Mcdonalds new ordering system

[AlexC1981]

I just tried the new additions on the machines. 89p hamburger + lettuce and tomato = £1.09, tasty bargain.

However I also tried the wrap of the day, which was Buffalo Chicken and oh my god, I've never had anything so spicy in my life! I had two mouthfuls and binned the rest. I think I had an extra large dollop of the spicy sauce. First impression was a bitter unpleasant taste before the heat kicked in. My mouth was burning whist I waited for a strawberry sunday to take the heat away. Then I had to lick the ice cream all over my lips, probably looked like a dog eating peanut butter Never again!

[steve-5snwi]

Either double cheese burger with only onion with extra onion or 1/4 with cheese, onion, lettuce and bacon and nothing else.

The new ordering system is great, they just need to let you add additional burger patties or being to add chicken strips to burgers.

[HannsG]

How is it they still serve cold food?

[Alex L]

AlexC1981 said:

I just tried the new additions on the machines. 89p hamburger + lettuce and tomato = £1.09, tasty bargain.

However I also tried the wrap of the day, which was Buffalo Chicken and oh my god, I've never had anything so spicy in my life! I had two mouthfuls and binned the rest. I think I had an extra large dollop of the spicy sauce. First impression was a bitter unpleasant taste before the heat kicked in. My mouth was burning whist I waited for a strawberry sunday to take the heat away. Then I had to lick the ice cream all over my lips, probably looked like a dog eating peanut butter Never again!

In HQ we have our own McDonald’s for staff, the Buffalo wrap shouldn’t be that hot but I recently tried it in one of our Drive Thurs and experienced the same as you. I suspect it’s in the manufacture whereby the staff member dumps the entire hot sauce at the top in your first mouthful. On the plus side as least it made you order a Sundae too

[Craikeybaby]

I found the buffalo wrap to be just on the limit of what I could eat heat wise. There was lots of sauce, which I thought was great. The next time I ordered a wrap there was barely any sauce.

[bitchstewie]

HannsG said:

How is it they still serve cold food?

Because they don't cook it?

[NWTony]

I'm with you all on the buffalo wraps, they could afford to take it down a notch or two heat wise

I've recently discovered the mcdfoodforthoughts on each receipt, complete a basic survey, no need to register or anything, big mac and fries is £1.99. They often don't even ask for the receipt back so you can use it over and over again. Handy if Big Mac is your burger of choice.

[kev1974]

DoodoolTala said:

Another issue with the new system is that there are not enough people working in the front to complete the orders and hand over the food so a lot of the time the food actually stays waiting in the queue system and it gets cold.

Yep and as I've found on my last couple of visits, even when your built-to-order burger finally makes it from the assembly area to the handover counter, they're still regularly managing to partner it with fries that seem to have sat in the fries bin for 10 minutes so are all cold and limp

Maybe I'm just unlucky but I always check at handover for my sour cream sauce (for the chicken selects) as 3 out of 5 times that seems to get forgotten, even though it's shown on the receipt / the TVs that show the staff the orders.

[48k]

AlexC1981 said:

I just tried the new additions on the machines. 89p hamburger + lettuce and tomato = £1.09, tasty bargain.

Like a McDLT from back in the day but without the cheese.





It would not surprise me if McD harvest the data from these new custom order points to spot trends and provide input to new menu ideas.

[BrabusMog]

48k said:

AlexC1981 said:

I just tried the new additions on the machines. 89p hamburger + lettuce and tomato = £1.09, tasty bargain.

Like a McDLT from back in the day but without the cheese.





It would not surprise me if McD harvest the data from these new custom order points to spot trends and provide input to new menu ideas.

There's an advert for that burger which is toe curlingly cringeworthy lol:

https://www.youtube.com/watch?v=Eh1kmVwS4Hw

[99dndd]

I like them. Particularly useful when you're in a foreign country were you can press the 'English' button.

You just have learn your French numbers when your receipt comes out.

[The Mad Monk]

BrabusMog said:

There's an advert for that burger which is toe curlingly cringeworthy lol:

https://www.youtube.com/watch?v=Eh1kmVwS4Hw

It's "the tom a doe" that I am not sure about.

Why don't they say "tom r toe"?

[craigjm]

99dndd said:

I like them. Particularly useful when you're in a foreign country were you can press the 'English' button.

You just have learn your French numbers when your receipt comes out.

Definitely. In Germany today and to be able to order on a screen in English is great.

They have McRib and Big Tasty as permanent menu items. The special is a big chilli cheese so I had that. Very nice and spicy and served with “hot devils sauce” for the fries which is like a creamy but hot sriracha sauce. Yum

[Vaud]

48k said:

It would not surprise me if McD harvest the data from these new custom order points to spot trends and provide input to new menu ideas.

They do. And a lot more.

[kev1974]

Was in the branch on Oxford St London (eastern end between Oxford Circus and Tottenham Court Road). The branch was refurbished a few months ago. They have moved the kitchen / assembly line downstairs into the basement and now have a cool continually moving lift thing behind the counter, that the burgers come up on and automatically get deposited into the tray that they put them into paper bags from. Quite impressive and fun.

Odd thing though, you would think this arrangement would have freed up some ground floor space for more seats, but it hasn't, in fact there are far fewer seats now because the former seating space at the front has been given over to wall to wall ordering kiosks.

[Cold]

The Mad Monk said:

BrabusMog said:

There's an advert for that burger which is toe curlingly cringeworthy lol:

https://www.youtube.com/watch?v=Eh1kmVwS4Hw

It's "the tom a doe" that I am not sure about.

Why don't they say "tom r toe"?

Dunno, but that's whatsisface from Seinfeld.

[Jonnny]

NWTony said:

I'm with you all on the buffalo wraps, they could afford to take it down a notch or two heat wise

I've recently discovered the mcdfoodforthoughts on each receipt, complete a basic survey, no need to register or anything, big mac and fries is £1.99. They often don't even ask for the receipt back so you can use it over and over again. Handy if Big Mac is your burger of choice.

Also agree, the Buffalo was pretty much as hot as I can go - Infact slightly too hot as I felt it was a challenge rather than enjoying it.

I much prefer the new screens, I'd rather go in and order correctly than try and tell someone what the missus wants, she usually changes atleast one thing in every thing she wants.

[Lucas CAV]

The new system is v slow at times though.
I appreciate that more things are cooked to order but just over 10 mins for a Big Mac meal (Worcester Blackpole recently) is daft imho.

And the screen showing your number as "ready for collection" when it is nowhere near is v annoying! I presume that it is on a timer rather reflecting what is actuallyhappening in the kitchen?

[craigjm]

Lucas CAV said:

The new system is v slow at times though.
I appreciate that more things are cooked to order but just over 10 mins for a Big Mac meal (Worcester Blackpole recently) is daft imho.

And the screen showing your number as "ready for collection" when it is nowhere near is v annoying! I presume that it is on a timer rather reflecting what is actuallyhappening in the kitchen?

Agree with that. Ten minutes is a long wait

They are not on timers they are moved on the system when food is ready so someone is playing games there. Makes me think that the time from order to hand it to customer is being measured as a KPI and they are gaming it

[captain_cynic]

craigjm said:

Lucas CAV said:

The new system is v slow at times though.
I appreciate that more things are cooked to order but just over 10 mins for a Big Mac meal (Worcester Blackpole recently) is daft imho.

And the screen showing your number as "ready for collection" when it is nowhere near is v annoying! I presume that it is on a timer rather reflecting what is actuallyhappening in the kitchen?

Agree with that. Ten minutes is a long wait

They are not on timers they are moved on the system when food is ready so someone is playing games there. Makes me think that the time from order to hand it to customer is being measured as a KPI and they are gaming it

10 mins is excessive. My order is usually 2-3 mins, rarely over 5 mins.

From what I've observed, your order goes to "ready for collection" when a staff member presses a button on their internal screens (the F'bro gate McD's has them in plain sight). They often are still stuffing a few items like chips into the bag but yeah, often gaming the system (due to strict to unrealistic KPIs).