Unjust cancelation of insurance

Unjust cancelation of insurance

Author
Discussion

HeadForTheHills

Original Poster:

20 posts

61 months

Friday 1st November 2019
quotequote all
Caterham 160 in professional long term storage over the winter i.e. off road.
Yesterday I moved my address from a flat to a Narrowboat in a residential marina.

Phoned insurer to say I’ve changed address and car is in storage until April.
Insurance now immediately invalid - 7 day statutory DVLA notice, despite 6 months to run.

The new address, even has a valid post code, quiet rural location with off street parking, is not a category of home address they can cover.
They will not even cover it in storage.

No option but to SORN it.

Needless to say I’m furious @^ £#!

85Carrera

3,503 posts

238 months

Friday 1st November 2019
quotequote all
Adrian Flux?

HeadForTheHills

Original Poster:

20 posts

61 months

Friday 1st November 2019
quotequote all
85Carrera said:
Adrian Flux?
Yes :-(

Kev_Mk3

2,786 posts

96 months

Friday 1st November 2019
quotequote all
Flux strike again

downsman

1,099 posts

157 months

Friday 1st November 2019
quotequote all
Flux sold me insurance while I built my Seven, and said I could upgrade to fully comp when it was registered. Of course when I phoned to upgrade they denied all knowledge of the advice they gave me and insisted I needed a new policy.

Of course I didn't buy my new policy from them, and I don't plan to return to them in the future.

CanAm

9,266 posts

273 months

Friday 1st November 2019
quotequote all
HeadForTheHills said:
Caterham 160 in professional long term storage over the winter i.e. off road.
Yesterday I moved my address from a flat to a Narrowboat in a residential marina.

Phoned insurer to say I’ve changed address and car is in storage until April.
Insurance now immediately invalid - 7 day statutory DVLA notice, despite 6 months to run.

The new address, even has a valid post code, quiet rural location with off street parking, is not a category of home address they can cover.
They will not even cover it in storage.

No option but to SORN it.

Needless to say I’m furious @^ £#!
Adrian Flux are allegedly Insurance Brokers. If the Insurers they've placed you with are unable to continue cover, then they should be seeking alternative insurers for you. I'm sure another broker would be able to help you out.

85Carrera

3,503 posts

238 months

Saturday 2nd November 2019
quotequote all
downsman said:
Flux sold me insurance while I built my Seven, and said I could upgrade to fully comp when it was registered. Of course when I phoned to upgrade they denied all knowledge of the advice they gave me and insisted I needed a new policy.

Of course I didn't buy my new policy from them, and I don't plan to return to them in the future.
They did that to me, but still have the gall to contact me at renewal time.

Or, at least, they did until I blocked their number and marked their emails as spam ...

How they remain in business is beyond me.

downsman

1,099 posts

157 months

Saturday 2nd November 2019
quotequote all
85Carrera said:
downsman said:
Flux sold me insurance while I built my Seven, and said I could upgrade to fully comp when it was registered. Of course when I phoned to upgrade they denied all knowledge of the advice they gave me and insisted I needed a new policy.

Of course I didn't buy my new policy from them, and I don't plan to return to them in the future.
They did that to me, but still have the gall to contact me at renewal time.

Or, at least, they did until I blocked their number and marked their emails as spam ...

How they remain in business is beyond me.
That reminds me, they automatically renewed my build policy after me going through their complaints procedure and not being allowed to upgrade because the car was finished. To say I was livid when I found out is an understatement!

Monty1502

79 posts

55 months

Saturday 2nd November 2019
quotequote all
I have my Caterham 7 ( 1993 HPC ) insured with Hagerty ( along with my other nine classics) - my cars alternate between being garaged at home and in secure storage about fifteen miles from home.

I don't live on a riverboat but the storage position may duplicate your situation. I've always found Hagerty to be absolutely excellent in every respect and wouldn't go anywhere else. Perhaps worth a try ?

Good Luck and hope you get sorted out.

WillG

87 posts

192 months

Sunday 3rd November 2019
quotequote all
Insurers don’t really like boats or caravans as a home. Not really unjust, just not who they choose to insure.

Surprised Flux couldn’t find someone else though.

HeadForTheHills

Original Poster:

20 posts

61 months

Thursday 7th November 2019
quotequote all
Monty1502 said:
I have my Caterham 7 ( 1993 HPC ) insured with Hagerty ( along with my other nine classics) - my cars alternate between being garaged at home and in secure storage about fifteen miles from home.

I don't live on a riverboat but the storage position may duplicate your situation. I've always found Hagerty to be absolutely excellent in every respect and wouldn't go anywhere else. Perhaps worth a try ?

Good Luck and hope you get sorted out.
Thanks, the classic car route through Hagerty turned out to be just the ticket I was looking for.
They knew immediately of the car storage business I was using and spoke like car enthusiast rather than businessmen.


spanky3

258 posts

142 months

Wednesday 13th November 2019
quotequote all
20 years ago I used to be insured with adrian flux and they were always fine. How times change.

Called them last week for a quote on an evora..15 minutes of questions from a bored teenager and then they quoted me almost twice what classicline want and more than compare the market too. Sounds like a lucky escape. For what it's worth my caterham is insured with Frank Pickles, great to deal with and about £130 a year.

Edited by spanky3 on Wednesday 13th November 21:47