Sky deals anyone?

[Semmelweiss]

scz4 said:

Is it possible to actually speak to a human at Sky?

Going round in circles on their website & virtual assistant. Awful!! Impossible to cancel a service, almost by design.

I want to cancel my Sky TV just to price unjustified price increases. My Broadband is also due next month.

Edited by scz4 on Tuesday 12th March 08:57

Send an email to [e-mail] with Sky Cancellation in your subject.

I received an email reply acknowledgement and an option to open a WhatsApp chat. The WhatsApp chat was initially with a Virtual assistant, but was switched to a human, after a couple questions.

Couldn't have been easier.

The phone agents from Customer Retentions have become a nightmare - they follow a long and involved script and you get put on hold for ages, hoping that you lose patience and hang up...

[scz4]

Finally got through to someone using this link - https://www.sky.com/help/search?q=cancel&irct=...

---

Sky Signature is normally £36.50, but you'll pay £24.50 (with an 18-month contract) This offer is for 18 months
Sky go extra is normally £5, but you'll pay £0

Sky Broadband Superfast is normally £43, but you'll pay £29 (with an 18-month contract) This offer is for 18 months

This brings your total to £53.50 a month and saves you £558 over the 18 months. Your offers will start today. A one-off [admin fee of £20] will be added to your next bill.

---

Not great, but acceptable. I did note in the small writing that the price included "£2.60 CR Sky Signature Price Protection Offer". Possibly worth it over the 18 months to avoid the ridiculous price hikes.

Broadband market prices have really increased. Best deals out there are £25 to £30, but Vodaphone and Talk Talk are a bit of an unknown for me. Got them wave the admin fee, a personal annoyance of mine.

Edited by scz4 on Tuesday 12th March 09:55

[Silverage]

£43 is strong money for broadband (I know they discounted it for you).

I'm currently paying £27 to Talktalk for 70mbps FTTP

[Scabutz]

Silverage said:

£43 is strong money for broadband (I know they discounted it for you).

I'm currently paying £27 to Talktalk for 70mbps FTTP

I pay £30/month for 900mbps with Vodafone/CityFibre

[CooperS]

james6546 said:

CooperS said:

Ok I’ve never managed my Sky bill since joining 5 years ago….. yep i know silly. But I’ve gone from £21 a month to £70 over that time……..

Wishing to maintain Sky Q due to familiarity by my wife can anyone tell me if this is a ok price. Looking online it appears if anything my cost would be a little more. We’d want to keep the same level of service albeit I’d love sports for golf and F1.

Btw I’m going through the same process with my BT FTTP 100mb contract (£70 too)

Sky Entertainment £34.00
Ultimate On Demand £12.00
Sky HD £9.00
Sky Q Multiscreen Pack £15.00

Total £70

Yours is similar to ours, but ours is a fair bit cheaper:

Sky Signature- £24
Ultimate TV Add on- £7
Sky HD- £7
Multiscreen- £12
Ultra HD- £4

Cheers for that - will give me a target when I begin to talk to Sky.

[wiggy001]

wiggy001 said:

Here we go again!

Currently paying:

Item	Amount
Sky Signature	£20.00
Ultimate TV Addon	£6.00
Kids	£4.00
Sky Sports	£18.00
Sky Cinema	£7.00
Sky Sports HD	£2.00
Sky HD	£6.00
Multiscreen	£12.00
Ultra HD	£4.00
TV Total	£79.00
Broadband & Talk	£23.50
Total	£102.50

Just been offered the following by the online chat person:

Item	Amount
Sky Signature	£24.50
Ultimate TV Addon plus Netflix Premium	£11.50
Kids	£3.00
Sky Sports	£24.00
Sky Cinema	£10.00
Sky Sports HD
Sky HD	£5.00
Multiscreen	£11.00
Ultra HD	£1.00
TV Total	£90.00
Broadband & Talk	£31.00
Total	£121.00

Plus £20 in admin fees.

I've declined for now and asked for my cancellation to go ahead.

Any ideas how I can reduce this without reducing the package? Unfortunately all of it is used so I don't want to downgrade if I can avoid it.

Online chat on March 7th yielded the same offer as above so as it stands my cancellation is scheduled for thursday. The last online chat thing said I would be registered for daily emails where I might get sent a better deal, but that never materialised.

Looking like I might need to cave in at £121pcm.

[Shaoxter]

Received an email saying there was a £5 mid contract price rise incoming, called them up and they offered 50% (£13) off the base TV package without any fuss. They would have been better off not attempting the price rise as I wouldn't have tried to negotiate anything

Interestingly, the person on the phone mentioned that with Sky Stream you can cancel any time with 31 days notice, there's no 18 month minimum term.

[Elroy Blue]

I've just had another email telling me the package is going up £7.00. Third increase during my contract.
Just reaffirmed my decision to cancel in may. Utterly sick of these constant mid-contract price rises.

[phpe]

Emailed today giving notice of cancellation - fed up of constant price rises

Have ordered EE TV "Big Entertainment" with Netflix & Now Boost package for £36 through Apple TV 4K box at just under 1/2 the monthly cost of Sky equivalent.

Will I miss the relative ease of the Sky Q box - yes, I guess.

Edited by phpe on Friday 22 March 18:12

[dickymint]

phpe said:

Emailed today giving notice of cancellation - fed up of constant price rises

Have ordered EE TV "Big Entertainment" with Netflix & Now Boost package for £36 through Apple TV 4K box at just under 1/2 the monthly cost of Sky equivalent.

Will I miss the relative ease of the Sky Q box - yes, I guess.

Edited by phpe on Friday 22 March 18:12

You didn't fancy the EE Pro box then?

[phpe]

dickymint said:

You didn't fancy the EE Pro box then?

Considered it, but we don't record anything anymore TBH and the rest of the kit in the house is Apple apart from 2 work laptops.

[g40steve]

Into second week of cancellation period here.
The rises past 24 months are laughable!
On MSE several have managed to get the full package at 50% off, those are paying less than half what i pay without the rises coming soon.

[2172cc]

All my Sky subscription channels ceased yesterday after I gave them 30 days notice of cancellation. Can't say yet if I'm going to miss it as there's still plenty of free channels still working on my old style Sky HD box plus smart TV apps so probably not. I wont be missing the £70 a month though.

[Scabutz]

Has anyone who has gone through the full cancellation process been contacted with a better offer?

Surprised people on MSE saying they are still getting deals, I have always been able to but this year got offered just a fiver off. I was going to try the full cancelation if they yielded a better result. I dont want to cancel it so wont if thats not going to work

[Semmelweiss]

I'm 5 weeks past cancellation. I get 50% off offers via email & snail mail every week. Still works out more than I was paying in December.

I'm not missing a lot, other than the ability to "just turn it on", but watching more now on Netflix, iPlayer and ITVx.

[AWRacing]

Im almost 3 weeks ‘clean’, if i am brutally honest i do miss the ability to find random crap to watch / everything being contained on the same box (ease of use but choosing to go down the freeview route has stopped me just plonking infront of the TV and wasting away the hours.

Not had any comms from Sky regarding any offers at all since we started the cancellation process in Feb.

[bitchstewie]

I know I sound a bit broken record here but Apple TV is a really nice solution to this IMHO.

The apps integrate pretty nicely and multi-tasking is about as good as it gets for a streamer.

[gregch]

bhstewie said:

I know I sound a bit broken record here but Apple TV is a really nice solution to this IMHO.

The apps integrate pretty nicely and multi-tasking is about as good as it gets for a streamer.

Completely agree. We finally bit the bullet this year, cancelled Sky and joined the modern age (and saving a fortune in the process).

We now get everything through the AppleTV; it mostly works great and we certainly don't miss Sky. Any Sky content you need you can get ad hoc from the Now app on AppleTV. And the 'regular' channels (BBC, ITV, C4 etc) are fine using the TV launcher app and will apparently get even better once Freely launches later in the year.

[scz4]

So as per last page, I renewed my Sky Broadband on 12th March.

Sky Broadband Superfast £39.50
Discounted by £5.00 for 18 months
Discounted by £9.00 for 18 months
=£25.50

Then I get this today, two weeks later. Absolute con artists.

[2172cc]

scz4 said:

So as per last page, I renewed my Sky Broadband on 12th March.

Sky Broadband Superfast £39.50
Discounted by £5.00 for 18 months
Discounted by £9.00 for 18 months
=£25.50

Then I get this today, two weeks later. Absolute con artists.

I'm no expert in company finances but this just doesn't make any sense to me. I suspect they have calculated a certain percentage of customers that will leave and have factored that in but even so It smacks of things going the wrong way for Sky. Glad I'm out of it all now and no longer a customer.