?
This.For the time you spent on that phone call, you could have "installed" the legs. What are you possibly going to win by arguing with them over this? How many minutes would it take to do it yourself and get on with your life?
Assuming you are not disabled, tip the sofa on its back, change the legs, have a celebratory cup of tea and cuddle with the Mrs and still spend less time than you have chasing this.
Aluminati said:
Do you not have the ability to fit the legs ?
He may not be an "engineer".If the legs simply bolt in place and the fixings are intact then simply fit them yourself and stop getting stressed out. You should be able to manage without any engineering background and it won't need any building control input or planning permission.
If the fixing points are in some way defective, that's a different story and would need someone in overalls to come round and take a look. Even then, sofas can be repaired.
fesuvious said:
All four being damaged in transit is unlikely.
Each section of a group or indeed a sofas is wrapped individually, in order to turn it into a transit-able package . If the legs were pre-fitted then they didn't get damaged in transit. It would have to be at the factory. If the legs were fitted at delivery then the only way of splitting all of them would be with a numpty using a powerful cordless drill to fit them (have argued with many delivery boys on this). If the del bods arrived with Makita drill and had the legs on in 30secs...... it's worth considering.
I'm suspecting the legs are not 'L' shaped.
The damage you describe I have seen many (hundreds) of times where somebody not used to moving sofas uses force which isn't low enough. As a result they effectively push 'down and across '. The legs dig in, with the force going over the top = legs break .
n.b Corner groups should be split before sliding. They just don't take to it.
My opinion is it's likely you broke the legs when you tried to move it. However if the delivery guys (assuming they knew what they were doing and were empathetic) should have at least had a twenty seconds convo with you about this .
That’s as maybe, but why not just fit the replacement legs and move on?Each section of a group or indeed a sofas is wrapped individually, in order to turn it into a transit-able package . If the legs were pre-fitted then they didn't get damaged in transit. It would have to be at the factory. If the legs were fitted at delivery then the only way of splitting all of them would be with a numpty using a powerful cordless drill to fit them (have argued with many delivery boys on this). If the del bods arrived with Makita drill and had the legs on in 30secs...... it's worth considering.
I'm suspecting the legs are not 'L' shaped.
The damage you describe I have seen many (hundreds) of times where somebody not used to moving sofas uses force which isn't low enough. As a result they effectively push 'down and across '. The legs dig in, with the force going over the top = legs break .
n.b Corner groups should be split before sliding. They just don't take to it.
My opinion is it's likely you broke the legs when you tried to move it. However if the delivery guys (assuming they knew what they were doing and were empathetic) should have at least had a twenty seconds convo with you about this .
£3k on a large sofa - is buyers remorse the real issue here I wonder?
Rewe said:
Algarve said:
I'm amazed that anyone would value their own time at so little.
For the time you spent on that phone call, you could have "installed" the legs. What are you possibly going to win by arguing with them over this? How many minutes would it take to do it yourself and get on with your life?
This.For the time you spent on that phone call, you could have "installed" the legs. What are you possibly going to win by arguing with them over this? How many minutes would it take to do it yourself and get on with your life?
Assuming you are not disabled, tip the sofa on its back, change the legs, have a celebratory cup of tea and cuddle with the Mrs and still spend less time than you have chasing this.
But as I have already said I do not expect to spend £3k on something that is broken.
Also - no buyers remorse & to those who assume that I broke the legs myself - I paid for sliders to ease moving the sofa.
Sliders should do what it says on the tin. Slide. Not break the legs.
The legs were broken/damaged before I took delivery.
OP,
No need to keep mentioning how much it cost. People spend far more on all sorts of things in life and suffer greater failings.
Do you have any friends who could help out fitting the legs etc? If so, get them round, keep them fed and watered, and have them do the job.
Otherwise this could drag you down emotionally, and I’d guess that’d be the last thing I’d need after having a stroke.
No need to keep mentioning how much it cost. People spend far more on all sorts of things in life and suffer greater failings.
Do you have any friends who could help out fitting the legs etc? If so, get them round, keep them fed and watered, and have them do the job.
Otherwise this could drag you down emotionally, and I’d guess that’d be the last thing I’d need after having a stroke.
Tony1963 said:
OP,
No need to keep mentioning how much it cost. People spend far more on all sorts of things in life and suffer greater failings.
Do you have any friends who could help out fitting the legs etc? If so, get them round, keep them fed and watered, and have them do the job.
Otherwise this could drag you down emotionally, and I’d guess that’d be the last thing I’d need after having a stroke.
My point has always been this - spend a lot & you expect the item to be more or less perfect. My sofa isn’t perfect & I don’t see why I should have to drag mates in to repair someone else’s fNo need to keep mentioning how much it cost. People spend far more on all sorts of things in life and suffer greater failings.
Do you have any friends who could help out fitting the legs etc? If so, get them round, keep them fed and watered, and have them do the job.
Otherwise this could drag you down emotionally, and I’d guess that’d be the last thing I’d need after having a stroke.
k up!!!It might only be legs however it isn’t one that is broken. It’s four & to me that is unacceptable.
CRA1G said:
KungFuPanda said:
£3k isn’t a lot on a larger sofa really.
But if he'd have waited for the "sale" "last chance" "offer must end monday" it would have been £999.99... inc "free dilivery" and "legs" all "Interest Free"....
The Brummie said:
Why should I?
At £3k I don’t expect to have to undertake repairs.
Would you spend a large amount on a new car, find out it was broken & repair it yourself?
I doubt it.
Come on man, the 'why should I' is pretty clear. It'll take you minutes, far quicker than you could possibly hope to spend dealing with arranging them to come do it. At £3k I don’t expect to have to undertake repairs.
Would you spend a large amount on a new car, find out it was broken & repair it yourself?
I doubt it.
If a brand new car was broken in a comparable way to your sofa, say missing an arial or a button that just screwed in then sure I'd 'repair' it myself, you'd need to be quite mental not to. I've got better things to do than chasing dealers about or having to wait home for them to come collect etc.
The Brummie said:
Aluminati said:
Do you not have the ability to fit the legs ?
Why should I?I take you point about not being fully able, but can’t your wife swap them out for you?
I would be annoyed as well btw, but sitting with the new legs and refusing to put them on as a point of principal is cutting off your nose despite your face.
Algarve said:
The Brummie said:
Why should I?
At £3k I don’t expect to have to undertake repairs.
Would you spend a large amount on a new car, find out it was broken & repair it yourself?
I doubt it.
Come on man, the 'why should I' is pretty clear. It'll take you minutes, far quicker than you could possibly hope to spend dealing with arranging them to come do it. At £3k I don’t expect to have to undertake repairs.
Would you spend a large amount on a new car, find out it was broken & repair it yourself?
I doubt it.
If a brand new car was broken in a comparable way to your sofa, say missing an arial or a button that just screwed in then sure I'd 'repair' it myself, you'd need to be quite mental not to. I've got better things to do than chasing dealers about or having to wait home for them to come collect etc.
That is what a warranty etc is there for.
As Already stated I have limited use of my hand/arm so lifting a heavy unit, balancing it & replacing broken legs is not easy for me.
I get that you think I am being petty. Your prerogative. I don’t think I am. We will have to agree to disagree.
But you might a puncture repaired yourself on your 30k car so not everything’s black and white.
If you won the battle and got a furniture engineer (
) to come and fit the legs, you’d be waiting in a whole day cos you sure as hell know they won’t give you a time slot. I’d rather do it myself.
If you won the battle and got a furniture engineer (
) to come and fit the legs, you’d be waiting in a whole day cos you sure as hell know they won’t give you a time slot. I’d rather do it myself.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff