SKY TV Cancellation

[sagarich]

CSK423 said:

shocks said:

Was in my offers online. Basically the 50% upped to 60%. I'd say to them you'd accept the 60% offer when you call

Found it was easier to get on the chat rather than get them on the phone. Managed to achieve the 60% discount and went ahead with that. Nearly a £36 saving per month. Thanks for the intel.

Trying the same at the moment, don't have 40 mins spare to call them so chat is ideal as I can run it in background at work. Although I've yet to actually get connected to anyone this afternoon. Will try again at a non peak time tomorrow.

[Silverage]

Just done the deal with them over chat today.

Best I could get was 60% off for 12 months and £25 credit. I was trying to get a rolling contract and a bigger credit, but I couldn't manage it. It's OK as the contract only covers the multi-channel stuff and I can still sack off the sports as soon as the football finishes next May.

[martt]

Silverage said:

Just done the deal with them over chat today.

Best I could get was 60% off for 12 months and £25 credit. I was trying to get a rolling contract and a bigger credit, but I couldn't manage it. It's OK as the contract only covers the multi-channel stuff and I can still sack off the sports as soon as the football finishes next May.

Did they try and push Sky Q on you or do you already have that?

I've an old Sky HD box and i'm about to cancel my contract before my bill doubles - wouldn't mind Sky Q but would prefer them to try and sell it to me rather than having to ask for it!

[CSK423]

martt said:

Did they try and push Sky Q on you or do you already have that?

I've an old Sky HD box and i'm about to cancel my contract before my bill doubles - wouldn't mind Sky Q but would prefer them to try and sell it to me rather than having to ask for it!

My online offer for sky Q is one off cost of £115 (2TB box and 1no. multi) for installation, no extra per month. If i could get this for £50 I would possibly take it, that will be my next chat with Sky.

[Silverage]

martt said:

Did they try and push Sky Q on you or do you already have that?

I've an old Sky HD box and i'm about to cancel my contract before my bill doubles - wouldn't mind Sky Q but would prefer them to try and sell it to me rather than having to ask for it!

I don't have Sky Q. It wasn't mentioned at all during the conversation.

[Pints]

After 10 years of Sky, I've just cancelled my subscription. I feel liberated.

Here's to Netflix for the foreseeable future.

[Jiebo]

I'm shocked that people still pay full price for sky, it's absolute madness.

I got a 75% off deal almost a year a go, and will be cancelling as soon as I need to. I have to admit I do watch it daily and even at full price it will be a tiny fraction of my take home pay, but it's the principle of them charging so much when Netflix offer more, with full HD for 7 quid.

[havoc]

I left them last year - as we didn't subscribe to any of the movie/sports channels, we clearly weren't important to them, as they didn't even try to keep my custom (despite >>10 years of it). As a result, I've no plans to go back...far too much choice around to put any more money in their pockets.

Now have YouView (remote control operation very poor, which affects pause/rewind/ffwd of recorded TV and is actually a major ballache, everything else is just fine), plus Amazon Prime (use a lot) for the grand total of <£20/mth.

...and YouView remote aside, I'd say we're up on the deal in terms of breadth of TV to watch.

[anonymous-user]

I'm surprised no one has mentioned freesat.

All the options of recording and a decent tv guide, for free, then add netflix and eurosport.

Unless you watch football you don't miss anything really, although I have nowtv sports packaged for NFL but cancel it between seasons

[Smitters]

Currently being rinsed for close to £90 for TV with Q multi-room, broadband and talk. Unfortunately still in the broadband contact until April next year, but out of contract for TV, so have called to cancel.

This is the first time I've not been offered a deal to stay, so we go to the fun, fun game of cancellation chicken.

[Skyedriver]

Cancelled TV last week. No resistance from sale staff.
Moving phone and Broadband to EE. there's a cancellation charge for that as we were still in contract BUT the lower charges and EEs offer to pay some of the charges and also a "cash back" sort of offer will hopefully cover that.

[havoc]

I think they're relying on customer inertia now, and it could bite them - with the rise of superfast broadband and smart TVs, their offering is no longer unassailable in terms of breadth (unless you HAVE to watch the Premier League...), and is massively price uncompetitive...

[Smitters]

Somewhat amusingly, I could also take one of the existing offers on broadband which signs me up for another 18 months, but costs less than the package I'm on right now! But they didn't mention that on the phone... funny how it saves me money so they keep schtum.

[JEA1K]

keirik said:

I'm surprised no one has mentioned freesat.

All the options of recording and a decent tv guide, for free, then add netflix and eurosport.

Unless you watch football you don't miss anything really, although I have nowtv sports packaged for NFL but cancel it between seasons

I switched to Freesat a few months back and have an Amazon Fire TV running the Eurosport app. I only watched F1 and Eurosport and can't justify paying Sky for just watching those channels. The only thing I am now missing out on is 50% of F1 races ... as 50% are on Ch4 HD so thats fine. I can watch all the cycling on ITV4 or Eurosport.

So the remaining 10 races in the F1 calender would work out at £42 per race!

I can record and watch on the Freesat box ... it does a decent job really, so no regrets.

[ollie05]

JEA1K said:

I switched to Freesat a few months back and have an Amazon Fire TV running the Eurosport app.

What's Eurosport app like these days, especially on the firestick?

[Smitters]

Well, 14 days in and I've not had any contact from Sky at all. It seems like there's very little desire to retain a ten year customer. Weird.

[justinio]

Smitters said:

Well, 14 days in and I've not had any contact from Sky at all. It seems like there's very little desire to retain a ten year customer. Weird.

Have you allowed them to contact you in the marketing preferences of 'My Account;?

[Smitters]

justinio said:

Smitters said:

Well, 14 days in and I've not had any contact from Sky at all. It seems like there's very little desire to retain a ten year customer. Weird.

Have you allowed them to contact you in the marketing preferences of 'My Account;?

Yep - phone and email. They have rung, though one was to sell me a mobile and the other was to advise me of all the things thry've done to improve the Q box. When I pointed out I had cancelled he was remarkable apologetic!

They are stupidly busy - I do have a question and I can't even raise someone on the online chat system.

[chasingracecars]

Cancelled on Sunday they didn't try to keep me and nothing from them either. £140 a month and 14 years.

[johnxjsc1985]

chasingracecars said:

Cancelled on Sunday they didn't try to keep me and nothing from them either. £140 a month and 14 years.

Same here recently cancelled and now have Netflix,Amazon and BT and £50 a month better off.