Cancelled insurance refund query

Cancelled insurance refund query

Author
Discussion

Wildfire

Original Poster:

9,789 posts

252 months

Monday 12th November 2018
quotequote all
Quick one, my brother wants to do a major restoration on his bike and as such is going to declare SORN.

He rang his insurer today and asked about cancelling the policy. He has 8 month left and paid up front. They have said that he can cancel but he isn’t entitled to any refund and must pay an admin fee for doing so.

Surely this can’t be right?

Are there policies with small print that allow this?

sooty61

688 posts

171 months

Monday 12th November 2018
quotequote all
If it is the company named after a south coast fishing town it is standard behaviour. I changed my bike for the same model but 18 months newer and they would not cover it. When I asked for the 7 months refund they referred me to page 17 of the policy. I had to fight to prevent them charging me the admin fee but I also lost out on 6 months NCB.

KungFuPanda

4,333 posts

170 months

Monday 12th November 2018
quotequote all
Wildfire said:
Quick one, my brother wants to do a major restoration on his bike and as such is going to declare SORN.

He rang his insurer today and asked about cancelling the policy. He has 8 month left and paid up front. They have said that he can cancel but he isn’t entitled to any refund and must pay an admin fee for doing so.

Surely this can’t be right?

Are there policies with small print that allow this?
Surely you should be checking the small print of your brother’s policy first and foremost.

Wacky Racer

38,162 posts

247 months

Monday 12th November 2018
quotequote all
Just let the insurance run and lapse, not worth the bother cancelling it (imo).

vitesse2000

369 posts

163 months

Tuesday 13th November 2018
quotequote all
I seem to remember that some insurers would allow the policy to be suspended for a period so there would be no cover for that period of suspension but would restart for the balance of policy on an agreed date - there might be a premium adjustment if it was for an extended period to account for price rises though.

I don’t suppose they want the hassle now - sounds like it would be better for the policy to run rather than cancel - at least you’d have theft and fire cover rather than no refund and a bill for cancelling

drmcw

172 posts

92 months

Tuesday 13th November 2018
quotequote all
I had the crazy situation of cancelling insurance where the size of the admin fee meant I owed them money to cancel - ie reduce their exposure to risk! They finally waived that fee and ended up paying me a small but useful refund. Bow wow!

Mike

TwigtheWonderkid

43,370 posts

150 months

Tuesday 13th November 2018
quotequote all
Wildfire said:
Are there policies with small print that allow this?
No. That's why no policies have any small print, and haven't done for years. However, they are quite entitled to do it with normal sized print, that most people don't bother to read anyway.

jesusbuiltmycar

4,537 posts

254 months

Tuesday 13th November 2018
quotequote all
KungFuPanda said:
Surely you should be checking the small print of your brother’s policy first and foremost.
Out of interest do you have time to properly read the "small print" for all of the things you sign up to and use? I have read that the average home insurance policy is now over 22,000 words of legalise.

TwigtheWonderkid

43,370 posts

150 months

Tuesday 13th November 2018
quotequote all
jesusbuiltmycar said:
KungFuPanda said:
Surely you should be checking the small print of your brother’s policy first and foremost.
Out of interest do you have time to properly read the "small print" for all of the things you sign up to and use?
I certainly read my insurance policies, because they are important. On other things, not always, but I accept it's my responsibility if my own laziness comes back to bite me.

martinbiz

3,076 posts

145 months

Tuesday 13th November 2018
quotequote all
TBH I never understand why people only want to insure their bikes when they are being used on the road, I have a mate who insures his for 6 months May-October and then sorns it, I understand you are not going to crash it in the garage, but it doesn't stop some scroat breaking in and having it away. Only saves him about 70 quid a over a full year policy, not worth the risk imo. I have one of mine in bits at the moment and it's likely to be for at least another year, but it's kept insured

pavarotti1980

4,897 posts

84 months

Wednesday 14th November 2018
quotequote all
TwigtheWonderkid said:
I certainly read my insurance policies, because they are important. On other things, not always, but I accept it's my responsibility if my own laziness comes back to bite me.
I am guessing this is due to your career in the insurance industry pushing you to read them though if other things arent always a priority

cuprabob

14,627 posts

214 months

Wednesday 14th November 2018
quotequote all
I've been in similar position before with a car policy and I ended up not cancelling the policy but have them suspend it. Once the policy lapsed they gave me a pro rata refund.

KungFuPanda

4,333 posts

170 months

Wednesday 14th November 2018
quotequote all
jesusbuiltmycar said:
KungFuPanda said:
Surely you should be checking the small print of your brother’s policy first and foremost.
Out of interest do you have time to properly read the "small print" for all of the things you sign up to and use? I have read that the average home insurance policy is now over 22,000 words of legalise.
Yes I do. Especially with insurance and financial products in general.

I’m with Swiftcover. Their terms and conditions are in a nice booklet with headings and subheadings.

http://www.swiftcover.com/carinsurance/policy-word...

Quite easy to read really.

OverSteery

3,610 posts

231 months

Wednesday 14th November 2018
quotequote all
Many of the policies I have had recently have given no refunds on cancellation.

I know because they told me so when I took them out. Personally, I don't see it as unreasonable, if it helps to keep costs down.

I am proud to buy the cheapest insurance that I can wink

RB Will

9,664 posts

240 months

Wednesday 14th November 2018
quotequote all
I think most policies I have had dont refund in proportion. Usually by the time the policy is 4-6 months old you get no refund

TwigtheWonderkid

43,370 posts

150 months

Wednesday 14th November 2018
quotequote all
pavarotti1980 said:
TwigtheWonderkid said:
I certainly read my insurance policies, because they are important. On other things, not always, but I accept it's my responsibility if my own laziness comes back to bite me.
I am guessing this is due to your career in the insurance industry pushing you to read them though if other things arent always a priority
I don't have a career in the insurance industry.

anonymous-user

54 months

Wednesday 14th November 2018
quotequote all
jesusbuiltmycar said:
Out of interest do you have time to properly read the "small print" for all of the things you sign up to and use? I have read that the average home insurance policy is now over 22,000 words of legalise.
The pressure to legalise The Herb is strong but I am surprised it's reached Home Insurance policy documentation.

And 22,000 words. That's a 'kin lot.

XCP

16,914 posts

228 months

Wednesday 14th November 2018
quotequote all
Cost me £50 to cancel a policy on a van I sold. Ridiculous.

pavarotti1980

4,897 posts

84 months

Wednesday 14th November 2018
quotequote all
TwigtheWonderkid said:
I don't have a career in the insurance industry.
you have nothing to do with insurance?

Wildfire

Original Poster:

9,789 posts

252 months

Wednesday 14th November 2018
quotequote all
Thanks to all those who posted helpful stuff.

He’s just going to let it run as it’s turns out that he will end up paying the admin fee to cancel it, so be out of pocket.

Cheers