New Sofa Delivered Damaged
Discussion
The Brummie said:
Algarve said:
The Brummie said:
Why should I?
At £3k I don’t expect to have to undertake repairs.
Would you spend a large amount on a new car, find out it was broken & repair it yourself?
I doubt it.
Come on man, the 'why should I' is pretty clear. It'll take you minutes, far quicker than you could possibly hope to spend dealing with arranging them to come do it. At £3k I don’t expect to have to undertake repairs.
Would you spend a large amount on a new car, find out it was broken & repair it yourself?
I doubt it.
If a brand new car was broken in a comparable way to your sofa, say missing an arial or a button that just screwed in then sure I'd 'repair' it myself, you'd need to be quite mental not to. I've got better things to do than chasing dealers about or having to wait home for them to come collect etc.
That is what a warranty etc is there for.
As Already stated I have limited use of my hand/arm so lifting a heavy unit, balancing it & replacing broken legs is not easy for me.
I get that you think I am being petty. Your prerogative. I don’t think I am. We will have to agree to disagree.
For those who seemed convinced that I somehow managed to break four of the feet this is what the feet look like intact.
And this is what the broken feet look like.
Clearly been broken/smashed in transit.
So perhaps you clever buggers can explain how the feet can be broken this badly by moving the sofa a matter of 8 inches - on sliders - because I can’t & neither could the technician.
And this is what the broken feet look like.
Clearly been broken/smashed in transit.
So perhaps you clever buggers can explain how the feet can be broken this badly by moving the sofa a matter of 8 inches - on sliders - because I can’t & neither could the technician.
fesuvious said:
It wasn't delivered with broken legs though was it?
You're suggesting the delivery team washed their hands of 4 snapped legs and walked out?
No.
I prefer back to my first post.
OP, you have more than one reasonable option to resolve this. You're being difficult.
It clearly was delivered damaged because as per my post above moving the sofa on sliders would not cause this amount of damage.You're suggesting the delivery team washed their hands of 4 snapped legs and walked out?
No.
I prefer back to my first post.
OP, you have more than one reasonable option to resolve this. You're being difficult.
Acceptable? To you maybe but too me.
And I am not playing on any disability. I have mates who would lift the sofa. Just don’t see why they should have too when I have a warranty which should cover this type of damage.
So you can drive yourself round the bend, spend all day tomorrow on the phone to the supplier, and then wait in all day some day in the future for a guy to come and spend 10 minutes screwing on the new feet and then hopefully be happy, and look back on the stress of it all with anger..
Or you could spend 10 minutes doing it yourself and a mate if required, and sit down today and still feel the satisfaction of a wee job well done, and move on.
Life is not always perfect, as you clearly know. For me the expedient solution is sometimes the best.
Or you could spend 10 minutes doing it yourself and a mate if required, and sit down today and still feel the satisfaction of a wee job well done, and move on.
Life is not always perfect, as you clearly know. For me the expedient solution is sometimes the best.
The Brummie said:
That’s your choice - if I had paid £30k or whatever for a new car & it was delivered broken I sure as hell wouldn’t attempt to repair it myself.
That is what a warranty etc is there for.
Right, so you're just going to be deliberately petty and obstructive because "its my rights". You've already wasted longer on this than you would have by asking a neighbour or mate to pop in for 5 mins and do it for you. That is what a warranty etc is there for.
Its a bit of a stretch calling screwing a leg onto a sofa, or an arial onto a car or similar as a 'repair' lol. Its like you want to be a victim. Why not get onto one of the red top papers and get them to send a reporter out? You can get the sad face on and they'll give you a few hundred £. You could even ask the camera man to screw the legs on once he's got a suitable number of sad face photos?
The Brummie said:
For those who seemed convinced that I somehow managed to break four of the feet this is what the feet look like intact.
And this is what the broken feet look like.
Clearly been broken/smashed in transit.
So perhaps you clever buggers can explain how the feet can be broken this badly by moving the sofa a matter of 8 inches - on sliders - because I can’t & neither could the technician.
How heavy are you?And this is what the broken feet look like.
Clearly been broken/smashed in transit.
So perhaps you clever buggers can explain how the feet can be broken this badly by moving the sofa a matter of 8 inches - on sliders - because I can’t & neither could the technician.
Serious question. There are weight limits on sofas and it is plausible you have broken these plastic feet by jumping on to the sofa, sitting down quickly etc.
Also just to add, those replacement feet look incredibly simple to fit, which the retailer’s supplied you with free of charge, so surely problem solved?
Just get a friend to fit them and stop being a muppet.
14st. So no way could I have broken one leg alone four.
And as I have already said, assuming you have read my posts & not just dived in with a smart arse remark, the unit in question has not been used since i5 was delivered.
Thanks for your input. Muppet.
And as I have already said, assuming you have read my posts & not just dived in with a smart arse remark, the unit in question has not been used since i5 was delivered.
Thanks for your input. Muppet.
Edited by The Brummie on Sunday 19th January 17:49
The Brummie said:
It might appear petty too you but to me it’s an issue & a matter of principal.
Sometimes its worth doing something on principal if you can cost the other side more time/money than you'll need to waste yourself to cause them the losses. If you're going to waste more then its not principal, its cutting your nose off to spite your face. If you force them to send someone out for this "repair" as you call it, what's the loss to the company? time taken to/from your house, a bit of diesel and 5 mins in your house laughing at you while he puts the legs back on.
Whats it costing you? Right now you're spending your Sunday afternoon sitting on the floor, arguing with people on the internet because of it. Every reply is telling you you're being a stubborn fool, I think you should probably start listening.
garyhun said:
When in the world of all that is f
king holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?
Pathetic.
Whatever. I forgot that I wasn’t allowed to moan about something costly being sking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?Pathetic.
te. I assume that you will now be trawling PH & giving everyone who moans about shoddy workmanship the benefit of your wit & repartee.If not. Goodnight.
The Brummie said:
garyhun said:
When in the world of all that is fking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?
Pathetic.
Whatever. I forgot that I wasn’t allowed to moan about something costly being sking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?Pathetic.
te. I assume that you will now be trawling PH & giving everyone who moans about shoddy workmanship the benefit of your wit & repartee.If not. Goodnight.
What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
Algarve said:
The Brummie said:
It might appear petty too you but to me it’s an issue & a matter of principal.
Sometimes its worth doing something on principal if you can cost the other side more time/money than you'll need to waste yourself to cause them the losses. If you're going to waste more then its not principal, its cutting your nose off to spite your face. If you force them to send someone out for this "repair" as you call it, what's the loss to the company? time taken to/from your house, a bit of diesel and 5 mins in your house laughing at you while he puts the legs back on.
Whats it costing you? Right now you're spending your Sunday afternoon sitting on the floor, arguing with people on the internet because of it. Every reply is telling you you're being a stubborn fool, I think you should probably start listening.
t.The sofa legs are crap & that has been my point all along. I simply want what I paid for. A sofa with legs & not s
tty pieces of crap plastic.Maybe I am being stubborn however as previously said it’s the principal. Supply shi5 goods & i5 should be sorted under the manufacturers warranty.
That’s all I want. I don’t want compo, a free footstool, free whatever. I just want what I paid for. Which I haven’t got.
Simple really.
Algarve said:
The Brummie said:
garyhun said:
When in the world of all that is fking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?
Pathetic.
Whatever. I forgot that I wasn’t allowed to moan about something costly being sking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?Pathetic.
te. I assume that you will now be trawling PH & giving everyone who moans about shoddy workmanship the benefit of your wit & repartee.If not. Goodnight.
What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
t.The Brummie said:
garyhun said:
When in the world of all that is fking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?
Pathetic.
Whatever. I forgot that I wasn’t allowed to moan about something costly being sking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?Pathetic.
te. I assume that you will now be trawling PH & giving everyone who moans about shoddy workmanship the benefit of your wit & repartee.If not. Goodnight.
Too early for bed for me but obviously you’re an old whinger who needs an early bed.
The Brummie said:
Algarve said:
The Brummie said:
garyhun said:
When in the world of all that is fking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?
Pathetic.
Whatever. I forgot that I wasn’t allowed to moan about something costly being sking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?Pathetic.
te. I assume that you will now be trawling PH & giving everyone who moans about shoddy workmanship the benefit of your wit & repartee.If not. Goodnight.
What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
t.Sleep well old moaner!
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