£300 bike, this worth a punt?

[Nicko_12345]

Reply:

Dear Mr ******

Thank you for your email.

I am sorry to note your comments regarding the service received in our Stoke on Trent Store. I would like to assure you that Halfords prides itself on offering a range of high quality products and services and any concerns expressed by our customers are treated very seriously.

I have logged your concern onto a central database and the information regarding your experience has been made available for the Area Managers to read. As our Store Manager is one hundred per cent responsible for the service in their Store, I have also made the information available for them to view. This method is proven to be very successful in highlighting any shortfalls to the Line Managers responsible. They are then able to take any action they feel necessary with the individuals concerned.

I understand your reluctance to return to the Store for the cycles six week check. You can return the cycle to any of our Halfords Stores for this check as long as you have your proof of purchase. The next nearest Store to your address is at Unit 6, Springfields Retail Park, Newcastle under Lyme 01782 712803.

I appreciate you taking the time to highlight this problem and I hope it hasn't deterred you from shopping with us again. It is only through feedback from our customers that we are able to identify areas where we are falling short of our customers’ expectations and can redress them.

Please accept my apologies for any inconvenience caused.

Kind Regards

• ***************

Customer Services Advisor

Edited by Nicko_12345 on Wednesday 11th April 20:50

[Nicko_12345]

Gooby said:

Have you got your money back yet?

No, I like the bike, it just wont be going near halfords again.

[Nicko_12345]

hora said:

THAT was £500? You are kidding me?!!

I think you could weigh it in for that, considering how heavy it was!