Sky deals anyone?

[David-mthtml]

That really frustrates me when customer services do that. They CANNOT day for certain that a new box will resolve the issue. Many signal related issues can maskerade themselves as a STB issue and visa versa.

Allow the engineer to make the judgement on the day. Very few issues are resolved by sending the customer a box in the post and sometimes more are created where customers don't plug them back in correctly or things like F connections fall off

[Prohibiting]

PM'd

To clear a few things up, I specialise in new sales and do not handle deals/packages regarding existing customers- That's a whole different department and a different kettle of fish unfortunately! That is why I haven't been able to help everyone.

[JonChalk]

Quoted from live chat when I cancelled my Sky deal at end of May:

16:47, May 31
katrina: That is because you had 75% off your TV and 60% off your Sports pack, unfortunately I do not have those sorts of offers and we are trying to stop these offers now.

Edited by JonChalk on Saturday 30th June 15:46

[johnwilliams77]

I hope sky fail
They are absolute rip off merchants and made it extremely difficult for me and other members of family to cancel
When more people switch to streaming etc they will be in the gutter

[JonChalk]

johnwilliams77 said:

... made it extremely difficult for me and other members of family to cancel

My cancellation live chat started at 15.59 and finished at 17.16 - there was no way I was budging, nor was I "hanging up" whilst waiting for a response - longest wait for a response was 12 minutes between messages.

[Prohibiting]

Tip to cancelling your contract relatively hassle free if you don't want to remain with a provider: Tell them you've bought a house in Europe and that you're leaving the UK.

Simple.

[JonChalk]

Prohibiting said:

Tip to cancelling your contract relatively hassle free if you don't want to remain with a provider: Tell them you've bought a house in Europe and that you're leaving the UK.

Simple.

[Brads67]

I`m loving the deal on Sky Q that Luke got me on here.
I just need some ideas about cheap upgrades or freebies now lol

[Prohibiting]

Brads67 said:

I`m loving the deal on Sky Q that Luke got me on here.
I just need some ideas about cheap upgrades or freebies now lol

My pleasure
Should have signed up to the full bundle at the beginning

[anonymous-user]

Super fast internet and sky deal still going, Prohibiting?

[alorotom]

Not sure if I count as a new customer, I last had sky when Q was first released but then pulled it all after 1yr so have been sky-free for about 18mths to 2yrs now but looking to get it out into our new house ... any assistance in dropping the cost for:

Q, Entertainment, kids, cinema, HD, multiroom, fibre would be appreciated

[julian64]

I would just mention that I saw this thread early on. My wife had been with sky for a number of years. On seeing this thread I asked my wife to cancel the subscription and I would join as a new sky customer to get the best package for a new sky q box. (we were on an old HD box.

When my wife came to cancel the subscription we were given a package which was everything inc apps and go, except sports and kids for £42 per month and the 2TB sky Q and minibox for free, just a £10 fitting charge. Everything including sports and kids was £47.

So be wary about giving up to join as a new customer if you are a long term member.

[Brads67]

I was told by Prohibiting on here that at the end of the contract, not to accept the new price and to haggle like mad, not to cancel and start again.

[Prohibiting]

Brads67 said:

I was told by Prohibiting on here that at the end of the contract, not to accept the new price and to haggle like mad, not to cancel and start again.

For existing customers, if you haggle and decline the first offer, Sky will sometime get back in touch before the cancellation notice and sometimes you can get the same price, if not better, than a new customer sign up depending on how far you take the gamble. Always best to play it by ear and if you are offered a great price, accept it.

Edited by Prohibiting on Monday 2nd July 17:01

[57Ford]

Hi, I’d like to know has anyone got any pointers please to avoid upfront hardware and install costs.
We’re moving on Friday from our house with Virgin but they don’t cover the new house. We want Sky Q 2T + 3x multi room mini boxes - do these record onto the main box? We’d like Sky sports (including F1), BT Sports, HD, Kids. May as well have a land line.
Now I’ve been quoted 70-78Mbps on Fibre-max which seems low for what’s supposed to be Sky’s best but it’s a fairly new little estate so I’m hoping it will improve within 6 months.
Thanks in advance guys.

[Prohibiting]

For fibre max that sounds right.

I can do your 2TB Q box and first wireless mini for £65.

Then for 2 more additional mini's it would be £138.

Total one-off cost £203 for 4 boxes.

...and yes, they all connect wirelessly and share the 2TB harddrive from the main box.

PM me for a deal

Edited by Prohibiting on Wednesday 4th July 06:53

[IforB]

Prohibiting said:

Brads67 said:

I was told by Prohibiting on here that at the end of the contract, not to accept the new price and to haggle like mad, not to cancel and start again.

For existing customers, if you haggle and decline the first offer, Sky will sometime get back in touch before the cancellation notice and sometimes you can get the same price, if not better, than a new customer sign up depending on how far you take the gamble. Always best to play it by ear and if you are offered a great price, accept it.

Edited by Prohibiting on Monday 2nd July 17:01

That didn't happen to us. 18 years as a customer with the full set of packages at over £85 a month for TV alone. I lost the plot when I heard about friends getting massively better deals when joining or simply ringing up and asking. When I rang and very politely asked if a long standing customer might be able to get something similar, I was told "nope, nae chance."

I cancelled and that was that. No contact following the contract cancellation.

I haven't looked back since.

[eybic]

Is Christmas a good time to haggle? I'll be coming to the end of an 18 month contract at the end of November.

[cjs racing.]

Moving house next week, and have to leave Virgin.

So looking for phone, internet, and TV package, needs to include BT sports, and all the Discovery channels, but not bothered about Sky Sports, or any movie channels. Also need multi room.

What offers are available please?

[Prohibiting]

cjs racing. said:

Moving house next week, and have to leave Virgin.

So looking for phone, internet, and TV package, needs to include BT sports, and all the Discovery channels, but not bothered about Sky Sports, or any movie channels. Also need multi room.

What offers are available please?

PM'd