New Cayenne issues
Discussion
I'm a couple of months into ownership and having a few problems with the bluetooth and tracker on the car. The dealers have had the car for the past 4 weeks, and have only managed to fix one fault linked to the Assistance Control Unit in that time. For the first week, they lent me a loan car, but then I went on holiday so they collected the car back. I highlighted my concern that my car would get forgotten about as I was on holiday and they would simply get round to looking at it just before I got back .... of course they assured me that this wouldn't be the case, but what do you know, I returned on Saturday, and they were still working on the car on the Friday.
Firstly. the Bluetooth is not working correctly .... . The iphone disconnects when I try to make a call. The call is still connected within the phone, but the car drops the connection to the iphone. My iphone has been checked by Apple including them sending me a patch and them downloading all the diagnostics off my phone straight after the fault. Apple have confirmed there is nothing wrong with my phone. It also connects perfectly to two other new Cayenne's, a base model and a new Cayenne coupe. In addition, sometimes the media music downloaded is duplicated within the Porsche system.
The dealer is saying its my phone and not the car. They swear that my software is the latest version in the car. Despite my phone working on the other two Cayenne's this means nothing apparently because they are not hybrid's and the system in the other two cars is different ..... something I find hard to believe.
The dealer is not being too great at the moment .... and despite providing video evidence to them, they are saying there is nothing wrong !!
In addition, the tracker keeps throwing up errors "Driver Profile Missing" so I get a call whilst i'm driving from Vodafone as they think the car is being stolen. Of course the phone doesn't work in the car, so I have to quickly pull over to tell them that its not !! Again, I have provided the dealer with video evidence.
The tracker system is the one where you have a separate key fob separate to the key. You have to have it in the car to avoid an alert being sent to Vodafone tracker. Despite the fob being kept in either the centre glove box or glove box, they are now saying it must be placed in the coin recess in the centre console ... a space thats about 2 inches square. So the system is apparently so sensitive that it must be in this position !!
There is also an error whereby the system updates sent to the car are failing .... the dealers response is this is a know problem and Porsche are working on it .....
For a car which was over £80,000, I cant say i'm too impressed with either these gliches, but more importantly the dealership and Porsche's inability to acknowledge the problem.
Sorry for the rant, but is there anyone else out there with either the latest model Cayenne or Panamera who are seeing the same issues ?
Thanks in advance
Firstly. the Bluetooth is not working correctly .... . The iphone disconnects when I try to make a call. The call is still connected within the phone, but the car drops the connection to the iphone. My iphone has been checked by Apple including them sending me a patch and them downloading all the diagnostics off my phone straight after the fault. Apple have confirmed there is nothing wrong with my phone. It also connects perfectly to two other new Cayenne's, a base model and a new Cayenne coupe. In addition, sometimes the media music downloaded is duplicated within the Porsche system.
The dealer is saying its my phone and not the car. They swear that my software is the latest version in the car. Despite my phone working on the other two Cayenne's this means nothing apparently because they are not hybrid's and the system in the other two cars is different ..... something I find hard to believe.
The dealer is not being too great at the moment .... and despite providing video evidence to them, they are saying there is nothing wrong !!
In addition, the tracker keeps throwing up errors "Driver Profile Missing" so I get a call whilst i'm driving from Vodafone as they think the car is being stolen. Of course the phone doesn't work in the car, so I have to quickly pull over to tell them that its not !! Again, I have provided the dealer with video evidence.
The tracker system is the one where you have a separate key fob separate to the key. You have to have it in the car to avoid an alert being sent to Vodafone tracker. Despite the fob being kept in either the centre glove box or glove box, they are now saying it must be placed in the coin recess in the centre console ... a space thats about 2 inches square. So the system is apparently so sensitive that it must be in this position !!
There is also an error whereby the system updates sent to the car are failing .... the dealers response is this is a know problem and Porsche are working on it .....
For a car which was over £80,000, I cant say i'm too impressed with either these gliches, but more importantly the dealership and Porsche's inability to acknowledge the problem.
Sorry for the rant, but is there anyone else out there with either the latest model Cayenne or Panamera who are seeing the same issues ?
Thanks in advance
Can’t help but I know there have been a lot of issues with the PCM on the Cayenne. I think Porsche are getting into bad habits with new cars, 992 has had issue too. I’ve got my name down for a Taycan, Sales Exec told me he wouldn’t take on in the first six months....
With regards to the dealer if you don’t already you need everything in writing. If you don’t send an email to the Sales Exec/Service Manager summarising everything that’s wrong with the car/what ha happened/what you’ve been told with dates/times etc.
Important thing is not to lose your cool as hard as that is.
If you don’t get a satisfactory response from whoever your dealing with ask for the DP’s email address and send an email summarising the issue and how it’s been dealt with to him. If you get no joy from him you can try Porsche GB but they will likely side with the OPC.
Can you borrow an iPhone from someone else for a day to see if it behaves in the same way ? That was you can eliminate that reason/excuse.
You need to read up on what your rights are and make it 100% clear to the OPC that if they do not remedy the situation you will exercise them. Obviously in writing.
One thing worth looking into is the Motoring Ombudsman run by the SMMT. It’s got very clear guidelines about what members/dealers have to do in the case of complaints. Mate of mine had an issue with his Audi, told him to use the SMMT. It changed the dealers attitude very quickly.
With regards to the dealer if you don’t already you need everything in writing. If you don’t send an email to the Sales Exec/Service Manager summarising everything that’s wrong with the car/what ha happened/what you’ve been told with dates/times etc.
Important thing is not to lose your cool as hard as that is.
If you don’t get a satisfactory response from whoever your dealing with ask for the DP’s email address and send an email summarising the issue and how it’s been dealt with to him. If you get no joy from him you can try Porsche GB but they will likely side with the OPC.
Can you borrow an iPhone from someone else for a day to see if it behaves in the same way ? That was you can eliminate that reason/excuse.
You need to read up on what your rights are and make it 100% clear to the OPC that if they do not remedy the situation you will exercise them. Obviously in writing.
One thing worth looking into is the Motoring Ombudsman run by the SMMT. It’s got very clear guidelines about what members/dealers have to do in the case of complaints. Mate of mine had an issue with his Audi, told him to use the SMMT. It changed the dealers attitude very quickly.
I have an April 2018 Cayenne S, one of the first of the new model. No problems with Bluetooth for my iPhone XR or my wife’s iPhone 8. I don’t use the tracker, so can’t comment on that. Over the air updates seem to work fine for me too.
I have had a new PCM phone unit, as the original wouldn’t recognise an external SIM of any sort. I also get occasional PCM reboots, which are annoying, but aren’t anything like as frequent as some have complained about. Early on, I had terrible problems getting my driver profile and online services sorted out, but that was a teething problem as one of the first UK accounts, and was fixed over a year ago. I also had a rumbling vibration at low speed which took some diagnosing, but was eventually pinned down to exhaust mounts made from too soft rubber. They’ve changed them to a firmer spec since then.
Definitely persist with your OPC. I use Reading, and a turning point was when i had one of their model specialists look at the car. He actually came to my house last thing on a Friday evening to diagnose the SIM issue, and it was refreshing to talk to someone whose immediate reaction was “that’s not normal”, and who made sure the service team treated it seriously. There’s no doubt that the complexity of PCM4 and all of the other connected services has proven too much for Porsche’s testing regime. They just don’t seem to have exhaustively tested all the combinations of options and technology.
I have had a new PCM phone unit, as the original wouldn’t recognise an external SIM of any sort. I also get occasional PCM reboots, which are annoying, but aren’t anything like as frequent as some have complained about. Early on, I had terrible problems getting my driver profile and online services sorted out, but that was a teething problem as one of the first UK accounts, and was fixed over a year ago. I also had a rumbling vibration at low speed which took some diagnosing, but was eventually pinned down to exhaust mounts made from too soft rubber. They’ve changed them to a firmer spec since then.
Definitely persist with your OPC. I use Reading, and a turning point was when i had one of their model specialists look at the car. He actually came to my house last thing on a Friday evening to diagnose the SIM issue, and it was refreshing to talk to someone whose immediate reaction was “that’s not normal”, and who made sure the service team treated it seriously. There’s no doubt that the complexity of PCM4 and all of the other connected services has proven too much for Porsche’s testing regime. They just don’t seem to have exhaustively tested all the combinations of options and technology.
Edited by pete on Sunday 21st July 21:34
Yep. Been there, done that... to the point i sould my E3 Cayenne S back to supplying dealer. Had no end of issues with PCM shutting down, tracker NEVER worked, screen would freeze.
Ironically, with my first dealer delivered 992 C4S i had NO issues at all! all worked perfectly other than the cup holder issue.
Ironically, with my first dealer delivered 992 C4S i had NO issues at all! all worked perfectly other than the cup holder issue.
I've seen a couple of posts on issues around the new Cayenne's tracking system. I've had severe trouble too. The issue is an internittent "Driver's Card Not Found" that then results in a call from Vodaphone tracking...but not always! This has left me in doubt as to whether the system is actually working or not when I don't get a call. The car was bought new just over a year ago and has been in 7 times to the dealer. Fobs have been "re learned" twice, batteries changed 4-5 times, and at one point, my 12v usb cigarette charger for my phone was blamed (I did look this up and they can upset blutooth etc). I got rid of the charger and the tracker went off again. Interestingly, and on all occasions, it doesn't go off as soon as I get in the car but any time thereafter! Car went back in for a week and they claim they changed sensors etc but I got my old fobs back. Worryingly, the car battery hadn't been disconnected as all my old settings were still in place! I've now pulled the car out of the garage without the fob and I did get a "Driver's card Not Found" but no call from Vodaphone....maybe I hadn't moved the car enough?
Has anybody any experience of this and any solutions to offer?
Has anybody any experience of this and any solutions to offer?
From my original post...the car was eventually returned and the dealership gave me a full refund against purchasing a new one.
The new car was much better, but I still very occasionally received “card of found” and then the call from Vodafone. I’ve now sold the car back to Porsche South London, pending delivery of a new Taycan.
Interestingly, I got a call from Vodafone this evening as they had received an error. They didn’t seem at all bothered and simply said they would update the records.
The new car was much better, but I still very occasionally received “card of found” and then the call from Vodafone. I’ve now sold the car back to Porsche South London, pending delivery of a new Taycan.
Interestingly, I got a call from Vodafone this evening as they had received an error. They didn’t seem at all bothered and simply said they would update the records.
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