TVR Parts Ltd disappointing
Discussion
I ordered a door handle for my V8s from the TVR web page yesterday, initially i was very impressed as it arrived this afternoon.
Having opened the packaging all i can say is diabolical! The handle in the add shows the TVR logo, the handle delivered has no logo, the chrome is pitted and corroded, the steel plates on the back are rusty.
It actually looks like a used item.
At over £100 this really is a poor show!
Rant over.
A few pics for your perusal.
Having opened the packaging all i can say is diabolical! The handle in the add shows the TVR logo, the handle delivered has no logo, the chrome is pitted and corroded, the steel plates on the back are rusty.
It actually looks like a used item.
At over £100 this really is a poor show!
Rant over.
A few pics for your perusal.
TR4man said:
I assume you contacted TVR Parts before posting on here?
What was their responde?
I did call them yes, to be honest they were very flippant.What was their responde?
When I asked why the logo was missing the response was " they didn't all have that". This I understand, but don't advertise them with the logo if you don't stock them.
When I complained about its condition the reply was " they were made many years ago". Again I understand this but surely quality control should dictate what is released to the customer.
I used TVR parts because I expected the parts to be as new, I guess that was naive on my behalf.
I thought perhaps they had learnt from times gone by, let's hope they get it together and fast.
DJR 7 said:
TR4man said:
I assume you contacted TVR Parts before posting on here?
What was their responde?
I did call them yes, to be honest they were very flippant.What was their responde?
When I asked why the logo was missing the response was " they didn't all have that". This I understand, but don't advertise them with the logo if you don't stock them.
When I complained about its condition the reply was " they were made many years ago". Again I understand this but surely quality control should dictate what is released to the customer.
I used TVR parts because I expected the parts to be as new, I guess that was naive on my behalf.
I thought perhaps they had learnt from times gone by, let's hope they get it together and fast.
Wasn't tall this old stuff the bits from David Gerald or multipart. They've essentially taken it in stock and sold it like one of the other retailers would. You'd be getting the same thing.
Did you ask if this is the last one, if not you may be able to ask them to have a look for a better one. I've been to their old place and it wasn't some pissy shelving behind a counter it's a large warehouse.
Did you ask if this is the last one, if not you may be able to ask them to have a look for a better one. I've been to their old place and it wasn't some pissy shelving behind a counter it's a large warehouse.
Should have bought these
http://www.ebay.co.uk/itm/TVR-3000-S-Wedge-chrome-...
They come up on e bay from time to time usually without the TVR Logo
Certainly looks like a rather used part or stored in a damp barn
A
http://www.ebay.co.uk/itm/TVR-3000-S-Wedge-chrome-...
They come up on e bay from time to time usually without the TVR Logo
Certainly looks like a rather used part or stored in a damp barn
A
Consumer Contracts Regulations should be your friend, IMO clearly a used part, not even a good used part at that.
http://www.which.co.uk/consumer-rights/regulation/...
Chris.
http://www.which.co.uk/consumer-rights/regulation/...
Chris.
aide said:
Hi Darren
My experience with TVR Parts has been mixed over the years.
I'd liken them to the only restaurant in a busy area that simply benefits from high footfall.
Unfortunately.
I hope you get the part you want.
Aide
My experience of the old RG dept. and the new company too. Was hoping things would improve under new management but they haven't. Needs new leadership IMHO, something Les can sort out I'm hoping.My experience with TVR Parts has been mixed over the years.
I'd liken them to the only restaurant in a busy area that simply benefits from high footfall.
Unfortunately.
I hope you get the part you want.
Aide
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