Discussion
ecsrobin said:
The day being cancelled was 100% the correct decision. Just because it wasn’t windy where you were doesn’t mean the winds weren’t strong elsewhere but also remember this is done off a forecast. If they hadn’t cancelled and the winds did come in as expected they’d have been a lot of damage.
We will have to disagree on this point.Jules Sunley said:
We will have to disagree on this point.
So when and what should be the cut off? I helped at an outdoor event a week or 2 before FOS, the venue wouldn’t make a decision the day before on the planned bad weather despite our requests. Instead the venue made a decision when all the customers were lined up to come in at 6pm the next day, that the weather was indeed blowing 40mph and was unsafe sand so halved capacity! I’m sure you can figure out how everyone felt to that!
Gmcnaugh said:
Sounds like some people got the option to either roll the ticket over to next year or have it refunded. I was never given this option and was wondering if this is the case with others too.
The lack of communication is pretty bad to be fair.
I didn't receive any such option either. Not too worried though as I didn't enjoy my three days there enough to want to return.The lack of communication is pretty bad to be fair.
Gmcnaugh said:
Sounds like some people got the option to either roll the ticket over to next year or have it refunded. I was never given this option and was wondering if this is the case with others too.
The lack of communication is pretty bad to be fair.
AFAIK I didn't get the roll over option because I bought four-day tickets, so Goodwood refunded approx 30% (as a member my Thursday ticket was FOC). If you had a ticket for one day then you had the roll over optionThe lack of communication is pretty bad to be fair.
Paul Dishman said:
Gmcnaugh said:
Sounds like some people got the option to either roll the ticket over to next year or have it refunded. I was never given this option and was wondering if this is the case with others too.
The lack of communication is pretty bad to be fair.
AFAIK I didn't get the roll over option because I bought four-day tickets, so Goodwood refunded approx 30% (as a member my Thursday ticket was FOC). If you had a ticket for one day then you had the roll over optionThe lack of communication is pretty bad to be fair.
wiggy001 said:
Paul Dishman said:
Gmcnaugh said:
Sounds like some people got the option to either roll the ticket over to next year or have it refunded. I was never given this option and was wondering if this is the case with others too.
The lack of communication is pretty bad to be fair.
AFAIK I didn't get the roll over option because I bought four-day tickets, so Goodwood refunded approx 30% (as a member my Thursday ticket was FOC). If you had a ticket for one day then you had the roll over optionThe lack of communication is pretty bad to be fair.
Paul Dishman said:
wiggy001 said:
Paul Dishman said:
Gmcnaugh said:
Sounds like some people got the option to either roll the ticket over to next year or have it refunded. I was never given this option and was wondering if this is the case with others too.
The lack of communication is pretty bad to be fair.
AFAIK I didn't get the roll over option because I bought four-day tickets, so Goodwood refunded approx 30% (as a member my Thursday ticket was FOC). If you had a ticket for one day then you had the roll over optionThe lack of communication is pretty bad to be fair.
The Gauge said:
I'm delighted to have received an email from them today about their Goodwood Revival 2024 tickets being available. If only my refund had come through I might be able to buy a ticket!
How about not trying to sell me something whilst you owe me money from 8 weeks ago?
I feel the same. Lots of mails about new stuff and it just annoys me further.How about not trying to sell me something whilst you owe me money from 8 weeks ago?
How long do you think it takes to work out and refund around 60000 tickets where, often they are different bundles and prices. Even at a pretty conservative, 3 minutes each I make that 3000 hours.
Now maybe they should have had something in place, to allow automation but, given they don't seem to have had, it's a lot of time involved, especially as its over and above their usual job. Other venues are not giving refunds at all, or partial refunds, which they are usually entitled to for weather, but Goodwood, out of the gate, said they would give full refunds.
The messaging and managing expectations hasn't been great though.
You go to your credit card saying you want a refund, for an event that was cancelled due to the weather and you will probably get a disappointing response. c.v. frustrated contracts.
Now maybe they should have had something in place, to allow automation but, given they don't seem to have had, it's a lot of time involved, especially as its over and above their usual job. Other venues are not giving refunds at all, or partial refunds, which they are usually entitled to for weather, but Goodwood, out of the gate, said they would give full refunds.
The messaging and managing expectations hasn't been great though.
You go to your credit card saying you want a refund, for an event that was cancelled due to the weather and you will probably get a disappointing response. c.v. frustrated contracts.
Graveworm said:
How long do you think it takes to work out and refund around 60000 tickets where, often they are different bundles and prices. Even at a pretty conservative, 3 minutes each I make that 3000 hours.
Now maybe they should have had something in place, to allow automation but, given they don't seem to have had, it's a lot of time involved, especially as its over and above their usual job. Other venues are not giving refunds at all, or partial refunds, which they are usually entitled to for weather, but Goodwood, out of the gate, said they would give full refunds.
The messaging and managing expectations hasn't been great though.
You go to your credit card saying you want a refund, for an event that was cancelled due to the weather and you will probably get a disappointing response. c.v. frustrated contracts.
Split that over a team of 3 and that’s a months work give or take. Now maybe they should have had something in place, to allow automation but, given they don't seem to have had, it's a lot of time involved, especially as its over and above their usual job. Other venues are not giving refunds at all, or partial refunds, which they are usually entitled to for weather, but Goodwood, out of the gate, said they would give full refunds.
The messaging and managing expectations hasn't been great though.
You go to your credit card saying you want a refund, for an event that was cancelled due to the weather and you will probably get a disappointing response. c.v. frustrated contracts.
The key bit is messaging. Like I’ve said previously a quick “update were 50% processed due to the complexities” would silence most. Ive got the same at the moment for my expenses incurred when my flight was cancelled no comms is infuriating but at least searching the internet tells me to expect a 3 month turn around just a shame they couldn't tell me that.
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