Mcdonalds new ordering system
Discussion
gottans said:
Alex L said:
gottans said:
It did, no idea why they changed it.
10.30 is too early to eat a burger and chips IMO
Anyway some of the refurbished stores seem to operating with a different way of doing things, the Newbury McD's on the A34 has changed and my god is it bad, takes ages, long queues to eventually receive cold food.
All food is now made to order, rather than being held. So while it takes longer as least it’s always fresh, no idea how you’re getting cold food. 10.30 is too early to eat a burger and chips IMO
Anyway some of the refurbished stores seem to operating with a different way of doing things, the Newbury McD's on the A34 has changed and my god is it bad, takes ages, long queues to eventually receive cold food.
All I have seen at that particular store is chaos, nobody knows the process so everything just sits around waiting for someone to join the dots. Cooking to order is great but as I pointed out in my communication to HQ the rest of the process isn't working. All you have to do is watch for a while and only a blind person wouldn't see it.
I applaud you for responding on here but having worked in McDs in some of the busiest stores in London during the eighties i.e. McDonalds cola and all that, what is happening is bad. Getting Amazon to deliver the burger would not make the product any worse.
Apologies for my language but someone needs to pull their finger out of their arse and sort this out, how hard is it to serve a hot burger? Any burger van at the side of the road manages that!
I suggest everyone should put up a review on trip advisor, the ratings of the store I commented on are tanking badly.
Edited by gottans on Sunday 28th July 12:35
).I also think the “made to order” for normal production is also lacking and results in inferior product (read “cold”) arriving at the customer.
Back in the good old days, regular product was made in batches according to demand at the counter.
The level of demand was set by the person on “wrap and call” and if managed properly meant a speedy turn around on orders being satisfied, minimal waste and they still had the option of doing “grill orders” to add or remove ingredients (albeit with minimal wait).
Now, everything is a “grill order”, which means everyone has to wait and orders arrive cold because food is hanging around the “delivery area” rather than in a heated bin.
Whilst the concept of “customised” gives a USP, it unintentionally messes up the majority of orders.
For those who want something “different”, there was always the option to “customise” but it wasn’t to the detriment of those who take a standard burger/wrap etc.
Edited by wobert on Monday 29th July 13:26
wobert said:
gottans said:
Alex L said:
gottans said:
It did, no idea why they changed it.
10.30 is too early to eat a burger and chips IMO
Anyway some of the refurbished stores seem to operating with a different way of doing things, the Newbury McD's on the A34 has changed and my god is it bad, takes ages, long queues to eventually receive cold food.
All food is now made to order, rather than being held. So while it takes longer as least it’s always fresh, no idea how you’re getting cold food. 10.30 is too early to eat a burger and chips IMO
Anyway some of the refurbished stores seem to operating with a different way of doing things, the Newbury McD's on the A34 has changed and my god is it bad, takes ages, long queues to eventually receive cold food.
All I have seen at that particular store is chaos, nobody knows the process so everything just sits around waiting for someone to join the dots. Cooking to order is great but as I pointed out in my communication to HQ the rest of the process isn't working. All you have to do is watch for a while and only a blind person wouldn't see it.
I applaud you for responding on here but having worked in McDs in some of the busiest stores in London during the eighties i.e. McDonalds cola and all that, what is happening is bad. Getting Amazon to deliver the burger would not make the product any worse.
Apologies for my language but someone needs to pull their finger out of their arse and sort this out, how hard is it to serve a hot burger? Any burger van at the side of the road manages that!
I suggest everyone should put up a review on trip advisor, the ratings of the store I commented on are tanking badly.
Edited by gottans on Sunday 28th July 12:35
).I also think the “made to order” for normal production is also lacking and results in inferior product (read “cold”) arriving at the customer.
Back in the good old days, regular product was made in batches according to demand at the counter.
The level of demand was set by the person on “wrap and call” and if managed properly meant a speedy turn around on orders being satisfied, minimal waste and they still had the option of doing “grill orders” to add or remove ingredients (albeit with minimal wait).
Now, everything is a “grill order”, which means everyone has to wait and orders arrive cold because food is hanging around the “delivery area” rather than in a heated bin.
Whilst the concept of “customised” gives a USP, it unintentionally messes up the majority of orders.
For those who want something “different”, there was always the option to “customise” but it wasn’t to the detriment of those who take a standard burger/wrap etc.
Edited by wobert on Monday 29th July 13:26
It may be restaurant specific however, and I have noticed that some of the ones i go to seem to have gotten better at giving the orders out.
gottans said:
Not a lot of point making stuff fresh to order if you can't get it to the customer quickly. I have complained to HQ and all I got was a standard template email back and an offer for some meal vouchers.
All I have seen at that particular store is chaos, nobody knows the process so everything just sits around waiting for someone to join the dots. Cooking to order is great but as I pointed out in my communication to HQ the rest of the process isn't working. All you have to do is watch for a while and only a blind person wouldn't see it.
I agree with all of this.All I have seen at that particular store is chaos, nobody knows the process so everything just sits around waiting for someone to join the dots. Cooking to order is great but as I pointed out in my communication to HQ the rest of the process isn't working. All you have to do is watch for a while and only a blind person wouldn't see it.
It is not a good system and I haven't noticed any improvement in the food to off set the longer wait, often it is worse. Cook to order is fine when the stores are quiet.
Part of the problem seems to be that there are now more people involved in packing each order, or perhaps more specifically that at each 'stage' the people are dealing with more orders concurrently.
In the past you would have one or two people dealing directly with each customer, and if your order was nearly complete you could just take it and come back for the mcflurry or the coffee or what ever. Now your food just sits there until the person making coffee for 5 orders has a minute to do your mcflurry, then you finally get your food by which time it's cold.
I think it could work but it's a complete cluster at the moment.
Also seems to generate a lot more waste.
I don’t think people of the flow is the issue. For cold food the issue must be in the kitchen because it doesn’t happen at all branches. Cook to order is great but not if they are stockpiling cooked ingredients and then assembling orders from that pre-cooked food. This is more likely what is happening in some stores as most stores are not serving cold food
craigjm said:
... most stores are not serving cold food
I disagree. Every time in the last 12 months I have ordered, bar one, all the food has had to go back and thrown away as at least one item was not hot. The one time was last Friday where I was fed up with doing that and when I got the order from the machine I went to the counter and told them to make sure they served me hot food with fresh fries or it would be going back and stood there whilst they did so (probably breaking their carefully designed process).
craigjm said:
I don’t think people of the flow is the issue. For cold food the issue must be in the kitchen because it doesn’t happen at all branches. Cook to order is great but not if they are stockpiling cooked ingredients and then assembling orders from that pre-cooked food. This is more likely what is happening in some stores as most stores are not serving cold food
I don't think that is what is happening as you can watch the process, or at least you can in some locations as the kitchens are pretty open and you have plenty of time to figure it all out.I see what I describe fairly regularly. It doesn't take very long at all for the food to cool.
Some stores just work the system better, there have always been better and worse locations.
48k said:
If people keep getting cold food why bother going back?
I would say I cut down my visits 50% if not more. The cold food and being parked up I would say at least 90% of the time I don't bother.
The only one I tend to go too now is one that has 3 windows, so you don't generally get parked up you get asked to move down to the 3rd window. I drive past 2 other branches to get to this one.
red_slr said:
48k said:
If people keep getting cold food why bother going back?
I would say I cut down my visits 50% if not more. The cold food and being parked up I would say at least 90% of the time I don't bother.
The only one I tend to go too now is one that has 3 windows, so you don't generally get parked up you get asked to move down to the 3rd window. I drive past 2 other branches to get to this one.
I don’t go as often due to the cold food issue, the last time was a week or so ago when I was on call, ordered a big tasty, took a bite and it wasn’t cold like out of the fridge but felt like it was only just warmed up slightly, took it back as they forgot the bacon well, so they made me another. Bacon was cold, took that back only to be told they don’t put hot bacon in any of the burgers?? Wtf
It was never like this before, the issue in the past was if you had an old burger that started to go a bit mank, was it like 14 minutes of being kept hit before being thrown out?
It was never like this before, the issue in the past was if you had an old burger that started to go a bit mank, was it like 14 minutes of being kept hit before being thrown out?
Wrap and Call was the only way to go back in the day, if you were in a rush you took what was on the slider, if no quarter with cheese I'd take a Big Mac, if no Big Mac I'd take a quarter with cheese, if none of either ready then I'd take a couple of ham/cheese burgers instead.
I rarely eat McD's these days, but the last few times it has been from a motorway services, the queues were long, the food was cold and the places were a mess.
And they always forget to give you your sauce when you buy nuggets, that really infuriates me.
I rarely eat McD's these days, but the last few times it has been from a motorway services, the queues were long, the food was cold and the places were a mess.
And they always forget to give you your sauce when you buy nuggets, that really infuriates me.
craigjm said:
It does annoy me when you get cheese that isn’t properly melted and stuff. I’ve never had a cold patty as such but certainly the buns and other ingredients
Burger King used to, may still do, melt the cheese by putting burgers or part of burgers in microwaves. This was 10 years ago though when I worked there.
There'd be uproar if it happened now.
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