Discussion
WhyOne said:
'gotten' just grates horribly.
What is wrong with 'got' or 'recieved'?
We gave the septics a perfectly good language and look what they have done to it.
Better to remain silent and be thought a fool than to speak and remove all doubt, ironic that you doubled down on your lack of knowledge with a spelling mistake for good measure. What is wrong with 'got' or 'recieved'?
We gave the septics a perfectly good language and look what they have done to it.
wiggy001 said:
tighnamara said:
Olivera said:
tighnamara said:
Bit harsh, Goodwood have no previous on refunding on such a large scale
Um, they refunded in 2020 after the entire event was cancelled. A bit easier as COVID was a full refund.
One day in the middle of the event is not so easy with 3 day passes, 3 day grandstand, hospitality etc having to be refunded as a percentage not a full refund as was seen during COVID.
A bit more work required on each refund (unless it was a Saturday only purchase)
Edited by tighnamara on Saturday 12th August 07:20
and admit I was being too generous in my view of Goodwood…….No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
tighnamara said:
Will have to do a bit of backtracking here …….. and admit I was being too generous in my view of Goodwood…….
No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
Goodwood have never excelled at dealing with issues. and admit I was being too generous in my view of Goodwood…….No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
ecsrobin said:
tighnamara said:
Will have to do a bit of backtracking here …….. and admit I was being too generous in my view of Goodwood…….
No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
Goodwood have never excelled at dealing with issues. and admit I was being too generous in my view of Goodwood…….No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
Sadly, there is nothing I can add to the conversation, hence my lack of response. Our Ticket Office team are processing the thousands of refunds as quickly as they can, we do appreciate that this means you may not receive your refund as quickly as you would like but we will refund every single person who has requested their money back (as opposed to rolling their ticket(s) over). In terms of communication, I'm afraid that it's hard to know what else to say, other than refunds are being processed as quickly as possible. If you have a specific question about your refund, the best option is to contact the Ticket Office on 01243 755055, but please bear in mind they may not be able to give you a precise date of when to expect the money to be credited to your bank account/credit card.
Robin - I'm so sorry to hear that you feel we are poor at dealing with issues. Please be assured that the GRRC team are on hand to help with whatever they can, as are the Ticket Office. If there is anyhting I can do to help, you can always email me.
With best wishes, Sarah
SarahGoodwood said:
ecsrobin said:
tighnamara said:
Will have to do a bit of backtracking here …….. and admit I was being too generous in my view of Goodwood…….
No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
Goodwood have never excelled at dealing with issues. and admit I was being too generous in my view of Goodwood…….No refund here either…… strange Sarah from Goodwood is quick to respond about selling tickets but nothing on refunds……
Sadly, there is nothing I can add to the conversation, hence my lack of response. Our Ticket Office team are processing the thousands of refunds as quickly as they can, we do appreciate that this means you may not receive your refund as quickly as you would like but we will refund every single person who has requested their money back (as opposed to rolling their ticket(s) over). In terms of communication, I'm afraid that it's hard to know what else to say, other than refunds are being processed as quickly as possible. If you have a specific question about your refund, the best option is to contact the Ticket Office on 01243 755055, but please bear in mind they may not be able to give you a precise date of when to expect the money to be credited to your bank account/credit card.
Robin - I'm so sorry to hear that you feel we are poor at dealing with issues. Please be assured that the GRRC team are on hand to help with whatever they can, as are the Ticket Office. If there is anyhting I can do to help, you can always email me.
With best wishes, Sarah
LOOK, what's that over there?
<stares into distance>
https://www.visa.co.uk/how-you-pay-matters/chargeb...
<stares into distance>
https://www.visa.co.uk/how-you-pay-matters/chargeb...
The Gauge said:
If some have received their refund then their insurers have obviously agreed to the refunds and may well have paid out in full, so are Goodwood holding onto our refund money? Or are the insurers paying Goodwood in stages perhaps?
Apparently they are manually working through each refund as some bought entry only some grandstands, some performance parking etc. Still not got mine, so pissed off with the whole thing.Jules Sunley said:
Apparently they are manually working through each refund as some bought entry only some grandstands, some performance parking etc. Still not got mine, so pissed off with the whole thing.
Why? Sure you haven't got your money back yet, but it's coming. Had the event gone ahead you would still be without the money so you can't be making any household cashflow type of complaint. So what problem is the delay in refunds causing you? Cold said:
Why? Sure you haven't got your money back yet, but it's coming. Had the event gone ahead you would still be without the money so you can't be making any household cashflow type of complaint. So what problem is the delay in refunds causing you?
Like anything not knowing is infuriating. All it takes is an email update to say we are having to manually refund everyone and based on our estimates that will be complete within a month and we will update you in 3 weeks. People could be sat there for months thinking it’s still happening when actually they’ve been missed (especially when doing things manually).
Cold said:
But Sarah gave an update on this thread last week. What is it people think could have changed in the interim?
Has anyone on this thread who is complaining actually taken up her suggestion of contacting the office?
Should add that was how I would do it. I’m not awaiting a refund. Has anyone on this thread who is complaining actually taken up her suggestion of contacting the office?
I contacted the office, that's how I know about the manual system. It's the total lack of timescale over and above the fact it wasn't that windy on the day (we were already in our local hotel when the cancellation came through). In todays age of computers there is no reason this couldn't have been computerised (spreadsheet for who paid for what etc). As I'm already out of pocket for hotel and meal out etc etc the least they could do is refund the money I paid for the cancelled event (entry, grandstands and performance parking for 2 adds up).
Jules Sunley said:
I contacted the office, that's how I know about the manual system. It's the total lack of timescale over and above the fact it wasn't that windy on the day (we were already in our local hotel when the cancellation came through). In todays age of computers there is no reason this couldn't have been computerised (spreadsheet for who paid for what etc). As I'm already out of pocket for hotel and meal out etc etc the least they could do is refund the money I paid for the cancelled event (entry, grandstands and performance parking for 2 adds up).
The day being cancelled was 100% the correct decision. Just because it wasn’t windy where you were doesn’t mean the winds weren’t strong elsewhere but also remember this is done off a forecast. If they hadn’t cancelled and the winds did come in as expected they’d have been a lot of damage. Gassing Station | Goodwood Events | Top of Page | What's New | My Stuff