Can I get this train ticket refunded?
Discussion
All trains cancelled the day I wanted to use it.. had to make my own travel arrangements on another line and a bus..
BUT they are saying no because I threw away the paper ticket..
(Thameslink btw). I’m thinking that isn’t a fair or reasonable term and condition, at the end of the day ive paid for a service I didn’t receive. Consumer Rights Act? What reckon? Rail ombudsman?
Yes I have a photo of the ticket edited for clarity
BUT they are saying no because I threw away the paper ticket..
(Thameslink btw). I’m thinking that isn’t a fair or reasonable term and condition, at the end of the day ive paid for a service I didn’t receive. Consumer Rights Act? What reckon? Rail ombudsman?
Yes I have a photo of the ticket edited for clarity
Edited by milesgiles on Wednesday 14th February 13:21
milesgiles said:
All trains cancelled the day I wanted to use it.. had to make my own travel arrangements on another line and a bus..
BUT they are saying no because I threw away the paper ticket..
(Thameslink btw). I’m thinking that isn’t a fair or reasonable term and condition, at the end of the day ive paid for a service I didn’t receive. Consumer Rights Act? What reckon? Rail ombudsman?
How can you prove you bought a ticket for that day?BUT they are saying no because I threw away the paper ticket..
(Thameslink btw). I’m thinking that isn’t a fair or reasonable term and condition, at the end of the day ive paid for a service I didn’t receive. Consumer Rights Act? What reckon? Rail ombudsman?
OverSteery said:
Is the ticket still valid for use? meaning can you get your money back AND then still use the the ticket? I can understand why they wouldn't be too keen on that
They wanted me to return it to them or deface it and send the picture.. imo the problem is I could have used it before I complained so where is the logic in that? (Which is what I told them)The Consumer Rights Act 2015 provides broad protection for consumers, ensuring that services must be provided with reasonable care and skill. If the service (in this case, the train journey you paid for) was not provided due to cancellations, you are entitled to a refund. However, the requirement to retain your ticket as proof of purchase can be a contentious point. While it's understandable that companies require evidence of purchase for refunds, given your situation and the fact that you have a photograph of the ticket, an argument could be made that you have provided reasonable evidence of your purchase.
Contact Thameslink customer service once more and log a complaint, explaining your situation in detail and mentioning that you have photographic evidence of your ticket. It's worth stating your case clearly and calmly, highlighting that the service you paid for was not provided, and thus, under the Consumer Rights Act 2015, you believe you are entitled to a refund.
If Thameslink's final response is unsatisfactory or if you do not receive a response within eight weeks, prepare your documentation for submission to the Rail Ombudsman.
Contact Thameslink customer service once more and log a complaint, explaining your situation in detail and mentioning that you have photographic evidence of your ticket. It's worth stating your case clearly and calmly, highlighting that the service you paid for was not provided, and thus, under the Consumer Rights Act 2015, you believe you are entitled to a refund.
If Thameslink's final response is unsatisfactory or if you do not receive a response within eight weeks, prepare your documentation for submission to the Rail Ombudsman.
paddy1970 said:
The Consumer Rights Act 2015 provides broad protection for consumers, ensuring that services must be provided with reasonable care and skill. If the service (in this case, the train journey you paid for) was not provided due to cancellations, you are entitled to a refund. However, the requirement to retain your ticket as proof of purchase can be a contentious point. While it's understandable that companies require evidence of purchase for refunds, given your situation and the fact that you have a photograph of the ticket, an argument could be made that you have provided reasonable evidence of your purchase.
Contact Thameslink customer service once more and log a complaint, explaining your situation in detail and mentioning that you have photographic evidence of your ticket. It's worth stating your case clearly and calmly, highlighting that the service you paid for was not provided, and thus, under the Consumer Rights Act 2015, you believe you are entitled to a refund.
If Thameslink's final response is unsatisfactory or if you do not receive a response within eight weeks, prepare your documentation for submission to the Rail Ombudsman.
YesContact Thameslink customer service once more and log a complaint, explaining your situation in detail and mentioning that you have photographic evidence of your ticket. It's worth stating your case clearly and calmly, highlighting that the service you paid for was not provided, and thus, under the Consumer Rights Act 2015, you believe you are entitled to a refund.
If Thameslink's final response is unsatisfactory or if you do not receive a response within eight weeks, prepare your documentation for submission to the Rail Ombudsman.
I understand t and c have to be fair, reasonable and obvious (not hidden). On that basis I will pursue it
milesgiles said:
jamei303 said:
Why do you throw it away? Lesson learned, chalk it up etc..
Why did I throw away a ticket that was useless? Is that the question?Most of my train tickets are digital these days, so I get automatic refunds in the event of a delay or cancellation, but in the event I have paper tickets, I keep them after the journey or after the train cancellation, as I know they will be needed to claim a refund.
Not that it's worth it (unless an expensive ticket), but a court would only have to believe on the balance of probabilities that you bought the ticket. Someone sensible at the train co (probably someone who can operate above/outside the standard operating procedure) would like understand that and refund rather than spend a lot of time arguing on the head of a pin about their own admitted failure to provide a service- that you had paid for.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff