Sky deals anyone?

[119]

I am sure the majority are working ok tbf, but not for us, even though all of our boxes were and are wired in and not using a wifi connection.

[eliot]

bought 4 stream boxes initially now got 6 - so far so good, huge improvement over my old sky hd box (which is a low bar admittedly)
All of them are hard wired to my network.

[Shaoxter]

119 said:

I am sure the majority are working ok tbf, but not for us, even though all of our boxes were and are wired in and not using a wifi connection.

Mine is ste and it's plugged in with an ethernet cable to 900Mb internet. Too many clicks to get to the desired channel, frequent stuttering, lip sync issues, HDR issues and crashes more often than the old Sky Q box. Signed a new 18 month contract a few months ago so I guess I'm stuck...

[Hilts]

Just looked at my account after an email from Sky about increased charges.

My bill when I signed up last year - £45, Signature and Sports HD & UHD.

Now I'm paying £55 but looking at future bills on their site they say:

April - £61.50
May - £84.51
June - £92.50

Think it's time for a phone call, are they still offering discounts over the phone as before?

[dickymint]

Hilts said:

Just looked at my account after an email from Sky about increased charges.

My bill when I signed up last year - £45, Signature and Sports HD & UHD.

Now I'm paying £55 but looking at future bills on their site they say:

April - £61.50
May - £84.51
June - £92.50

Think it's time for a phone call, are they still offering discounts over the phone as before?

Very odd. How do they do that if you're on a contract? I thought they could only do that once a year based on inflation + a stated % - can you link to it please?

[geeks]

Gonna be calling later to get our bill down, kind of did that thing where I stopped paying attention and we are not over £100 a month

We have:
Netflix
Signature
Sports

Sky Q and Mini box

Place your bets as where we shake out!

[Hilts]

dickymint said:

Very odd. How do they do that if you're on a contract? I thought they could only do that once a year based on inflation + a stated % - can you link to it please?

Not really sure how they work it out.

Current bill is £55, initial contract price agreed was £45 for 18 months on January of last year, no changes to my package.

[Promised Land]

Flumpo said:

I wouldn’t mind looking at virgin when my current Contract is up. But the bds gave up rolling out new areas and we haven’t got the cables.

Likewise here, house was built in 2001, NTL as it was then have the boxes in the pavements and the green pipes up to every plot but no connection, yet I’ve been on numerous new build sites in that 23 years working and asked a few Virgin chaps when I’ve seen them why we are still not connected, luck of the draw was about the gist of it.

I had Diamond Cable at a previous property back in the 1990’s so would give it a look in, Sky also know if you cannot get cable and as is won’t give you deals to keep you. I binned Sky in 2020 and I’d never go back again.

[Scabutz]

Just tried to phone with the old " I want to cancel". Had sky for 19 years and every time the contract is up this has worked fine. Today get told, you all ready have all the offers. I said I was paying £56 in January, then the contract ended and I've paid £67 this month, and now its going to be £75 from next month, doesnt seem like I have all the offers.

Only offer I can do is a new contract with a £5/month discount.

Feel like Im absolutely having my leg lifted, but I dont actually want to cancel. Need to think about what I really want though. I like sports for the Cricket but dont watch much else, wonder if I could get away with a Now sub whenever there is something on. The current Test series isnt even on Sky Sports.

[malks222]

eliot said:

bought 4 stream boxes initially now got 6 - so far so good, huge improvement over my old sky hd box (which is a low bar admittedly)
All of them are hard wired to my network.

when you say ‘bought’ did you buy them standalone, and they work at no extra cost? or do you have to pay additional ‘multi room’ cost? I would love one for the spare room, but for the once a month it would get used I’m not paying a monthly charge, but would consider a one off fee

[James6112]

Just cancel
A waste of time/money

[eliot]

malks222 said:

eliot said:

bought 4 stream boxes initially now got 6 - so far so good, huge improvement over my old sky hd box (which is a low bar admittedly)
All of them are hard wired to my network.

when you say ‘bought’ did you buy them standalone, and they work at no extra cost? or do you have to pay additional ‘multi room’ cost? I would love one for the spare room, but for the once a month it would get used I’m not paying a monthly charge, but would consider a one off fee

Well you dont actually buy them, you rent them - so not really clear what the £39 per box is actually for - but there you go.
You need multiroom add on to have more than one box, then it's four concurrent out of a max of 6 devices.

[bitchstewie]

James6112 said:

Just cancel
A waste of time/money

This is the bottom line.

If you call to try to negotiate the price down but you start the call knowing you have no intention of leaving there's no incentive for Sky to try to make you stay./

[Scabutz]

bhstewie said:

James6112 said:

Just cancel
A waste of time/money

This is the bottom line.

If you call to try to negotiate the price down but you start the call knowing you have no intention of leaving there's no incentive for Sky to try to make you stay./

It's worked the multiple other times I've done it in the past. Maybe I need to go through with the cancellation and wait for a retention team to call back.

[CooperS]

Ok I’ve never managed my Sky bill since joining 5 years ago….. yep i know silly. But I’ve gone from £21 a month to £70 over that time……..

Wishing to maintain Sky Q due to familiarity by my wife can anyone tell me if this is a ok price. Looking online it appears if anything my cost would be a little more. We’d want to keep the same level of service albeit I’d love sports for golf and F1.

Btw I’m going through the same process with my BT FTTP 100mb contract (£70 too)

Sky Entertainment £34.00
Ultimate On Demand £12.00
Sky HD £9.00
Sky Q Multiscreen Pack £15.00

Total £70

[iambigred]

Scabutz said:

bhstewie said:

James6112 said:

Just cancel
A waste of time/money

This is the bottom line.

If you call to try to negotiate the price down but you start the call knowing you have no intention of leaving there's no incentive for Sky to try to make you stay./

It's worked the multiple other times I've done it in the past. Maybe I need to go through with the cancellation and wait for a retention team to call back.

My recent experience:

I signed up to sky 6 months ago, price from next month has changed from £43pm to £48pm (for 145mb broadband, sky stream ultimate entertainment package with netflix). This deal included a £100 gift card/cashback (which they paid out twice on for some reason). I was already paying £10pm for netflix so I thought this was a good deal back then. The double cashback payout made it even better!

Price rise notification came a few days ago, phoned today to "cancel" and they couldn't provide any offers at all, or even maintain the previous price despite threatening to cancel on the call. I had all the best offers in place already apparently.

Interestingly I could cancel the Sky stream and keep the 145mb broadband standalone for £20pm which I think is pretty good value. The broadband has been perfect for the past 6 months, but having said that I'd expect any FTTP broadband to be decent these days.

I'd really like to keep sky, but I reject these in contract price rises. The stream service has worked flawlessly in my experience. It's very responsive, easy to use, good picture quality, better performance/UI than my LG tv, the remote feels very high quality, overall very good. Looking around at alternatives (EE/talktalk TV) and they are all more expensive than Sky, and don't seem to have the same level of usability.

What other alternative tv options am I missing that may be better value? (except freeview)

[Shaoxter]

Are you even allowed to cancel 6 months into a presumably 18 month contract?
The in contract price rises are in the T&Cs after all.

[bad company]

Shaoxter said:

Are you even allowed to cancel 6 months into a presumably 18 month contract?
The in contract price rises are in the T&Cs after all.

That’s my problem right now. I had Freeview but it really wasn’t very good compared to Stream.

[scz4]

Is it possible to actually speak to a human at Sky?

Going round in circles on their website & virtual assistant. Awful!! Impossible to cancel a service, almost by design.

I want to cancel my Sky TV just to price unjustified price increases. My Broadband is also due next month.

In Nov 23 I was paying £49.90 for basic Sky TV & Broadband, up from £40.20 in Nov 22. April's planned bill in £78.45, so almost double in 15 months.

Edited by scz4 on Tuesday 12th March 09:21

[james6546]

CooperS said:

Ok I’ve never managed my Sky bill since joining 5 years ago….. yep i know silly. But I’ve gone from £21 a month to £70 over that time……..

Wishing to maintain Sky Q due to familiarity by my wife can anyone tell me if this is a ok price. Looking online it appears if anything my cost would be a little more. We’d want to keep the same level of service albeit I’d love sports for golf and F1.

Btw I’m going through the same process with my BT FTTP 100mb contract (£70 too)

Sky Entertainment £34.00
Ultimate On Demand £12.00
Sky HD £9.00
Sky Q Multiscreen Pack £15.00

Total £70

Yours is similar to ours, but ours is a fair bit cheaper:

Sky Signature- £24
Ultimate TV Add on- £7
Sky HD- £7
Multiscreen- £12
Ultra HD- £4