2022/23 Honda civic steering problems
Discussion
I have a 23 plate Honda Civic Type R...
Honda and the dealership are refusing to accept "any" liability to this issue and will not fix / remedy the issue... I've been into the dealership / had reports ran / they battery tested it / reset the sensors - handed it back and said that's all we can do... and no confirmation that it is fixed as they do not know themselves.
The vehicle has been not driven since...
Are you at all happy to share details as they are currently closing rank and this is a huge issue (in the US) and now in UK models as later release dates... so we've all got vehicles which are potentially dangerous and Honda will not do anything about this.....?
Very frustrated and annoyed
Honda and the dealership are refusing to accept "any" liability to this issue and will not fix / remedy the issue... I've been into the dealership / had reports ran / they battery tested it / reset the sensors - handed it back and said that's all we can do... and no confirmation that it is fixed as they do not know themselves.
The vehicle has been not driven since...
Are you at all happy to share details as they are currently closing rank and this is a huge issue (in the US) and now in UK models as later release dates... so we've all got vehicles which are potentially dangerous and Honda will not do anything about this.....?
Very frustrated and annoyed
Very disappointing to read. I have owned Honda for years and the quality has been of a high standard
Honda UK are NOT what they were. Have heard it first hand from those that work in dealerships etc is that the days of enjoying a great reputation and chasing high owner satisfaction in surveys are now OVER. That business model is no longer being used and it appears they are just turning into a run-of-the-mill offering
Had my own issues with HUK recently (thankfully nothing mechanical) just washing their hands of an issue and I was just very fortunate that i had good support from dealership staff and those working in the franchises else i was in limbo to.
Shocking to see the brand being tainted by those in HUK. To be fair they have been disgraceful for years but now they are an absolute JOKE!
Honda UK are NOT what they were. Have heard it first hand from those that work in dealerships etc is that the days of enjoying a great reputation and chasing high owner satisfaction in surveys are now OVER. That business model is no longer being used and it appears they are just turning into a run-of-the-mill offering
Had my own issues with HUK recently (thankfully nothing mechanical) just washing their hands of an issue and I was just very fortunate that i had good support from dealership staff and those working in the franchises else i was in limbo to.
Shocking to see the brand being tainted by those in HUK. To be fair they have been disgraceful for years but now they are an absolute JOKE!
Plenty of US Reports; NHTSA Investigation too?
There's an interesting post on here re. the issue potentially being shared with other manufacturers using the same OEM For steering components (Hitachi Astemo):
https://www.civic11forum.com/threads/steering.1894...
Another particularly interesting post there by AD88, Post Number 479:
Hi, Got this from the Mazda Forum. Seems likely its a fix for the Honda components as well.
The cause is that the lash adjuster spring is too strong, causing the worm to contact the worm wheel too tightly, which causes the oil film to break. As a permanent measure, replace it with one with a weaker spring rate.
The vehicles that often drive at high speeds and do not require much steering operation are more likely to experience this problem, while vehicles that require a lot of steering operation and are often driven around town seem to be less likely to experience this problem.
As an emergency measure, the problem can be alleviated by repeatedly fully locking the steering wheel left and right several times, but it is more effective to lift the vehicle up and fully lock it at high speed.
The replacement parts are now being prepared, so you will have to wait for a while until they are ready.
The EPS replacement is not a permanent solution, and the lash adjuster will also need to be adjusted for vehicles with the EPS replacement.
There's an interesting post on here re. the issue potentially being shared with other manufacturers using the same OEM For steering components (Hitachi Astemo):
https://www.civic11forum.com/threads/steering.1894...
Another particularly interesting post there by AD88, Post Number 479:
AD88 on Civic11 said:
Hi, Got this from the Mazda Forum. Seems likely its a fix for the Honda components as well.
The cause is that the lash adjuster spring is too strong, causing the worm to contact the worm wheel too tightly, which causes the oil film to break. As a permanent measure, replace it with one with a weaker spring rate.
The vehicles that often drive at high speeds and do not require much steering operation are more likely to experience this problem, while vehicles that require a lot of steering operation and are often driven around town seem to be less likely to experience this problem.
As an emergency measure, the problem can be alleviated by repeatedly fully locking the steering wheel left and right several times, but it is more effective to lift the vehicle up and fully lock it at high speed.
The replacement parts are now being prepared, so you will have to wait for a while until they are ready.
The EPS replacement is not a permanent solution, and the lash adjuster will also need to be adjusted for vehicles with the EPS replacement.
That Mazda problem is not the same. For one thing the Mazda problem one in which once the problem starts it remains. The Honda problem is intermittent. I believe that Honda is just ducking the whole issue. If you take a look at how they took no action on the 1.5 turbo engines letting fuel get into the oil on start up you will soon see that they don't give a dam for their customers. I do believe that part of the problem is that the whole car industry now thinks so short term. With the rise of the PCP nonsense, they now have a customer base that only thinks in terms of three to four years. So what is the point in making cars that cost more to manufacture, so last longer. When they can pack their new cars with high tech rubbish with showroom looks, but with so many quality corners cut to keep costs low and profits high. I know that the BMW 5 series I purchased in 2021 was so full of high spec technology that it did turn my head. But after a few months of ownership and driving, you start to see that the quality is just skin deep. And it broke down so many times, I had to hand the car back. This was my reason for going Honda, my first and last one.
JAMSXR said:
I’ve not experienced it again, but no doubt it will happen again. My dealer and Honda have been useless.
I visited my dealer (Trident Honda Chertsey) who advised me to escalate the situation with Honda directly, I then called the Honda support number and was advised my dealer should escalate with Honda. Subsequently I’ve been back in touch with my dealer, they have stated that the aftersales manager needs to experience the problem first hand before they can escalate it with Honda. This is despite 3 cars from the dealership experiencing a similar problem - one of those cars belongs to the salesman who provided my Type R, he confirmed experiencing the same symptoms in his own Civic.
Considering the problem is intermittent, the fact my dealer is not willing to take the matter further until a specific individual experiences the problem seems like sure way to delay or avoid the problem entirely.
Please raise a case via their contact form or email info.uk@honda-eu.com. I’m also in touch with the motoring ombudsman, but that will take ages. I have no doubt this will get sorted but Honda are clearly dragging their heals to avoid dealing with it. Awful service.
I've done exactly the same... have a Type R and Honda are fully closing rank - stating they know nothing about it and there are quote "0 reports" in the UK that Honda UK are aware of. I have a case no. as do you also - they are blatantly making false statements... this is not acceptable I visited my dealer (Trident Honda Chertsey) who advised me to escalate the situation with Honda directly, I then called the Honda support number and was advised my dealer should escalate with Honda. Subsequently I’ve been back in touch with my dealer, they have stated that the aftersales manager needs to experience the problem first hand before they can escalate it with Honda. This is despite 3 cars from the dealership experiencing a similar problem - one of those cars belongs to the salesman who provided my Type R, he confirmed experiencing the same symptoms in his own Civic.
Considering the problem is intermittent, the fact my dealer is not willing to take the matter further until a specific individual experiences the problem seems like sure way to delay or avoid the problem entirely.
Please raise a case via their contact form or email info.uk@honda-eu.com. I’m also in touch with the motoring ombudsman, but that will take ages. I have no doubt this will get sorted but Honda are clearly dragging their heals to avoid dealing with it. Awful service.
Edited by JAMSXR on Saturday 6th January 14:37
Frenchballdog said:
Hi, well this is a tale how Honda cars, one of the largest manufacturers of cars deals with its customers. I purchased a new Honda civic hybrid in 2022, this was based on the understanding that Honda was a well known brand and made safe reliable cars. Well that view ended a few weeks ago. Driving along the m5 motorway at around 70/75 mph I found that the steering was hard to move from the 12 0 clock position, then it would go light making me over adjust the steering. This went on all the way along the motorway until I was able to turn off. It was not a very nice feeling at all. On the return journey, to start with the steering was ok, then it started playing up again. The car now as 13000 miles on it. So on my return home, I contacted both my local Honda dealer, who right off the bet, blamed me for driving on the motorway. Honda U.K., said that there was no recall, and they know nothing about steering problems. However a little investigation turned up that Honda do know about steering problems on their civics and in fact there are a number of legal actions being taken out against them in America. In fact so bad is the problem that two people have all ready been killed due to steering failure in these model year civics.
Honda U.K., knowing selling cars that have a major problem with the cars steering. Yet they are doing nothing about it. Owners of these cars now have a car that is basically unsafe at motorway speeds. So much for Honda caring about its customers, or indeed the safety of road users in general. What a nightmare of a company.
Would you be happy to share more details with me? I'm looking to escalate with Honda as they are doing exactly as you have said... deny and sit back and do nothing. Honda U.K., knowing selling cars that have a major problem with the cars steering. Yet they are doing nothing about it. Owners of these cars now have a car that is basically unsafe at motorway speeds. So much for Honda caring about its customers, or indeed the safety of road users in general. What a nightmare of a company.
I done not know what more I can add.after both Honda uk and my local dealer did nothing and the problem was I think getting worse I sold the car. It's now for sale at a Honda dealer. Until Honda uk send out a recall on this issue then you are on your own. And I have been told that new steering parts come in at around £4000 fitted. And they will just go wrong again later.
Jonosteel said:
I've done exactly the same... have a Type R and Honda are fully closing rank - stating they know nothing about it and there are quote "0 reports" in the UK that Honda UK are aware of. I have a case no. as do you also - they are blatantly making false statements... this is not acceptable
I’ve received an email stating that my issue has been forward to their escalations team and given a reference number. This week I’ve sold my Type R, totally lost confidence in the car and brand. If you’re going to charge 50k for a performance car you need to back it up with service. I’ve taken to posting this link on all their Facebook adverts.
https://www.thedrive.com/news/new-honda-civics-cr-...
I also took to emailing a few motoring publications but heard nothing back.
Edited by JAMSXR on Friday 19th January 13:45
JAMSXR said:
I’ve received an email stating that my issue has been forward to their escalations team and given a reference number.
This week I’ve sold my Type R, totally lost confidence in the car and brand. If you’re going to charge 50k for a performance car you need to back it up with service. I’ve taken to posting this link on all their Facebook adverts.
I also took to emailing a few motoring publications but heard nothing back.
Can you share your CC / CRM no. from Honda? Totally bummed you've had to sell up... Hope you've not lost out too much!!! This week I’ve sold my Type R, totally lost confidence in the car and brand. If you’re going to charge 50k for a performance car you need to back it up with service. I’ve taken to posting this link on all their Facebook adverts.
I also took to emailing a few motoring publications but heard nothing back.
Edited by JAMSXR on Friday 19th January 13:45
Frenchballdog said:
I done not know what more I can add.after both Honda uk and my local dealer did nothing and the problem was I think getting worse I sold the car. It's now for sale at a Honda dealer. Until Honda uk send out a recall on this issue then you are on your own. And I have been told that new steering parts come in at around £4000 fitted. And they will just go wrong again later.
Can you share any CC / CRM details which came from Honda UK or are willing to share the Honda paperwork?... Can't believe they've done that and you've had to sell it... hope you've not lost out too much!!! :OI have a civic hybrid 2022 model and i am experiencing problems with the steering.
When on the motorway with lane guidance on it used to follow the lines seamlessly now when it corrects it has to put more effort in to move the steering wheel rusulting in over correction and going outside the boundarys.
It still has a problem with lane guidance off. I have got it booked into the garage on Monday.
When it was in for its first service Oct 2023 the steering problem was mentioned but nothing became of it and it was not noted down.
I have complained to Honda 2 days ago but have not had a reply.
Will keep everyone up to date on the issue.
When on the motorway with lane guidance on it used to follow the lines seamlessly now when it corrects it has to put more effort in to move the steering wheel rusulting in over correction and going outside the boundarys.
It still has a problem with lane guidance off. I have got it booked into the garage on Monday.
When it was in for its first service Oct 2023 the steering problem was mentioned but nothing became of it and it was not noted down.
I have complained to Honda 2 days ago but have not had a reply.
Will keep everyone up to date on the issue.
In all cases lane assist is off. This is a very well known problem with the Honda civic hybrid. It's been going on forums in America and Canada for over two years now, as they get the new models before the uk. If it was as easy as turning the lane assist off, don't you think people would of done that.
Jimmy Rich said:
You sure your not just fighting the lane assist system ? Try turning it off see if stops the problems! And if it does you might want to not make lane changes without indicating whilst it's turned on and drive in your lane correctly
100% nothing to do with the lane assist. It’s a fundamental issue with the steering rack. Honda North America have acknowledged the issue but Honda Europe are burying their heads in the ground. “The steering gear contains a unit that includes a worm gear and a worm wheel. Honda stated this condition of momentary increase in steering effort occurs due to two factors within this unit. During manufacturing, the worm wheel goes through annealing and component conditioning processes. These processes caused internal stress and strain within the worm wheel. This strain was slowly released over the first few months of the vehicle life. Over time, the released strain caused the deformation of the teeth on the worm wheel, causing the worm gear to catch on the worm wheel. This results in the consumer’s momentary increased in steering effort. Also, the manufacturing process did not guarantee consistent grease application and therefore, some vehicles within the scope received too little grease which contributes to the momentary increase in steering effort.“
I've had no problem with my type r civic late 2023 actually got it in 2024 with 5 miles on it. Done 1000 miles now and not experienced any issues with steering unless lane assist on and I don't indicate while changing lane or have to cross onto other side of road to overtake or go around parked vehicle. Which can be bit annoying and more likely to cause an accident than if I had it turned off...love the car overall though it's great motor better than previous model I also had ..I prefer my Hyundai N30 to previous civic type r. But new one is better than both!!
Jimmy Rich said:
I've had no problem with my type r civic late 2023 actually got it in 2024 with 5 miles on it. Done 1000 miles now and not experienced any issues with steering unless lane assist on and I don't indicate while changing lane or have to cross onto other side of road to overtake or go around parked vehicle. Which can be bit annoying and more likely to cause an accident than if I had it turned off...love the car overall though it's great motor better than previous model I also had ..I prefer my Hyundai N30 to previous civic type r. But new one is better than both!!
I did 7k miles in my FL5 (now sold), and it only became an issue over the last 500 miles or so. It was a very intermittent issue and I suspect/hope most cars are not effected. 1000 miles is not time enough for the problem to show. My steering started to show the issue after 13250 miles, and then only at speed. A lot of civics are effected. In America, Honda are helping drivers now. In the uk nothing. I sold the civic back to a Honda dealer, as no one else wanted or even made an offer on the car. We buy any car offer was less then a third of the current value. I see now that the Honda dealer as the car up for sale at £2000 more then I paid for it when it only had 300 miles on the clock. I feel very sorry for who ever buys the car.
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