New Sofa Delivered Damaged
Discussion
CRA1G said:
The Brummie said:
Feet were already on when it was delivered. How many people check the feet of a new sofa? I checked the sofa itself. All was good.
So you say the feet were on when delivered.... but your picture shows the feet now in BROKEN BITS...! 
what does that tell us....?Which should have been easy because of the sliders on the bottom of the feet.
Drclarke said:
It has been over 24 hours now you have had a sofa you cannot sit on because of the broken legs, and you still are too bloody minded to spend five minutes fitting the replacements so you can actually sit down?
Is that why you are at the pub, because they somewhere to sit?
Like i said earlier. It’s the principal. I have damaged goods. Simple as.Is that why you are at the pub, because they somewhere to sit?
Always spend Sunday in the pub. Got sod all to do with the sofa being a tad broken.
KungFuPanda said:
What's a slider? Did this come with the sofa or did you add them?
Felt pads or something low friction to move the sofa around?
Sliders are exactly that - low friction pads.Felt pads or something low friction to move the sofa around?
Paid for by me when i ordered the sofa & fitted by the store to ease movement of the sofa.
Useless on carpet. Great on wooden floors which is what I have. Or so I thought.
Engineers don't fit sofa legs, a technician at best but more likely a handy man. Apart from the misuse of 'engineer' I agree with you that it shouldn't be your responsibility, however, there is an unknown of how they ended up that way so a compromise would be to self fit (physical limitations noted), do you have family or neighbours who could help?
Edited by ellingtj on Monday 20th January 13:30
This is hilarious
With the multiple mentions of 3k sofa and this and engineer that I was expecting some over engineered wooden leg arrangement that the OP couldn't work out how to attach hence needing an engineer, not just your standard sofa feet that take one screw/bolt
Also the interest free credit would seem to indicate you bought it from a large sofa warehouse/shed type place and you expect them to come and screw some feet in for you?
Too funny
With the multiple mentions of 3k sofa and this and engineer that I was expecting some over engineered wooden leg arrangement that the OP couldn't work out how to attach hence needing an engineer, not just your standard sofa feet that take one screw/bolt
Also the interest free credit would seem to indicate you bought it from a large sofa warehouse/shed type place and you expect them to come and screw some feet in for you?
Too funny
I must be the only person who would side with the OP on this.
I know many people who wouldn't be physically able to manoeuvre a large sofa around on their own. I also know of people who wouldn't own the tools required for this. I've also come across the stance that if something else was damaged/ripped in the process then it wouldn't be covered under warranty unless carried out by the supplier.
So if someone (the OP's friends) is going to have to be called around to do it then why not the supplier?
I know many people who wouldn't be physically able to manoeuvre a large sofa around on their own. I also know of people who wouldn't own the tools required for this. I've also come across the stance that if something else was damaged/ripped in the process then it wouldn't be covered under warranty unless carried out by the supplier.
So if someone (the OP's friends) is going to have to be called around to do it then why not the supplier?
I think I’ve been tough on the OP too. Personally I’m pretty good at DIY and have decent tools available to me including an impact driver which would have those legs screwed on swiftly. Others might not have such tools available to them and might not be so confident fixing stuff so I can see where he’s coming from.
I think what riled people was the constant mentioning of the cost and the pigheaded attitude.
Anyway, hope you get the sofa sorted and manage to sit down on it with a cold beer.
I think what riled people was the constant mentioning of the cost and the pigheaded attitude.
Anyway, hope you get the sofa sorted and manage to sit down on it with a cold beer.
I think for most of us its a simple Cost/Benefit analysis
If a new product is damaged its annoying, there does seem to be some dispute as to when the damage occured but the company have provided replacements and the job itself looks to be a 5 min job
The OP has spent time posting on here, engaging with the company and no doubt other googling etc when he could have asked a friend/family member for assistance and had the job jobbed by now
Yes its not right and mildly annoying but to take on a giant like DFS over this will probably cause untold stress, take time and even if they do send an 'engineer' the OP will be so fed up he'll hate the sofa more than he does now
It may sound harsh OP but it comes from a place of trying to save you time/energy and effort
If a new product is damaged its annoying, there does seem to be some dispute as to when the damage occured but the company have provided replacements and the job itself looks to be a 5 min job
The OP has spent time posting on here, engaging with the company and no doubt other googling etc when he could have asked a friend/family member for assistance and had the job jobbed by now
Yes its not right and mildly annoying but to take on a giant like DFS over this will probably cause untold stress, take time and even if they do send an 'engineer' the OP will be so fed up he'll hate the sofa more than he does now
It may sound harsh OP but it comes from a place of trying to save you time/energy and effort
Torquey said:
So if someone (the OP's friends) is going to have to be called around to do it then why not the supplier?
Because, when you stop banging your head against a solid wall, it feels great. The supplier isn’t showing any hint of proper help, so send it back, or sort it yourself.
Tony1963 said:
I wonder if a stroke can be brought on by a certain attitude to life. I wouldn’t know, because I seem to naturally avoid having that attitude.
I sincerely hope that you do not have a brain tumour which led directly to me having a stroke because if you ever suffered as I did you would realise just how much of a t
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