In praise of Richer Sounds

[V8covin]

Tony1963 said:

Well, not many guarantees cover wear and tear, do they?

Dunno,they don't specify that they don't.Or do they,I don't know,maybe it's in the small print.
Unless the engineer who inspects the device can show it's not wear and tear the Consumer Rights Act won't come into effect.

I phoned RS this morning,they are no longer stocking items for immediate customer collection,that's a bummer,I need a tv today

Ended up buying off Curry's and paying extra for delivery tomorrow morning.Let's see if it turns up

Edited by V8covin on Saturday 5th September 15:52

[rjfp1962]

Always been happy with RS in Milton Keynes.. Bought a number of hi-fi separates and speakers over recent years and always got clear good advise, along with good pricing!

[dhutch]

Tony1963 said:

Well, not many guarantees cover wear and tear, do they?

How does one 'wear and tear' a TV?

You literally don't touch it, it has no moving parts at all, and as far as I know no duty cycle.

Daniel

[V6todayEVmanana]

adamfawsitt said:

Further praise for RS. Bought a Samsung 50” TV over 2 years ago and never signed up to the RS 6 year extended warranty. When I called expecting to pay for a repair the agent retrospectively signed me up to the 6 year warranty and a man came out to the house and replaced the main board on the TV which fixed the issue.

I wouldn’t but electronics anywhere else.

Wow, that's impressive.
Brought a lot of my hifi equipment from them, got the 6 year warranty for the latest AV and speaker purchase but never had to take anything back yet. Good to know they take care of customers.

I like they let customers ( with an appointment) to try out their prospective system in a dedicated room. Was told I to bring my own music but not Ed Sheeran.

[psi310398]

V6todayEVmanana said:

Wow, that's impressive.
Brought a lot of my hifi equipment from them, got the 6 year warranty for the latest AV and speaker purchase but never had to take anything back yet. Good to know they take care of customers.

I like they let customers ( with an appointment) to try out their prospective system in a dedicated room. Was told I to bring my own music but not Ed Sheeran.

I can see that that restriction might be a bit limiting, and even apparently customer unfriendly, but equally I think you need to recognise that Julian Richer has a duty of care to his staff.

[Prohibiting]

V8covin said:

Tony1963 said:

Just bear in mind the EU ruling that electronic good should last 6 years, and so a warranty of sorts applies. RS, John Lewis, Apple etc are all aware but yes, it’s nice when it all happens without a fight.

Do you know anyone who's successfully claimed under the Consumer Rights Act for an out of warranty repair ?
Your claim is against the retailer.There's no guarantee the retailer will still be in business tomorrow nevermind 6 years given the state of the economy

Yes, Apple repaired my 2012 Macbook Pro in 2018 (2-months before the 6-year thing was reached) without a fuss. I did it through an authorised Apple repair place but would have cost me £600 otherwise. It's still in daily use today!

[G600]

Tony1963 said:

Just bear in mind the EU ruling that electronic good should last 6 years, and so a warranty of sorts applies. RS, John Lewis, Apple etc are all aware but yes, it’s nice when it all happens without a fight.

The 6 year rule is subject to depreciation though, I had to fight to get £200 towards the repair of a £600 2 year old laptop from Tesco direct (they said it was uneconomical to repair so offered the cash, which more than covered the repair that they had turned down, at their own choice of repairers)

[Sy1441]

Bought a Philips Ambilight for the 2nd sitting room earlier in the year. Wouldn't connect to WiFi, called them up and they sent out a new one the next day and took the old one away. Really can't fault them.