Rolex smashed glass
Discussion
They called my wife today and said it needed new hands, face, glass and internal damage repaired. She dropped it from waist height onto a tiled floor. It did actually stop ticking but I was just expecting a glass and a service. I think a claim on the house insurance will be forthcoming.
Hi sorry to hear about your wife watch.
Before proceeding check with the AD whether all these items need to be replaced. A dial only needs to be replaced if bent - a scratch does not render it useless, hands don't need to be replaced unless bent.
Normally Rolex "recommend" items are replaced, but are happy to still service the watch even if the parts are not replaced.
I have a number of vintage Rolex's and often have to tell them NOT to change dials, hands, straps, etc.
Before proceeding check with the AD whether all these items need to be replaced. A dial only needs to be replaced if bent - a scratch does not render it useless, hands don't need to be replaced unless bent.
Normally Rolex "recommend" items are replaced, but are happy to still service the watch even if the parts are not replaced.
I have a number of vintage Rolex's and often have to tell them NOT to change dials, hands, straps, etc.
I got the watch back yesterday and the breakdown is as follows:
Full Service: £416.67
Dial including hands: £1680.77
Glass: £113.51
Crown: £35.14
Total:£2246.09
VAT:£449.21
Invoice total: £2695.30
The majority of the cost is the dial which has diamonds in. On the invoice it says "Old dial returned herewith" and it wasn't so I said I wanted it. I would like to see it for the damage and also because it has some inherent value because of the diamonds. The AD tried to call Rolex and of course had no answer while I was there, so they said they would call me back when they got through. They didn't. This is going to be a pain...
Full Service: £416.67
Dial including hands: £1680.77
Glass: £113.51
Crown: £35.14
Total:£2246.09
VAT:£449.21
Invoice total: £2695.30
The majority of the cost is the dial which has diamonds in. On the invoice it says "Old dial returned herewith" and it wasn't so I said I wanted it. I would like to see it for the damage and also because it has some inherent value because of the diamonds. The AD tried to call Rolex and of course had no answer while I was there, so they said they would call me back when they got through. They didn't. This is going to be a pain...
This Explorer was less than a year old when dropped from a bed side table unto a concrete floor while on holiday... by my brother. Needed full RSC service, new hands, dial and crystal... came to £950. Though it did come back looking new with 2 year warranty. Fortunately it was insured,,
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