New Sofa Delivered Damaged
Discussion
Algarve said:
You're completely missing the point, again. Nobody is having a go at you for moaning about the shoddy workmanship / delivery damage / whatever has caused the problem in the first place.
What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
Op can't screw them in. He bought some screwdrivers and they snapped too.What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
You just can't win sometimes.
funkyrobot said:
Algarve said:
You're completely missing the point, again. Nobody is having a go at you for moaning about the shoddy workmanship / delivery damage / whatever has caused the problem in the first place.
What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
Op can't screw them in. He bought some screwdrivers and they snapped too.What we're all laughing at is you getting yourself wound up over it rather than just screw the free replacements on yourself.
You just can't win sometimes.
Anyway. Thank you all for your input.
The Brummie said:
Algarve said:
The Brummie said:
It might appear petty too you but to me it’s an issue & a matter of principal.
Sometimes its worth doing something on principal if you can cost the other side more time/money than you'll need to waste yourself to cause them the losses. If you're going to waste more then its not principal, its cutting your nose off to spite your face. If you force them to send someone out for this "repair" as you call it, what's the loss to the company? time taken to/from your house, a bit of diesel and 5 mins in your house laughing at you while he puts the legs back on.
Whats it costing you? Right now you're spending your Sunday afternoon sitting on the floor, arguing with people on the internet because of it. Every reply is telling you you're being a stubborn fool, I think you should probably start listening.
t.The sofa legs are crap & that has been my point all along. I simply want what I paid for. A sofa with legs & not s
tty pieces of crap plastic.Maybe I am being stubborn however as previously said it’s the principal. Supply shi5 goods & i5 should be sorted under the manufacturers warranty.
That’s all I want. I don’t want compo, a free footstool, free whatever. I just want what I paid for. Which I haven’t got.
Simple really.
The Brummie said:
That’s all I want. I don’t want compo, a free footstool, free whatever. I just want what I paid for. Which I haven’t got.
I think most logical thinking people would say you did get what you paid for. A £3000 sofa with fully functioning legs. Its utterly ridiculous to expect them to send out someone to personally do this 'repair'. Sometimes things don't go exactly to plan, but they've made it right in the easiest/most practical way - both for you and for them.
If I was the supplier I'd be politely and firmly telling you to go away now.
The Brummie said:
14st. So no way could I have broken one leg alone four.
And as I have already said, assuming you have read my posts & not just dived in with a smart arse remark, the unit in question has not been used since i5 was delivered.
Thanks for your input. Muppet.
I didn’t call you a muppet because the unit had been used, I called you a muppet because the retailer has resolved the problem by providing you with replacement feet, which you think requires an engineer to fit them.And as I have already said, assuming you have read my posts & not just dived in with a smart arse remark, the unit in question has not been used since i5 was delivered.
Thanks for your input. Muppet.
Edited by The Brummie on Sunday 19th January 17:49
I am in no doubt that you immediately had an attitude when you first spoke to the customer service reps on the phone, had you not you may have had a better response from them.
s
t happens, things go wrong, they’ve resolved the problem, so put the feet on and shut up.garyhun said:
When in the world of all that is fking holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?
Pathetic.
Indeed.king holy did screwing four legs on a sofa become such a massive undertaking that someone would bh and moan about it on the Internet rather than screwing them in and enjoying said sofa?Pathetic.
It’s nearly as bad as people starting threads asking random strangers what car they should buy.
I mean ffs.
I dont understand the feet and sliders idea, how does that work, / meant to . Can you show a photo of the slider, you said it did not work?
Could it be, when they fitted it against the wall, they had to "drop it" a bit to get their hands out, and this has crushed them "Legs".
I agree it all looks a bit low rent, high price. A worry, imo for the future.
Maybe get rid....
Could it be, when they fitted it against the wall, they had to "drop it" a bit to get their hands out, and this has crushed them "Legs".
I agree it all looks a bit low rent, high price. A worry, imo for the future.
Maybe get rid....
KungFuPanda said:
The Brummie said:
Algarve said:
The Brummie said:
It might appear petty too you but to me it’s an issue & a matter of principal.
Sometimes its worth doing something on principal if you can cost the other side more time/money than you'll need to waste yourself to cause them the losses. If you're going to waste more then its not principal, its cutting your nose off to spite your face. If you force them to send someone out for this "repair" as you call it, what's the loss to the company? time taken to/from your house, a bit of diesel and 5 mins in your house laughing at you while he puts the legs back on.
Whats it costing you? Right now you're spending your Sunday afternoon sitting on the floor, arguing with people on the internet because of it. Every reply is telling you you're being a stubborn fool, I think you should probably start listening.
t.The sofa legs are crap & that has been my point all along. I simply want what I paid for. A sofa with legs & not s
tty pieces of crap plastic.Maybe I am being stubborn however as previously said it’s the principal. Supply shi5 goods & i5 should be sorted under the manufacturers warranty.
That’s all I want. I don’t want compo, a free footstool, free whatever. I just want what I paid for. Which I haven’t got.
Simple really.
Not much to expect is it?
The sliders are on the bottom of the feet - and they don’t work because the feet are broken (smashed) as per the photo I posted earlier.
As for being pathetic - whoever said that. It’s your opinion. And you are entitled to it. Doesn’t make you right though does it?
It's not ideal, but you've wasted a day on here getting all wound up and angry about it. You'll spend even more time chasing up the company and then waste another day being at home for someone to come screw feet on.
It's a lot of hassle for something with an easy solution. It's not worth it.
It's a lot of hassle for something with an easy solution. It's not worth it.
The Brummie said:
Algarve said:
The Brummie said:
It might appear petty too you but to me it’s an issue & a matter of principal.
Sometimes its worth doing something on principal if you can cost the other side more time/money than you'll need to waste yourself to cause them the losses. If you're going to waste more then its not principal, its cutting your nose off to spite your face. If you force them to send someone out for this "repair" as you call it, what's the loss to the company? time taken to/from your house, a bit of diesel and 5 mins in your house laughing at you while he puts the legs back on.
Whats it costing you? Right now you're spending your Sunday afternoon sitting on the floor, arguing with people on the internet because of it. Every reply is telling you you're being a stubborn fool, I think you should probably start listening.
t.The sofa legs are crap & that has been my point all along. I simply want what I paid for. A sofa with legs & not s
tty pieces of crap plastic.Maybe I am being stubborn however as previously said it’s the principal. Supply shi5 goods & i5 should be sorted under the manufacturers warranty.
That’s all I want. I don’t want compo, a free footstool, free whatever. I just want what I paid for. Which I haven’t got.
Simple really.
The retailer when we asked about this, checked had their installers pointed out that we shouldn't slide the unit (a three section interlocker)....we couldn't remember, neither could their delivery guys. The store said they'd send out new metal feet that were meant for sliders (metal feet, sliders, wood floor good, plastic feet, no sliders, carpet good) and the guy coming out to fit them would also bring us a small amount of money as an apology.
The guy came, fitted them (with the help of the wife). Gave the wife £50, which she gave back to him to say thanks.
I'd also suggest, that if the feet broke in transit, you wouldn't have all the broken pieces there - that was the "giveaway" when we rang the store apparently. You might want to choose not to mention that when you speak to the store?
Anyway, glad you're in the pub, sounds like you day is going sofa, so good, now.
Edited by StanleyT on Sunday 19th January 20:59
They’ve sent you some feet, just fit them.
It’s far more hassle to wait around for a fitter and watch them spend 2 mins doing a job you can do right now.
Yes it’s annoying and there’s a ‘principle’ but we’re not talking about re-upholstering the thing here, we’re talking about screwing some feet on.
It’s far more hassle to wait around for a fitter and watch them spend 2 mins doing a job you can do right now.
Yes it’s annoying and there’s a ‘principle’ but we’re not talking about re-upholstering the thing here, we’re talking about screwing some feet on.
Driver101 said:
It's not ideal, but you've wasted a day on here getting all wound up and angry about it. You'll spend even more time chasing up the company and then waste another day being at home for someone to come screw feet on.
It's a lot of hassle for something with an easy solution. It's not worth it.
I’m not angry or wound up. Been in the pub. Leicester & the red ‘biggest club in the world’ lost today, Leeds got beaten yesterday so all is good.It's a lot of hassle for something with an easy solution. It's not worth it.
Tomorrow is another day.
“The sofa legs are crap & that has been my point all along. I simply want what I paid for. A sofa with legs & not stty pieces of crap plastic”
I presume the sofa, when you viewed it in the showroom, had the stty pieces of plastic as feet. You therefore accepted those stty pieces of plastic as an integral part of the sofa when you decided to purchase said sofa.
Now due to you or someone else breaking them, you now want a sofa with legs rather than the stty pieces of plastic the sofa was sold with and displayed with and you agreed to buy with.
You now unilaterally want to change the terms of sale where you want different legs and I presume you’re not willing to pay any more for different legs.
Get over yourself and buy some proper legs from a furniture supplier and get them fitted yourself if you really want them.
tty pieces of crap plastic”I presume the sofa, when you viewed it in the showroom, had the s
tty pieces of plastic as feet. You therefore accepted those stty pieces of plastic as an integral part of the sofa when you decided to purchase said sofa.Now due to you or someone else breaking them, you now want a sofa with legs rather than the s
tty pieces of plastic the sofa was sold with and displayed with and you agreed to buy with. You now unilaterally want to change the terms of sale where you want different legs and I presume you’re not willing to pay any more for different legs.
Get over yourself and buy some proper legs from a furniture supplier and get them fitted yourself if you really want them.
KungFuPanda said:
“The sofa legs are crap & that has been my point all along. I simply want what I paid for. A sofa with legs & not stty pieces of crap plastic”
I presume the sofa, when you viewed it in the showroom, had the stty pieces of plastic as feet. You therefore accepted those stty pieces of plastic as an integral part of the sofa when you decided to purchase said sofa.
Now due to you or someone else breaking them, you now want a sofa with legs rather than the stty pieces of plastic the sofa was sold with and displayed with and you agreed to buy with.
You now unilaterally want to change the terms of sale where you want different legs and I presume you’re not willing to pay any more for different legs.
Get over yourself and buy some proper legs from a furniture supplier and get them fitted yourself if you really want them.
I said I didn’t want pieces of crappy plastic - I want legs/plastic or whatever that aren’t broken. tty pieces of crap plastic”I presume the sofa, when you viewed it in the showroom, had the s
tty pieces of plastic as feet. You therefore accepted those stty pieces of plastic as an integral part of the sofa when you decided to purchase said sofa.Now due to you or someone else breaking them, you now want a sofa with legs rather than the s
tty pieces of plastic the sofa was sold with and displayed with and you agreed to buy with. You now unilaterally want to change the terms of sale where you want different legs and I presume you’re not willing to pay any more for different legs.
Get over yourself and buy some proper legs from a furniture supplier and get them fitted yourself if you really want them.
What you have said is a play on words.
Nothing has been said by the retailer regarding paying for different legs & it’s not something I had even thought about.
The legs on mine are the same as those in the store.
I’m not trying to change any terms of sale.
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