Potentially rejecting a car due to interior noise

[MitchT]

It really does depend on the car. I'd (gudgingly) expect a £100k Ferrari to be a pain in the arse. Equally, I'd expect a £100k Lexus to be beyond perfect and do the housework for me too.

[OutInTheShed]

Glassman said:

First Sea Lord said:

Glassman said:

Make and model?

Would rather not get into that on here, Paul

Have spoken with a solicitor so have got a plan. Hopefully it won't come to that though and the dealer can fix it this time. Although they haven't been successful they've been great: taking it seriously and doing what they can

I ask because there are some cars which are known for such issues (and I've been involved in rectifying many).

Hope it gets sorted without any needless, and further complications.

If the dealer could have fixed it, it would be done ages ago.

So the routes to the right outcome are probably either the manufacturer or a specialist.

[e-honda]

MitchT said:

It really does depend on the car. I'd (gudgingly) expect a £100k Ferrari to be a pain in the arse. Equally, I'd expect a £100k Lexus to be beyond perfect and do the housework for me too.

A modern Ferrari as just as much a luxury car as a Lexus
Although all their marketing and PR says otherwise so would probably strengthen their argument if they wanted to wash their hands of it and say because race car.

[Roofless Toothless]

[Simpo Two]

[Scrump]

[First Sea Lord]

A quick post to tie this up. The issue was a badly fitted windscreen. Paul (Glassman on here) suggested that that might be the problem. Once the dealers had put in a new one at their expense it fixed the noise. No, I don't know why they couldn't diagnose the problem themselves either.

Enormous thanks to you, Paul for taking an interest and making the suggestion. If you hadn't I'd have rejected the car as the sound was driving me crazy.

This is the second time Paul's helped me out. The first time was helping source a hard to find screen for another car. He didn't get any business on that occasion or on this one, and just helped as a he's a decent and knowledgable guy. I assume he's not allowed to promote himself on here but I can endorse him as an expert on windscreens and car glass generally. His business is here: https://glasstecpaul.com

[Wildcat45]

Great result. Sometimes it just takes a fresh eye. I had a problem with an older car nobody could fix. I was getting new tyres and chatting to a mechanic about it. “Give me a minute” he said. He did something under the bonnet and the problem was solved. A loosely connected plastic pipe snapped back together in a flash.


I successfully rejected a car after a year plus ownership .

One of the several recurring faults was in a noise cancelling system which would get out of phase or something and create a howl inside the cabin.

The dealer was great, and happy to accommodate me. The manufacturer however wasn’t so forthcoming.

It took a delve into their website to find their “corporate values” (Integrity, honesty, love for the customer, striving for excellence - you know the type of old guff that everyone gets shown in a tedious HR-led presentation every time a new HR Director comes into the business and then forgets about,) and an email to the press office, various group. MDs and the CEO asking them to explain how these values related to my experience for them to act.

Within 24 hours it was sorted .

Getting legal should be a last resort. Also showing all the steps you’ve taken to sort things out amicably can’t do any legal case you have any harm.

Edited by Wildcat45 on Sunday 14th April 21:22

[Gary C]

First Sea Lord said:

A quick post to tie this up. The issue was a badly fitted windscreen. Paul (Glassman on here) suggested that that might be the problem. Once the dealers had put in a new one at their expense it fixed the noise. No, I don't know why they couldn't diagnose the problem themselves either.

Enormous thanks to you, Paul for taking an interest and making the suggestion. If you hadn't I'd have rejected the car as the sound was driving me crazy.

This is the second time Paul's helped me out. The first time was helping source a hard to find screen for another car. He didn't get any business on that occasion or on this one, and just helped as a he's a decent and knowledgable guy. I assume he's not allowed to promote himself on here but I can endorse him as an expert on windscreens and car glass generally. His business is here: https://glasstecpaul.com

Fantastic result !