Lomond Audi - General Feedback

[S5Scot]

I can't retrospectively edit the title, it should say Lookers and not Lomond!

I won't bore everyone with a huge thread on the recent failings but needless to say from new car sales to customer service, it amazes me that they retain the Audi franchise and it surely proves that it is solely about numbers sold. Virtually every group of people you speak to has at least one person who is truly disgruntled at what they offer.

I just collected my car recently after what can only be called a catalogue of errors for which no genuine remorse or apology was ever forthcoming. I would be interested to know if I am alone in my frustration. It is not solely confined to Glasgow either, with Blantyre being no better.

Edited by S5Scot on Wednesday 16th January 10:19

[aidanbree]

If you paid 100 quid or more on a credit card you have protection on the purchase. Might be worth trying!

[S5Scot]

aidanbree said:

If you paid 100 quid or more on a credit card you have protection on the purchase. Might be worth trying!

This was a service issue with existing car but appreciate that thanks!

[colin79666]

Could be worse, could have been Arnold Clark!

[diesel do]

aidanbree said:

If you paid 100 quid or more on a credit card you have protection on the purchase. Might be worth trying!

Believe it or believe it not but when I bought my A5 through them way back in 2008 the card machine wasn’t working. After my trade in half was going on a debit card, half on a credit card. Their card reader wasn’t working so did it the old fashioned way with the carbon paper slips (remember them?).

All went swimmingly well for about a fortnight until they decided to double charge for the car. Current Account goes into meltdown, c/card maxes out, penal charges totting up everywhere.

I go tonto, everyone at Lomond (now Lookers) goes into hiding. Took about a week to sort out and got a cheque back for something like £300 to cover all the charges.

Haven’t been back for a purchase since (last one was John Clark in Dundee - very impressed) but have to use their service dept. Don’t like them but with their monopoly in the central belt, really no realistic alternative.

[amcneill]

Had a look at an audi a3 saloon at lookers glasgow.Quite an experience as the salesman and myself could not agree on the colour of the second hand car...it was black but he said metallic or pearlescent and i thought it was plain black - later found out that the colour code and all extra specs are on a tag in the boot....car had damage which he was very dismissive about and i was looking for him to say they would sort it out.Would only give me a test drive if i agreed to buy the car.Seriously i think he was on something.Another surreal moment was when he ordered a coffee on his mobile when the coffee bit was 20ft away.