Rolex warranty cards

Rolex warranty cards

Author
Discussion

Fckitdriveon

1,042 posts

91 months

Thursday 12th December 2019
quotequote all

It’s because Rolex has been threatened with court action......so it’s a company wide decision now to release the cards.


PistonGuy66

Original Poster:

769 posts

54 months

Friday 13th December 2019
quotequote all
Fckitdriveon said:
It’s because Rolex has been threatened with court action......so it’s a company wide decision now to release the cards.
With the greatest respect i dont believe that,im not calling you a liar, but holding onto the cert cards was brought in by Wos group and not Rolex, plus i cant see Wos group lawyers not having a water tight contract of sale or whatever its called? But to be fair i have heard about that court thing? I would like to see any info on that?

Fckitdriveon

1,042 posts

91 months

Friday 13th December 2019
quotequote all
PistonGuy66 said:
Fckitdriveon said:
It’s because Rolex has been threatened with court action......so it’s a company wide decision now to release the cards.
With the greatest respect i dont believe that,im not calling you a liar, but holding onto the cert cards was brought in by Wos group and not Rolex, plus i cant see Wos group lawyers not having a water tight contract of sale or whatever its called? But to be fair i have heard about that court thing? I would like to see any info on that?
I’ve had it confirmed from 2 separate WOS ADs that this is no longer a policy, any cards held by them can be collected. It wasn’t just policy of WOS it was also policy of Rolex shops, that has also ceased and been confirmed to me this morning.

I believe that it was brought about by a smaller retailer being sued and lost.

The what’s and why’s aren’t really important tbh. It was designed to halt flippers and it was a crap tactic to start with.

harleywilma

520 posts

244 months

Friday 13th December 2019
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Yes everyone its true, anyone who recently purchased a Rolex will now be able to collect their warranty cards, rang my local WOS dealer
this morning who confirmed and have been invited to pick it up..

AJB88

12,466 posts

172 months

Friday 13th December 2019
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All of these threads always boil down to a mate of mine who is senior...

PistonGuy66

Original Poster:

769 posts

54 months

Friday 13th December 2019
quotequote all
Fckitdriveon said:
PistonGuy66 said:
Fckitdriveon said:
It’s because Rolex has been threatened with court action......so it’s a company wide decision now to release the cards.
With the greatest respect i dont believe that,im not calling you a liar, but holding onto the cert cards was brought in by Wos group and not Rolex, plus i cant see Wos group lawyers not having a water tight contract of sale or whatever its called? But to be fair i have heard about that court thing? I would like to see any info on that?
I’ve had it confirmed from 2 separate WOS ADs that this is no longer a policy, any cards held by them can be collected. It wasn’t just policy of WOS it was also policy of Rolex shops, that has also ceased and been confirmed to me this morning.

I believe that it was brought about by a smaller retailer being sued and lost.

The what’s and why’s aren’t really important tbh. It was designed to halt flippers and it was a crap tactic to start with.
I think it was brought in by Wos group. Harrods never stopped giving out cards. As i said it wasnt a Rolex directive. And i agree with you there,i thought it was a crap idea.

PistonGuy66

Original Poster:

769 posts

54 months

Friday 13th December 2019
quotequote all
AJB88 said:
All of these threads always boil down to a mate of mine who is senior...
So are you saying that AD’s are still holding onto cards??

MPC09

158 posts

139 months

Friday 13th December 2019
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Interesting; my most recent experience was an AD now holding onto a Tudor card for 12-months and Rolex SS cards for 24-months (this was back in October).

PistonGuy66

Original Poster:

769 posts

54 months

Friday 13th December 2019
quotequote all
MPC09 said:
Interesting; my most recent experience was an AD now holding onto a Tudor card for 12-months and Rolex SS cards for 24-months (this was back in October).
If it was part of the Wos group you will get the card. If it was an indy AD thats down to them , but i should think they will follow suit. This was only brought in this week, so even if you bought a watch last sunday the AD would still have kept the card.

rog007

5,761 posts

225 months

Saturday 14th December 2019
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Collecting a bunch of cards next weekend from my AD, so will ask what current ‘policy’ is.

PistonGuy66

Original Poster:

769 posts

54 months

Saturday 14th December 2019
quotequote all
rog007 said:
Collecting a bunch of cards next weekend from my AD, so will ask what current ‘policy’ is.
Did no one read my OP?? I didnt make it up!! Lol

JEA1K

2,506 posts

224 months

Monday 16th December 2019
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PistonGuy66 said:
Thats because it was bought from Frazer Hart and not one if the WOS group.
Frazer Hart (York) are also holding onto cards .... mate had his kept from his Daytona and more recently his 43mm SD.

I also ordered a 43mm SD and they said that they would retain the warranty card for 12 months.

PistonGuy66

Original Poster:

769 posts

54 months

Monday 16th December 2019
quotequote all
JEA1K said:
PistonGuy66 said:
Thats because it was bought from Frazer Hart and not one if the WOS group.
Frazer Hart (York) are also holding onto cards .... mate had his kept from his Daytona and more recently his 43mm SD.

I also ordered a 43mm SD and they said that they would retain the warranty card for 12 months.
As i said before this was brought in by Wos group and NOT rolex. So if Frazer Hart are still keeping the cards thats there call. Not all AD’s were keeping cert cards I belive Harrods were one? And i bet Frazer Hart will soon change its policy??

LaurasOtherHalf

21,429 posts

197 months

Monday 16th December 2019
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PistonGuy66 said:
As i said before this was brought in by Wos group and NOT rolex.

PistonGuy66

Original Poster:

769 posts

54 months

Tuesday 17th December 2019
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That letter says that Rolex do not dictate to AD’s it does not say its a direct order? If that was the case why were Harrods still giving cards?

I put the OP to let people know that Wos group are now scrapping the card holding.

LaurasOtherHalf

21,429 posts

197 months

Tuesday 17th December 2019
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All I know is I'm getting mine back now, no keeping back cards and releasing all others.

Andy OH

1,906 posts

251 months

Tuesday 17th December 2019
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Just spoke with Mappin & Webb Cambridge where I bought my stainless steel Submariner from about four weeks ago and I can collect my warranty card whenever I want to.

p1dj83

8 posts

67 months

Wednesday 18th December 2019
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I popped into Goldsmiths this morning not knowing about the change of "rules" regarding warranty cards and was offered mine for my Jubilee BLNR purchased in August. All they said was someone took them to court over the papers and won. They said they will continue to remove transportation stickers.

rog007

5,761 posts

225 months

Sunday 22nd December 2019
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rog007 said:
Collecting a bunch of cards next weekend from my AD, so will ask what current ‘policy’ is.
Collected mine this morning; just said they weren’t holding these anymore.

anonymous-user

55 months

Sunday 22nd December 2019
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M+W Chester has no idea what I was on about when I asked.

So doesn’t seem to be everywhere ...