Fed-Ex admin charge, pay up or do one
Discussion
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hstewie said:
hstewie said:ShredderXLE said:
I went online and promptly paid the VAT part of their invoice but not their admin fee - I have since received a letter from them stating that I have to pay up or its forwarded onto a debt collection agency.
Sorry but it seems pretty clear what your original intention was.It has never been about the principle, it's always been about someone who doesn't understand modern world commerce shouting in ignorance.
ShredderXLE said:
Maybe I should have replaced the word Fed-Ex with Joe Bloggs Ltd and the fee as £XXX as it seems to be muddying the answer to the question I was looking for.
But it isn't.When it is Joe Bloggs wanting to charge you £XXX, start a thread about that.
We're deeply sorry you're getting responses based on the reality of the situation as it is, not a hypothetical fantasy version which it isn't.
The workflow isn’t good practice, though, and asking for trouble.
In many cases, it can be argued that the recipient has agreed to pay such fees and charges, but not all. And the fact that a consignor can simply click a tab that purports to commit a third party to taxes and expenses does not confer a right on FedEx to enforce that commitment on the third party without their consent.
My wife recently received a large parcel of unsolicited goods (work-related) from Spain. She was not contacted beforehand by the courier (FedEx) and had no opportunity to decline the parcel. It was delivered in her absence, so she had no opportunity to decline it at the doorstep, either. Subsequently she was chased for payment in the same manner as the OP.
She has declined on the basis that this parcel was unsolicited and that her firm had no contractual relationship with either the sender or the courier and that the courier should seek to recover costs from the person who engaged them. FedEx are telling her to sort it out with the consignor. She has told FedEx that she wasn’t put on this planet to enrich their shareholders by doing free work.
She is still being barraged with letters. She has now told them to take her firm to court where she will put them to proof that she entered into an agreement with them and that she therefore owes them a debt. (It is not just the ‘admin’ charge: while there is no VAT claimed on the goods (books), there is on the ‘service’ which she did not solicit, so HMRC wants its pound of flesh from someone).
Had the FedEx contacted her in advance, they would have been aware that there was an issue and could have gone back to their client to resolve the matter with them rather than wasting everybody’s time simply because FedEx wished to streamline their own ops.
In many cases, it can be argued that the recipient has agreed to pay such fees and charges, but not all. And the fact that a consignor can simply click a tab that purports to commit a third party to taxes and expenses does not confer a right on FedEx to enforce that commitment on the third party without their consent.
My wife recently received a large parcel of unsolicited goods (work-related) from Spain. She was not contacted beforehand by the courier (FedEx) and had no opportunity to decline the parcel. It was delivered in her absence, so she had no opportunity to decline it at the doorstep, either. Subsequently she was chased for payment in the same manner as the OP.
She has declined on the basis that this parcel was unsolicited and that her firm had no contractual relationship with either the sender or the courier and that the courier should seek to recover costs from the person who engaged them. FedEx are telling her to sort it out with the consignor. She has told FedEx that she wasn’t put on this planet to enrich their shareholders by doing free work.
She is still being barraged with letters. She has now told them to take her firm to court where she will put them to proof that she entered into an agreement with them and that she therefore owes them a debt. (It is not just the ‘admin’ charge: while there is no VAT claimed on the goods (books), there is on the ‘service’ which she did not solicit, so HMRC wants its pound of flesh from someone).
Had the FedEx contacted her in advance, they would have been aware that there was an issue and could have gone back to their client to resolve the matter with them rather than wasting everybody’s time simply because FedEx wished to streamline their own ops.
psi310398 said:
The workflow isn’t good practice, though, and asking for trouble.
In many cases, it can be argued that the recipient has agreed to pay such fees and charges, but not all. And the fact that a consignor can simply click a tab that purports to commit a third party to taxes and expenses does not confer a right on FedEx to enforce that commitment on the third party without their consent.
My wife recently received a large parcel of unsolicited goods (work-related) from Spain. She was not contacted beforehand by the courier (FedEx) and had no opportunity to decline the parcel. It was delivered in her absence, so she had no opportunity to decline it at the doorstep, either. Subsequently she was chased for payment in the same manner as the OP.
She has declined on the basis that this parcel was unsolicited and that her firm had no contractual relationship with either the sender or the courier and that the courier should seek to recover costs from the person who engaged them. FedEx are telling her to sort it out with the consignor. She has told FedEx that she wasn’t put on this planet to enrich their shareholders by doing free work.
She is still being barraged with letters. She has now told them to take her firm to court where she will put them to proof that she entered into an agreement with them and that she therefore owes them a debt. (It is not just the ‘admin’ charge: while there is no VAT claimed on the goods (books), there is on the ‘service’ which she did not solicit, so HMRC wants its pound of flesh from someone).
Had the FedEx contacted her in advance, they would have been aware that there was an issue and could have gone back to their client to resolve the matter with them rather than wasting everybody’s time simply because FedEx wished to streamline their own ops.
So nothing like the OP's situation then.In many cases, it can be argued that the recipient has agreed to pay such fees and charges, but not all. And the fact that a consignor can simply click a tab that purports to commit a third party to taxes and expenses does not confer a right on FedEx to enforce that commitment on the third party without their consent.
My wife recently received a large parcel of unsolicited goods (work-related) from Spain. She was not contacted beforehand by the courier (FedEx) and had no opportunity to decline the parcel. It was delivered in her absence, so she had no opportunity to decline it at the doorstep, either. Subsequently she was chased for payment in the same manner as the OP.
She has declined on the basis that this parcel was unsolicited and that her firm had no contractual relationship with either the sender or the courier and that the courier should seek to recover costs from the person who engaged them. FedEx are telling her to sort it out with the consignor. She has told FedEx that she wasn’t put on this planet to enrich their shareholders by doing free work.
She is still being barraged with letters. She has now told them to take her firm to court where she will put them to proof that she entered into an agreement with them and that she therefore owes them a debt. (It is not just the ‘admin’ charge: while there is no VAT claimed on the goods (books), there is on the ‘service’ which she did not solicit, so HMRC wants its pound of flesh from someone).
Had the FedEx contacted her in advance, they would have been aware that there was an issue and could have gone back to their client to resolve the matter with them rather than wasting everybody’s time simply because FedEx wished to streamline their own ops.
But that's the point.
If Fedex had emailed or sent a "we have your stuff we'll release it when the fees are paid" card I suspect the OP would have paid up to received the stuff he'd ordered.
The way he's behaved because Fedex gave the benefit of the doubt smacks of knowing he owes it but wanting to chance it that Fedex will let it go.
Because the thread hasn't delivered pages of "yeah you stick it to them" and instead is pages of "pay them what you owe them and stop being daft" it's suddenly changed to be about the principle
If Fedex had emailed or sent a "we have your stuff we'll release it when the fees are paid" card I suspect the OP would have paid up to received the stuff he'd ordered.
The way he's behaved because Fedex gave the benefit of the doubt smacks of knowing he owes it but wanting to chance it that Fedex will let it go.
Because the thread hasn't delivered pages of "yeah you stick it to them" and instead is pages of "pay them what you owe them and stop being daft" it's suddenly changed to be about the principle
Yes, but these aren't unsolicited goods. And I suspect, OP go and check, the seller will have in their small print that the purchaser is liable for all fees and duty.
In which case, yes OP you are obliged to pay. Obviously for £12.50 I doubt FedEx will chase you, time and money and all that, but I doubt they will deliver to you again unless you pay a substantial fee up front before delivery.
Only a problem I guess if you use that supplier again.
In which case, yes OP you are obliged to pay. Obviously for £12.50 I doubt FedEx will chase you, time and money and all that, but I doubt they will deliver to you again unless you pay a substantial fee up front before delivery.
Only a problem I guess if you use that supplier again.
bhstewie said:
hstewie said: But that's the point.
If Fedex had emailed or sent a "we have your stuff we'll release it when the fees are paid" card I suspect the OP would have paid up to received the stuff he'd ordered.
The way he's behaved because Fedex gave the benefit of the doubt smacks of knowing he owes it but wanting to chance it that Fedex will let it go.
Because the thread hasn't delivered pages of "yeah you stick it to them" and instead is pages of "pay them what you owe them and stop being daft" it's suddenly changed to be about the principle
I asked about the principle of it in my very first post which I quoted for you. If Fedex had emailed or sent a "we have your stuff we'll release it when the fees are paid" card I suspect the OP would have paid up to received the stuff he'd ordered.
The way he's behaved because Fedex gave the benefit of the doubt smacks of knowing he owes it but wanting to chance it that Fedex will let it go.
Because the thread hasn't delivered pages of "yeah you stick it to them" and instead is pages of "pay them what you owe them and stop being daft" it's suddenly changed to be about the principle
psi310398 said:
The workflow isn’t good practice, though, and asking for trouble.
In many cases, it can be argued that the recipient has agreed to pay such fees and charges, but not all. And the fact that a consignor can simply click a tab that purports to commit a third party to taxes and expenses does not confer a right on FedEx to enforce that commitment on the third party without their consent.
This is the bit. My goods were definitely solicited by me though.In many cases, it can be argued that the recipient has agreed to pay such fees and charges, but not all. And the fact that a consignor can simply click a tab that purports to commit a third party to taxes and expenses does not confer a right on FedEx to enforce that commitment on the third party without their consent.
I'm with you on this mate.
I can't remember the exact wording of my 'do one' email - it may even have been a letter as it was a while ago, but they didnt follow up.
I have no problem with suppliers charging the full cost of delivery, including customs charges. It's the sudden appearance of a fee that wasn't included in the original price that pissed me off.
See also motor dealers and their 'admin' fees.
I can't remember the exact wording of my 'do one' email - it may even have been a letter as it was a while ago, but they didnt follow up.
I have no problem with suppliers charging the full cost of delivery, including customs charges. It's the sudden appearance of a fee that wasn't included in the original price that pissed me off.
See also motor dealers and their 'admin' fees.
Generally you have no contract with fed ex so they have no way to enforce this unless you have signed up to one of the various delivery apps (e.g. myFedEx or commercial/business fedex account) which could include agreements for them paying and billing you an admin fee to speed up delivery.
They could have enforced by holding the goods and refusing to deliver until fees were paid.
Plausibly they could chase the shipper (who could plausibly chase you) as FedEx have a contract with the shipper who have a contract with you. Depends what contracts say...
In practice:
1. £12 is about the going rate; Yes on small items the fee is insane; but the paperwork isn't drastically different for a £40 item as a £1000 item...
2. FedEx could simply refuse to deliver to you in future over this - that is the available response for them.
They could have enforced by holding the goods and refusing to deliver until fees were paid.
Plausibly they could chase the shipper (who could plausibly chase you) as FedEx have a contract with the shipper who have a contract with you. Depends what contracts say...
In practice:
1. £12 is about the going rate; Yes on small items the fee is insane; but the paperwork isn't drastically different for a £40 item as a £1000 item...
2. FedEx could simply refuse to deliver to you in future over this - that is the available response for them.
ShredderXLE said:
bhstewie said:
hstewie said: I think your opening post sets out the question and the answer you were hoping for.
I just don't think the thread has gone quite the way you wanted it to so now you're trying to claim it was always about the principle.
This is the question in my original post, no?I just don't think the thread has gone quite the way you wanted it to so now you're trying to claim it was always about the principle.
"If they want to me to pay the additional fees should there have been somewhere in this process where I personally and formally agreed to it before they hand over my parcel"
Your gripe isn't with Fedex it's the company who sold you something cheap by 'forgetting' to tell you about additional fees.
Jordie Barretts sock said:
I'm not anything. I'm calling you out on refusing to pay £12.50 for a reasonable service.
In answer to your question about whether you were given the option to refuse, if you had, you wouldn't have receive your parcel. Which would prefer?
If you want to wreck your credit rating over £12.50, crack on. I've no dog in the fight.
You don’t have the option to refuse as the other invoice is sent after delivery but don’t let facts get in the way of your bizarre rantingIn answer to your question about whether you were given the option to refuse, if you had, you wouldn't have receive your parcel. Which would prefer?
If you want to wreck your credit rating over £12.50, crack on. I've no dog in the fight.
BertBert said:
I don't think the OP has confirmed either way what agreement he had with that company have we?
I used Buyee as the proxy bidder, there terms and conditions seem say to contact your local customs office directly.https://buyee.jp/help/yahoo/guide/caution
When you say "agreement", i set up the account with proxy, set a bid amount (which won) paid the auction amount and the proxy fees + postage costs to them.
I didnt deal directly with the seller other than them send me the email to say the item had been posted as I sourced the item through buyee.
It will no doubt be in the smallest of the small print somewhere.
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