Mcdonalds new ordering system
Discussion
It’s really funny reading all these stories about people having a bad time with the new ordering system. It must only be in UK stores that it’s an issue. I eat in McDonald’s all over Europe quite regularly (Switzerland, Germany, France, Austria), and haven’t experienced anything negative that is being said in this thread.
craigjm said:
The post by KEV1974 makes it obvious that the issue with the system is flow and that bottlenecks are being created which are impacting in time and quality. This can be resolved by effective use of resources.
Yep, and lean flow is something McD's used to be superb at balancing... I wonder if it's a training issue? The model has been rolled out exceptionally fast.
Sway said:
craigjm said:
The post by KEV1974 makes it obvious that the issue with the system is flow and that bottlenecks are being created which are impacting in time and quality. This can be resolved by effective use of resources.
Yep, and lean flow is something McD's used to be superb at balancing... I wonder if it's a training issue? The model has been rolled out exceptionally fast.
craigjm said:
Sway said:
craigjm said:
The post by KEV1974 makes it obvious that the issue with the system is flow and that bottlenecks are being created which are impacting in time and quality. This can be resolved by effective use of resources.
Yep, and lean flow is something McD's used to be superb at balancing... I wonder if it's a training issue? The model has been rolled out exceptionally fast.
SydneyBridge said:
The issue with food being cooked and being left to wait for ages is solely a management issue, in that the manager does not know what they the hell they are doing !
Definitely, in my Royston example above there were two managers that just kept barking at the assembly workers and totally ignoring the 30+ burgers piled up in the handover tray and the baying mob that was growing on the public side of the counter. They definitely could have stopped patrolling the cooking line and started handing the orders over.Why are BK so much slower?
Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
R Mutt said:
Why are BK so much slower?
Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Burger King near us (Guildford) seem to run the whole place with about 3 staff.. On a busy retail park. It's mental, unfortunate too as the burgers are probably better than McDonald's but service is so slow and expensive compared. Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Jonnny said:
R Mutt said:
Why are BK so much slower?
Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Burger King near us (Guildford) seem to run the whole place with about 3 staff.. On a busy retail park. It's mental, unfortunate too as the burgers are probably better than McDonald's but service is so slow and expensive compared. Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Puggit said:
Visited a McDs in France yesterday. Small rural town. They had a salad station, with a dedicated head sat there making restaurant quality salads. Chopping up the chicken and lettuce, dressing it in a bowl. Amazing to watch. Wish I'd ordered one.
I frequently get breakfast from Tortilla where there's a chap peeling hundreds of avocados for the guacamole. Also a sight to behold, which it really shouldn't be except it's rare that anything is actually made on site.BrabusMog said:
Jonnny said:
R Mutt said:
Why are BK so much slower?
Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
Burger King near us (Guildford) seem to run the whole place with about 3 staff.. On a busy retail park. It's mental, unfortunate too as the burgers are probably better than McDonald's but service is so slow and expensive compared. Last few times there were dozens of order numbers being made according to the screen, and few on the ready for collection side, with dozens of various burgers on the hot plate. Always seem to few staff to actually get them out, aimlessly wandering back and forth between drinks machines, fryer, hot plate and counter.
A new frustration was a tiny McDonalds in an area with clubs at kicking out time which ran the new system but with no screen displaying the numbers. It was chaos as everyone was trying to stand as close as possible so they could actually hear the numbers being called out.
I know, I know, council etc but $3 big macs and $1 drinks drew me in.
I know, I know, council etc but $3 big macs and $1 drinks drew me in.
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