The end of free Thursday FOS tickets

The end of free Thursday FOS tickets

Author
Discussion

Mk2Jag

554 posts

167 months

Monday 16th October 2023
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ecsrobin said:
Mk2Jag said:
Watching the Duke turn up to the Revival cricket match in his £40 million 250GTO and then depriving his members of a free Thursday ticket to next years FOS has left a very bitter taste in mine and no doubt many others mouths.
It’s a replica. It was originally a 330 GT 2+2 that was converted to a 330 GTO and then later to this 250 GTO
Interesting and I wasn’t aware. I think my broader point still stands though!

Goulash Pond

283 posts

179 months

Tuesday 17th October 2023
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What an insult! During Covid loyal members were asked to continue our payments for nothing in return in order to support Goodwood through difficult times. Most of us willingly did so. We are thanked with this frankly disgusting action of removing one of the few real benefits for most.

As others have said, unless you live on the doorstep and are interested In black tie events etc, you get little in the way of tangible benefits over those provided by the Fellowship. Most of the so called 'benefits' of membership involve spending considerable amounts of money with Goodwood anyway. I agree that Thursday this year was overly busy to the point of being unpleasant. However to see that Goodwood's answer to this is to penalise their best customers and supporters is completely unacceptable. They could have chosen to reduce the number of tickets available to non members but have chosen to kick us in the teeth instead.

I have been considering downgrading to a Fellowship for a while but have kept paying each year, partly because I wanted to support the organisation. Now however I will certainly not renew my membership or join the Fellowship. Whilst I suspect Goodwood will not care and will continue their descent away from an enthusiast based operation, I am not prepared to have my loyalty as a supporter treated in such an inappropriate way.

Martin315

105 posts

10 months

Tuesday 17th October 2023
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Well, it seems from this thread that Goodwood has solved the problem of overcrowding on FoS Thursday!

No ideas for a name

2,191 posts

87 months

Tuesday 17th October 2023
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In response to my posting yesterday, I recieved a PM from Goodwood.
Because it is a PM, I won't copy it here, but I have no way of replying without exposing my contact details as my PistonHeads email isn't an anonymous one.
I do wonder if the PM was actually an attempt to elicit a reply and expose those details.
Not sure I should even say I had a PM. First Rule of Fight Club etc...

I didn't reply immediately as I wished to take the heat out of the situation.
I do need to reply to two points;

In an earlier posting I stated "GRRC Membership has really been replaced by Associates - or as Goodwood calls them Fellows - because they couldn't even get a conventional club/society heirarchy right without looking stupid."
On this point I was challenged with "I am so sorry to hear that you feel we are stupid"

I wish to point out that an organisation can look stupid by its actions without that necessarily meaning that its employees ARE stupid. It obviously wasn't meant as a personal insult. It has obviously touched a raw nerve.

Secondly, the statement "that this change has caused you to consider renewing your membership". Nowhere have I said that this change has caused me to consider (not) renewing my membership - many other things have and continue to do so, but not this issue.


I do wonder if (as I suggested before) that there is a background plan to rid the GRRC of enthusiasts and supporters - I don't know why this would be, but it certainly looks like an engineered situation. No business could do this without thinking this through.

Many on here will have been Members much longer than most of the staff have been at Goodwood. Some even in the original GSA which got the circuit off the ground again.

The GRRC has changed since we joined all those years ago.
The GRRC was sold as a limited availability club that unlocked particular benefts, and was also supposed to make supporters to the circuit belong together.
The massive apparent change in membership numbers has been a dilution of the exclusivity. It is rather like buying a limited edition print, only for the artist to scrap that limit and just keep printing.
Keeping those numbers a secret is obviously designed to try and protect the 'value' of the exclusivity - in reality it just leads to speculation and distrust.

I realise that Goodwood is a business and it has to make a profit - as it should.
The GRRC isn't really a 'club' it is just a business unit. It targets a group of people that will part with some cash for a particular service - it is just that GW has continued to take an increasing amount of cash for a reducing service.
It was marketed more like a proper club, even like a Member's Club - but it isn't structured in that way at all.

It has no real way of feeding back from the membership - I know there is an annual survey, but the questions are loaded to get the answers the organisers want. It appears that any changes are not made for the benefit of its (paying) members, but just to make more profit for the business.

As a business unit, it doesn't seem to have any care or concern as to its members. Maybe that is the correct way to view it as a business with a large number of paying Assosiate Members who will fill any churn on Membership.
The problem there is, once it becomes common knowlege that the GRRC product works in that way, then it has no value. It value is really only its perception of value, there is nothing physical.

If I had been reading these types of threads 15 years ago, when I was looking to join GRRC then it would have made me realise the product wasn't in reality what was being sold.

The information that comes from GW is often contrived and false. It portays a false history - I realise they are selling 'theatre' in some respects, but I wish they would be more honest in some respects.
I realise some information maybe commercially sensitive, but the debacle of refunds for the cancelled Saturday. They are either not able to manage the process very well - we have heard the stories of multiple spreadsheets - or maybe they got in to a situation where the insurer's didn't payout and therefore some cashflow issues. Fair enough, but keeping people updated would be enough to retain the goodwill.

I will mention again the 'Fellows' debacle. GW got the naming wrong, but is too pig headed to correct it. It destroys the illusion of professionalism of the club. We have all, I am sure, made mistakes in business and life - I certainally have - but the key is to hold your hands up and rectify it.
Anyone who is a member of a professional society will know that you generally start of as a 'Student Member', an 'Associate Member', a 'Member' and finally a 'Fellow' of that society. GW by having it the otherway up, and refusing to acknowledge that do their image no favours.
It is further evidence that they don't listen.

My points here are general, rather than being specifically triggered by the removal of the included tickets for FoS Thursday. I generally don't even go, so I am not even 'costing' them those tickets. I have been to FoS, as a paying punter and took two other people with me - one who later became a GRRC Member.
It is just a further removal of benefits.

What happened to the GSA? By this I mean the new GSA for which some of us made donations to the circuit to help through Covid (Note none of my customers made any donations to keep my business afloat during Covid - not even the Government, but that is another story). We all got a Gold badge (which was bronze in colour), but then it isn't even mentioned. All it seemed too do is dilute those efforts of the original GSA 25+ years ago. Just another cynical method to extract cash?

I used to like meeting up at GW and used the Member's enclosure - we used to meet up for breakfast etc. Though the tent/building is unchanged, the quality of food has plummeted, and the cost rocketed. I didn't bother with that 'benefit' at all this year.
I live too far away to just call in and visit the Kennels, same for Breakfast clubs, so I don't use those benefits either - I am not complaining - GW gets my cash to run them, without having to provide me with the service.

If GW wants to save some cash, they should drop the pretensious Goodwood magazine - or at least make it a paid for option. It is a false and pretensious 'Horse and Hounds' Country lifestyle maganize that I guess hardly anyone in the GRRC is interested in. It must cost a fortune.

I took a look at the GW Forum last night - even on there the overwhelming view is that this email (apparently) from the Duke is an insult.

Sarah: If you are still reading this, don't take anything as personally targeting you. Your contribution on here is very welcome. I do note however, it does always take the 'company line', but that will always happen as you are an employee of GW and it is part of your role.
One question, which I know you will not be allwed to answer, is, Is the Duke aware of the general feeling? Maybe pointing him towards this thread. Everything in this thread is actually intended to be information that is intended to help 'save' the GRRC, though I guess would be batted away as just members being 'ungrateful'.

I understand tha GW is selling the GRRC 'product' which we can take or leave, it just that some of us would like it to work, and feel part of Goodwood.

ecsrobin

17,127 posts

166 months

Tuesday 17th October 2023
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Well said.

You’re correct the surveys are very loaded and the introduction this year of only giving additional feedback by video was another attempt to cut the members off.

Ed Moses

609 posts

121 months

Tuesday 17th October 2023
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Well said - No Ideas for a name, I think you have crystallised what a number of people feel.

Ean218

1,965 posts

251 months

Tuesday 17th October 2023
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The bit that makes no sense is this:

Duke of Richmond said:
Where previously we were able to absorb complimentary member tickets into the overall attendance number, this is no longer the case.
Because in the annual accounts published at the end of September this year, ie after FOS and all the cancellation problems that came with it, they say this re turnover and profits:

GOODWOOD ESTATE COMPANY LIMITED said:
Goodwood road racing company contributed to £18.2m of the year on year increase, with growth in all areas, but particularly in Festival of speed, the Goodwood Revival and the GRRC club.
...
...
All businesses are trading well and at the time of writing this we have just concluded the Festival of Speed which has exceeded budgeted expectations. The forecast for both profit and cash for 2023 are very positive and Goodwood espects to continue to grow in all areas of the business in 2024 and beyond.
There is even more detail in the GRRC Ltd accounts, including that there are now over 13,000 "fellows" so I imagine if half the members vote with their feet the assumption is that there are more than enough suckers to take our place.

willy wombat

Original Poster:

917 posts

149 months

Tuesday 17th October 2023
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Good post, no ideas…. I agree re the GW magazine. In our house it goes straight from the wrapper to the recycling. However it may not actually cost GW anything. It’s full of advertising (OK, I do flick through it before it’s recycled) and if run probably may make GW a profit.
While there is clearly a lot of unhappiness (me included) about the Thursday tickets, only a tiny proportion of GRRC members will have bothered to post here/forum/Facebook. The question is, is this Goidwood’s “Ratner moment” or just a storm in a teacup that will blow over?

ecsrobin

17,127 posts

166 months

Tuesday 17th October 2023
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I suspect as mentioned the magazine is paid for by Chanel, Hermes, Roger Dubuis (I stopped after the 3rd full page advert of the magazine)

Unreal

3,419 posts

26 months

Tuesday 17th October 2023
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Ean218 said:
The bit that makes no sense is this:

Duke of Richmond said:
Where previously we were able to absorb complimentary member tickets into the overall attendance number, this is no longer the case.
Because in the annual accounts published at the end of September this year, ie after FOS and all the cancellation problems that came with it, they say this re turnover and profits:

GOODWOOD ESTATE COMPANY LIMITED said:
Goodwood road racing company contributed to £18.2m of the year on year increase, with growth in all areas, but particularly in Festival of speed, the Goodwood Revival and the GRRC club.
...
...
All businesses are trading well and at the time of writing this we have just concluded the Festival of Speed which has exceeded budgeted expectations. The forecast for both profit and cash for 2023 are very positive and Goodwood espects to continue to grow in all areas of the business in 2024 and beyond.
There is even more detail in the GRRC Ltd accounts, including that there are now over 13,000 "fellows" so I imagine if half the members vote with their feet the assumption is that there are more than enough suckers to take our place.
At the moment and from memory (I assume increases are imminent as renewal approaches) Fellowship is £79 and Membership from about £320 to £500+. It would be interesting to know to what extent waiting Fellows will value the 'upgrade' in the light of this latest move by Goodwood. I would not be surprised to see a 20% uplift in fees.

Given recent issues culminating in the reaction to this latest communication I would advise him to take a very close look at the quality of his management team. He can often be seen in a number of his venues, such as the Kennels. I am quite sure he will be politely made aware of the strength of feeling from members. He has always struck me as an honourable man with a genuine interest in cars and the Members so I'll be watching Goodwood's reaction to this very closely over the coming weeks.

No ideas for a name

2,191 posts

87 months

Tuesday 17th October 2023
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Ean218 said:
The bit that makes no sense is this:

Because in the annual accounts published at the end of September this year, ie after FOS and all the cancellation problems that came with it, they say this re turnover and profits:

...
All businesses are trading well and at the time of writing this we have just concluded the Festival of Speed which has exceeded budgeted expectations. The forecast for both profit and cash for 2023 are very positive and Goodwood espects to continue to grow in all areas of the business in 2024 and beyond.


There is even more detail in the GRRC Ltd accounts, including that there are now over 13,000 "fellows" so I imagine if half the members vote with their feet the assumption is that there are more than enough suckers to take our place.
Just for clarity here, the accounts recently submitted are for Y/E 2022 so won't be including te performance of this years events.


Ean218

1,965 posts

251 months

Tuesday 17th October 2023
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No ideas for a name said:
Just for clarity here, the accounts recently submitted are for Y/E 2022 so won't be including te performance of this years events.
Sorry but these accounts were published in September so they know how the MM and FOS went. They have commented that this years FOS (2023) was a roaring success and their forecasts for this year (2023) and 2024 are looking pretty strong.

Hedgedhog

1,442 posts

97 months

Tuesday 17th October 2023
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As a long standing GRRC member and OG, in as much as I attended the first Revival, here are my two cents on this and they very much reflect the post above by "cant think of a name". I don't often comment on here or the Facebook page despite a rising discomfort renewing my membership in recent years as I always truly loved the Goodwood values, venue and philosophy. The FOS ticket comms alone would not be enough for me to question my membership however the slow erosion of the value and the "Values" over recent years combined with the presumption of the FOS decision is.

The exclusivity of the GRRC has been eroded and diminished significantly over time. It no longer feels like a "members club" and more like a "fan club".

The benefits that originally meant the most to me have been diminished by the fellowship program giving the same access for a fraction of the price and the rising costs of some of those benefits. I have long thought that the GRRC only enclosures and restaurants at the MM and Revival were poor and overpriced at best with the Paddock Access and forward parking the only GRRC benefit that really matter.

I don't attend the FOS often as it is so busy but did originally take advantage of the thursday tickets. Not because they were free per se but because it was a quieter day and I appreciated that early access and "exclusivity". That has now gone.

I had stopped going to the Revival in recent years because it had become so busy preferring instead the Members Meeting however that too has lost some of its appeal due to numbers and it no longer being "Members only" meeting.

I assume that prices will go up again this year which will stick in my craw especially after the COVID year. I would have expected a discount for those member who continued to pay through Covid and whilst I appreciate the creativity around the GSA narrative it really only was a cheap badge in return for a years' subs. It felt a bit cheap to me but I respected the effort and imagination to give members something back.

The long and the short of it is that for the first time since becoming a member I will seriously be rethinking my membership this year. I could still attend all of the events at pretty much the same price by switching to the fellowship or just buying on the secondary market. Previously the thought of leaving would have been an emotional one due to my love and allegiance to Goodwood but that seems to have dimmed. Where previously I was happy to effectively subsidise the estate for a relatively minor return I'm not sure I still am.

If Goodwood are interested in feedback, as a non local member who never uses the Kennels I would appreciate a discounted membership without that access (perhaps that is the fellowship?) or I would actually be happy to pay more if in return I gained access to additional facilities/club that are of use to me. Could the club consider a collaboration/reciprocal arrangement with a London members club (RAC?) to allow access.

One final point worth repeating as I see it mentioned above. I hate pre ordained online surveys that are designed to channel feedback in the desired direction. They are designed by consultants to tick boxes and not to truly gather feedback and views. I hate them and it annoys me when i am asked to take part in the charade.

NomduJour

19,133 posts

260 months

Tuesday 17th October 2023
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Hedgedhog said:
I have long thought that the GRRC only enclosures and restaurants at the MM and Revival were poor and overpriced at best with the Paddock Access and forward parking the only GRRC benefit that really matter
Agree - it’s a lot of money for paddock access when otherwise you’re paying the same amount for the same drink in a similar tent, just behind a little picket fence.

Seems very much geared around corporate hospitality nowadays - clearly the best way to do it, if you can.

ch37

10,642 posts

222 months

Tuesday 17th October 2023
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Unreal said:
Are any Fellows posting in here and do you know if others are aware of this move yet?
Yes, and no I had no idea.

To be honest the farce with Fellows not being automatically being on the waiting list (I wasted years, my account shows membership since 2018, but I've been on the list for two months) has put me off bothering full stop. So many people on the FB page have been caught out by this. MM tickets are the other main reason for Fellowship and there are always plentiful tickets on the resale market as the event draws near.

I've been going to FoS for 20 years and whilst people will shout about the attendance cap not changing for quite a few of those, it was clearly uncomfortably busy this year. Whether that's the erosion of public viewing over the years or something else, I don't know. But admitting it's too crowded and not reducing the cap (even if that requires a ticket cost increase) is a PR disaster. It'll still sell out so ultimately the problem isn't being fixed.

Edited by ch37 on Tuesday 17th October 12:25


Edited by ch37 on Tuesday 17th October 12:40

FIREBIRDC9

736 posts

138 months

Tuesday 17th October 2023
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Feels like a lot of smoke and mirrors but essentially i feel it all boils down to a meeting with the subject of. "How can we make more money"

Masking it as reducing overcrowding is absolute rubbish.

I've been going to FOS and Revival for over 10 years , only 3 of those have been GRRC. Need to see this years renewal prices.

Honestly doesn't feel worth the money anymore. FOS and Kinrara used to make it worth it. It gave some of the little guys like me a chance to experience Kinrara!

Now the only real benefit feels like Seats and Lockers , plus fancy loo's at Revival. Not worth £400 in all honestly.

As Family members we have just lost a £200 benefit.

Safe to say the membership price won't come down by £200!

Edited by FIREBIRDC9 on Tuesday 17th October 13:07

Mk2Jag

554 posts

167 months

Tuesday 17th October 2023
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ch37 said:
Unreal said:
Are any Fellows posting in here and do you know if others are aware of this move yet?
Yes, and no I had no idea.

To be honest the farce with Fellows not being automatically being on the waiting list (I wasted years, my account shows membership since 2018, but I've been on the list for two months) has put me off bothering full stop. So many people on the FB page have been caught out by this. MM tickets are the other main reason for Fellowship and there are always plentiful tickets on the resale market as the event draws near.

I've been going to FoS for 20 years and whilst people will shout about the attendance cap not changing for quite a few of those, it was clearly uncomfortably busy this year. Whether that's the erosion of public viewing over the years or something else, I don't know. But admitting it's too crowded and not reducing the cap (even if that requires a ticket cost increase) is a PR disaster. It'll still sell out so ultimately the problem isn't being fixed.

Edited by ch37 on Tuesday 17th October 12:25


Edited by ch37 on Tuesday 17th October 12:40
Your last two sentences hit the nail on the head for me. If you’re stating it’s too busy then you reduce numbers- you don’t continue to run it at the same level number wise but just charge more for the privilege of being at an overcrowded event!

No ideas for a name

2,191 posts

87 months

Tuesday 17th October 2023
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Just taken another look at the GRRC forum... really not going well over there.

I don't/won't do anything with Facebook, does anyone know what the general feeling is on that platform in either the GRRC Members or Associates 'pages'?

I suspect there is a heirarchy of numbers in that GRRC forum has few active participants, then larger numbers on PistonHeads, probably larger numbers still, on Facebook.

Hedgedhog

1,442 posts

97 months

Tuesday 17th October 2023
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Similar if not identical posts and views on FB from what I can see.

Hereward

4,188 posts

231 months

Tuesday 17th October 2023
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Hedgedhog said:
...One final point worth repeating as I see it mentioned above. I hate pre ordained online surveys that are designed to channel feedback in the desired direction. They are designed by consultants to tick boxes and not to truly gather feedback and views. I hate them and it annoys me when i am asked to take part in the charade.
Ha, this made me chuckle, I had forgotten about it until you reminded me. The structure and wording of that survey was utterly dire.