"Shop-Floor" Mentality

Author
Discussion

timster

363 posts

161 months

Sunday 4th September 2011
quotequote all
Went through three lots of redundancies in my workplace 2008-late 2009(kept my job thankfully).We decided to take a pay cut(for a few months of 10% accross the board) and not have any wage increase for two years.When things started picking up again last year the company gave each of us a three hundred pound bonus as a thank you for going the "extra mile".Shop floor staff is about 140

Johnnytheboy

24,498 posts

187 months

Monday 5th September 2011
quotequote all
fesuvious said:
I've spoken to a number of business owners in b'ham who, for any relatively low paid position will automatically throw in the bin any CV's from ex Rover workers.

Sad, but true
There's a company Mrstheboy once worked for who won't take any candidates from the nearby Westland factory, I suspect for the same reasons.

Deva Link

26,934 posts

246 months

Monday 5th September 2011
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Johnnytheboy said:
fesuvious said:
I've spoken to a number of business owners in b'ham who, for any relatively low paid position will automatically throw in the bin any CV's from ex Rover workers.

Sad, but true
There's a company Mrstheboy once worked for who won't take any candidates from the nearby Westland factory, I suspect for the same reasons.
To be fair, I've gone to smaller companies with every job I've taken (started with Ford Motor Co) and it can be daunting when you find there aren't legions of backroom staff to support you, sort out your pay issues and holiday forms, make you tea etc.

It's better for a certain kind of employee who just wants to get things done and will happily go straight to the MD/owner, but many lower level workers aren't used to speaking up and become introverted and resentful, especially if the MD/owner doesn't make themselves easily available.

mph1977

12,467 posts

169 months

Tuesday 6th September 2011
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944fan said:
I recently heard someone at work refer to a colleage as having a "shop-floor" mentality.

I am being thick here, but WTF does that mean?
can't see beyond short term targets
cannot see themselves and their role as a part of the wider organisation
subscribes to 'us and them'

also where there is a difference between Hourly paid and (salaried)'Staff' in terms of roles and responsibilities, the attitudes of the individual are more aligned with the hourly paid than with the salaried staff.

mph1977

12,467 posts

169 months

Tuesday 6th September 2011
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ApexJimi said:
I agree Don, but equally, to play devil's advocate - there isn't always scope for promotion.
and even when there is there is often a glass ceiling ...

a large food processing firm I am aware of used to be proud to boast of their policy of 'promoting from within' ... and up to a point yes they did

they rarely advertised externally for Machine operators, Work based trainers, OC/QA assistants and team leader roles ... but very few ofthe 'staff' Managers came from the shop floor and the only real route between the workers and management was on the engineering side where some ofthe 'factory engineers' and some of the Project Engineers had come from the tools rather than from outside ...

rog007

5,761 posts

225 months

Tuesday 6th September 2011
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mph1977 said:
ApexJimi said:
I agree Don, but equally, to play devil's advocate - there isn't always scope for promotion.
and even when there is there is often a glass ceiling ...

a large food processing firm I am aware of used to be proud to boast of their policy of 'promoting from within' ... and up to a point yes they did

they rarely advertised externally for Machine operators, Work based trainers, OC/QA assistants and team leader roles ... but very few ofthe 'staff' Managers came from the shop floor and the only real route between the workers and management was on the engineering side where some ofthe 'factory engineers' and some of the Project Engineers had come from the tools rather than from outside ...
Very interesting point there. Research however suggests that if your company is doing well, it's leaders are best found from within. If it's struggling, recruit externally.

don4l

10,058 posts

177 months

Tuesday 6th September 2011
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mph1977 said:
ApexJimi said:
I agree Don, but equally, to play devil's advocate - there isn't always scope for promotion.
and even when there is there is often a glass ceiling ...

...
Fair comment. If you hit a glass ceiling, then you do have the option of moving on.

Don
--

marksx

5,052 posts

191 months

Tuesday 6th September 2011
quotequote all
Our site and to a certain extent our other sites, has a definite 'us and them' mentality.

Unite doesn't help matters. At the slightest hint of giving more work out to the shop floor, the 'get the union in' calls start being bandied about.

An informal knees up was organised by one of the salesmen last christmas. It ended up as just office staff, as most of the shop floor stated, 'I'm not going out wi them c*nts'

These aren't minimum wage employess either, they are on 23-24k.

Deva Link

26,934 posts

246 months

Tuesday 6th September 2011
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marksx said:
An informal knees up was organised by one of the salesmen last christmas. It ended up as just office staff, as most of the shop floor stated, 'I'm not going out wi them c*nts'
Probably a good thing - I reckon every "all hands" Christmas Party I've been to has ended up in a massive fight.

singlecoil

33,777 posts

247 months

Tuesday 6th September 2011
quotequote all
Lots of examples so far of the 'them and us' attitutde and the shopfloor mentality, with perhaps the majority feeling that the shopfloor workers are to blame for it?

I think it would be more valuable to delve into the reasons for these attitudes, and perhaps to suggest what can be done to eradicate them.




I think that part of the problem is that people who work machines etc aren't necessarily very imaginative or particularly well educated, and that the way they think tends to be narrower and less open to change, whereas the 'office staff' for want of a better expression can give the impression in many subtle or more obvious ways of being at least 'different' and maybe 'better' than the manual workers.

I understand that many Japanese industries have done a lot to break down the barriers by having uniforms for all the staff, and that everybody uses the same canteens and other facilities. I'm not sure it would do the trick here but it might be a step in the right direction?

Johnnytheboy

24,498 posts

187 months

Tuesday 6th September 2011
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Deva Link said:
marksx said:
An informal knees up was organised by one of the salesmen last christmas. It ended up as just office staff, as most of the shop floor stated, 'I'm not going out wi them c*nts'
Probably a good thing - I reckon every "all hands" Christmas Party I've been to has ended up in a massive fight.
I hope that's not a case of the observer affecting the results?

laugh

ffc

614 posts

160 months

Tuesday 6th September 2011
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singlecoil said:
I understand that many Japanese industries have done a lot to break down the barriers by having uniforms for all the staff, and that everybody uses the same canteens and other facilities. I'm not sure it would do the trick here but it might be a step in the right direction?
Surely we don't still have companies with "managers restaurants" separate from the staff canteen.

Ultuous

2,248 posts

192 months

Tuesday 6th September 2011
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ffc said:
singlecoil said:
I understand that many Japanese industries have done a lot to break down the barriers by having uniforms for all the staff, and that everybody uses the same canteens and other facilities. I'm not sure it would do the trick here but it might be a step in the right direction?
Surely we don't still have companies with "managers restaurants" separate from the staff canteen.
Maybe not exactly, but it is quite common (I'm in manufacturing myself) to have separate canteens placed as such for geographic reasons that can assist in creating a divide - especially when the food tends to be 'better' (or perceived as better) in the canteen located nearer the office staff...

As for Singlecoil's point, it's pretty accurate in my experience - another thing with the Japs is that they tend to fully involve the shop floor in design of their own jobs, helping to make them as efficient, ergonomic and repeatable (from a quality perspective) as possible...

Traditionally in western industry (the gap has certainly closed considerably) you'd have an industrial engineer (assuming we're talking manufacturing) design the process, with the shop floor simply expected to follow those instructions - again creating more of the 'us and them' mentality!

HereBeMonsters

14,180 posts

183 months

Tuesday 6th September 2011
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ffc said:
singlecoil said:
I understand that many Japanese industries have done a lot to break down the barriers by having uniforms for all the staff, and that everybody uses the same canteens and other facilities. I'm not sure it would do the trick here but it might be a step in the right direction?
Surely we don't still have companies with "managers restaurants" separate from the staff canteen.
No, but at my last place, they timed the breaks so the shop floor staff couldn't take lunch at the same time as the office workers.

mph1977

12,467 posts

169 months

Tuesday 6th September 2011
quotequote all
HereBeMonsters said:
No, but at my last place, they timed the breaks so the shop floor staff couldn't take lunch at the same time as the office workers.
which is a pragmatic solution to limited break space / kitchen capacity if this is the case ...

HereBeMonsters

14,180 posts

183 months

Tuesday 6th September 2011
quotequote all
mph1977 said:
HereBeMonsters said:
No, but at my last place, they timed the breaks so the shop floor staff couldn't take lunch at the same time as the office workers.
which is a pragmatic solution to limited break space / kitchen capacity if this is the case ...
That would be the obvious (and of course, correct) conclusion. You try telling that to the shop floor workers though. Everything's a bloody conspiracy.

singlecoil

33,777 posts

247 months

Wednesday 7th September 2011
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mph1977 said:
HereBeMonsters said:
No, but at my last place, they timed the breaks so the shop floor staff couldn't take lunch at the same time as the office workers.
which is a pragmatic solution to limited break space / kitchen capacity if this is the case ...
But not as pragmatic as half the shop floor and half the office workers going to the first sitting, and the other halves the second, which also leaves their respective sections manned...

Munter

31,319 posts

242 months

Wednesday 7th September 2011
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anonymous said:
[redacted]
How about because he still needed the same number of man hours, but wasn't getting the same prices for the product. It's either pay cuts and same hours or fail to deliver and close the company.

Johnnytheboy

24,498 posts

187 months

Wednesday 7th September 2011
quotequote all
anonymous said:
[redacted]
No, never. My employer is a family firm that treats their staff very well.

Departmental bonus scheme (pays out if we exceed a certain profit)
AND Company wide bonus scheme (pays out if company exceeds a certain profit)
Extra day's holiday a year from 5-10 years service
You get your birthday off if it falls on a working day, FFS
If the contracts you're working on aren't affected you can choose your own working hours

And yet still some of my staff are whingers.

One of them had a paddy yesterday because his van was being MOT'd and he wanted someone to ring up and see if it was ready. When asked if he could ring them himself because the admin person he'd asked was just heading out of the room he said it 'wasn't his job'.

I sometimes suspect that they get like this from being treated too well, not too badly.


singlecoil

33,777 posts

247 months

Wednesday 7th September 2011
quotequote all
Johnnytheboy said:
I sometimes suspect that they get like this from being treated too well, not too badly.
The exception that proves the rule?