SKY TV Cancellation
Discussion
sagarich said:
What would stop someone from cancelling and then immediately taking out a new customer offer?
Do they have checks in place to stop this happening? Surely they try and deter this, but don't enforce as they would prefer your custom than going to a rival?
IIRC it's against the T's and C's. In theory, you would have those offers in hand to negotiate with - they should be able to give you one without you ever cancelling.Do they have checks in place to stop this happening? Surely they try and deter this, but don't enforce as they would prefer your custom than going to a rival?
The problem now is that there aren't any offers good enough to compete with the negotiated discounts some people have. If too many people ask for too much off, presumably they just say no, like they are now and you're left with a crappy offer on no Sky. Like the posted about, I'm a double digit years customer and they have done zero to retain me. They did try and sell me a mobile contract during my cancellation, and I also received a flyer through the post for an offer I'm not eligible for, so I'd say right now, Sky don't give a s
t. They banked a lot of Sky Q and it's not very good, live TV is a dying medium, most of what's on Sky is available in other ways now, so their USP is very limited and the one thing they could do well - provide a platform that knits everything together really well - they don't do. In addition, they offer a limited service for iPlayer, All4, ITVPlayer etc - you get more on the websites/apps than you do via Sky. They don't tell you this either, of course.
IMHO, the first provide to create a usable platform for accessing true HD content on Netflix and Amazon, plus the old terrestrial providers on demand and live is going to do well, especially if they find a way of allowing you to record/pause live content. I don't think this exists currently.
Whatever, next weekend we'll be without Sky and a way of watching live TV for the first time in years. Quite looking forward to it to be honest.
following a conversation with my neighbour who is paying 60% less than I pay for a bigger sky package, I phoned sky to cancel today. Only to get a message that "most of our areas are closed for essential training today". Whatever the fk that means.
Methods of contacting sky are laughably bad at the best of times, so I shouldn't be surprised.
Oh well, cancel tomorrow it is then!
k that means.Methods of contacting sky are laughably bad at the best of times, so I shouldn't be surprised.
Oh well, cancel tomorrow it is then!
Just went thorugh the process, he got my bill down from £122 to £100 but I'm looking at BT deals for £50 and thinking is sky really worth the extra £50....
So I cancelled. Will see what happens now but expecting nothing and on 30th October my 14 year relationship with Sky will be over.
So I cancelled. Will see what happens now but expecting nothing and on 30th October my 14 year relationship with Sky will be over.
sagarich said:
What would stop someone from cancelling and then immediately taking out a new customer offer?
Do they have checks in place to stop this happening? Surely they try and deter this, but don't enforce as they would prefer your custom than going to a rival?
I had been a Sky customer for 13 years was paying £118 p/m for the service, i cancelled when they wouldn't give me a better deal & my fiancée took out a new package in her name for Sky Q, we're £43 a month better off, loyalty means nothing to SkyDo they have checks in place to stop this happening? Surely they try and deter this, but don't enforce as they would prefer your custom than going to a rival?
I've been spending a lot of time pondering this, as to be honest more than anything losing multiroom is going to cause us problems. And the wife losing her easy to use Sky box will probably cause me some problems even if she does think it's too expensive
So I find myself trying to rationalise the decision to spend the money and stay with Sky.
I broke my bill down as follows:
£39 line rental and broadband
£83 TV package (sports, no movies)
Elsewhere I can get broadband and phone for £24 (plusnet) so a saving there is obvious, leaving me at £83 for the TV.
Sky have offered me a discount to £49 for the TV, making my total £88 but if I switch my broadband to plusnet my total drops to £73
BT's top TV/broadband package comes in at £45. Adding Sky sports to this would bring it to £72 and so the difference is £1, and that extra buys you better equipment and multiroom.
So against the competition, with some fiddling with broadband, Sky is not that expensive and is (in my opinion) a better product
However, against an option of no TV package at all, and just using netflix/prime, Sky looks very expensive. But I lose F1, ability to record TV, multiroom, etc.
I've got until October 30th to make up my mind I guess!
So I find myself trying to rationalise the decision to spend the money and stay with Sky.
I broke my bill down as follows:
£39 line rental and broadband
£83 TV package (sports, no movies)
Elsewhere I can get broadband and phone for £24 (plusnet) so a saving there is obvious, leaving me at £83 for the TV.
Sky have offered me a discount to £49 for the TV, making my total £88 but if I switch my broadband to plusnet my total drops to £73
BT's top TV/broadband package comes in at £45. Adding Sky sports to this would bring it to £72 and so the difference is £1, and that extra buys you better equipment and multiroom.
So against the competition, with some fiddling with broadband, Sky is not that expensive and is (in my opinion) a better product
However, against an option of no TV package at all, and just using netflix/prime, Sky looks very expensive. But I lose F1, ability to record TV, multiroom, etc.
I've got until October 30th to make up my mind I guess!
_dobbo_ said:
I've been spending a lot of time pondering this, as to be honest more than anything losing multiroom is going to cause us problems. And the wife losing her easy to use Sky box will probably cause me some problems even if she does think it's too expensive
So I find myself trying to rationalise the decision to spend the money and stay with Sky.
I broke my bill down as follows:
£39 line rental and broadband
£83 TV package (sports, no movies)
Elsewhere I can get broadband and phone for £24 (plusnet) so a saving there is obvious, leaving me at £83 for the TV.
Sky have offered me a discount to £49 for the TV, making my total £88 but if I switch my broadband to plusnet my total drops to £73
BT's top TV/broadband package comes in at £45. Adding Sky sports to this would bring it to £72 and so the difference is £1, and that extra buys you better equipment and multiroom.
So against the competition, with some fiddling with broadband, Sky is not that expensive and is (in my opinion) a better product
However, against an option of no TV package at all, and just using netflix/prime, Sky looks very expensive. But I lose F1, ability to record TV, multiroom, etc.
I've got until October 30th to make up my mind I guess!
Interesting. I went the other way. I like being able to record etc, but I'm just not going to pay Sky the money. The fact they offered you a TV deal of £49 inc. sport, whereas mine was stuck at £60 or nothing meant I went for nothing. I'd they'd cut my bill substantially on the first call, I'd have dealt. If they'd rung me, I'd have dealt. But I'm not going to run about desperately trying to re-create Sky without Sky, so I've decided I will lose F1, recording ability etc. We'll see if it works... Cut off is midnight tonight.So I find myself trying to rationalise the decision to spend the money and stay with Sky.
I broke my bill down as follows:
£39 line rental and broadband
£83 TV package (sports, no movies)
Elsewhere I can get broadband and phone for £24 (plusnet) so a saving there is obvious, leaving me at £83 for the TV.
Sky have offered me a discount to £49 for the TV, making my total £88 but if I switch my broadband to plusnet my total drops to £73
BT's top TV/broadband package comes in at £45. Adding Sky sports to this would bring it to £72 and so the difference is £1, and that extra buys you better equipment and multiroom.
So against the competition, with some fiddling with broadband, Sky is not that expensive and is (in my opinion) a better product
However, against an option of no TV package at all, and just using netflix/prime, Sky looks very expensive. But I lose F1, ability to record TV, multiroom, etc.
I've got until October 30th to make up my mind I guess!
_dobbo_ said:
I
However, against an option of no TV package at all, and just using netflix/prime, Sky looks very expensive. But I lose F1, ability to record TV, multiroom, etc.
I've been looking at Sky cancellation recently and am considering investing a few months of the savings into a Humax FVP-4000T Freeview box which allows you to record 3 things at once and view a 4th I think (although I'm researching to see if better options exist as the planner sounds a bit pants). With these you can pair up a H3 Smart Media Player which allows you to have multiroom linked to the main box.However, against an option of no TV package at all, and just using netflix/prime, Sky looks very expensive. But I lose F1, ability to record TV, multiroom, etc.
I only really watch the mainstream channels and Discovery Turbo "live" but I'm sure I'll miss the way the Sky box works and the box sets, an existing Netflix subscription will hopefully ease this and I might get Disney Life or Now Kids for my daughter.
I binned Sky when they wouldn't match a new customer offer for SkyQ, and went on to consolidate my phone and broadband (both BT) at the same time.
Went from a one box sport only package (£76 per month) to a full bundle (sports/movies/extra box) with phone and 200Mb broadband for £85 per montth - a big net saving over both. Will renegotiate after the 12 month promo period is up or drop services.
I tried to get a favourable deal on SkyQ but they didn't come close to what Virgin were offering..
Went from a one box sport only package (£76 per month) to a full bundle (sports/movies/extra box) with phone and 200Mb broadband for £85 per montth - a big net saving over both. Will renegotiate after the 12 month promo period is up or drop services.
I tried to get a favourable deal on SkyQ but they didn't come close to what Virgin were offering..
Interestingly, I've just received the packaging from Sky to return the Q box and SkyQ Mini box. It says I must return them both by January 2018! As my subscription ended on Oct 2nd, I assumed all functionality would cease, but everything works still. Is this a cunning ploy from Sky to leave me with the functionality and see if I'm still using it, effectively for free, or are they just a bit st at shutting you down?
t at shutting you down?So my sky stopped working overnight and I'm now no longer a customer.
Pretty much everywhere the received wisdom is sky will phone you and try to retain you as a customer.
I was paying £127.50 a month and have been a customer for 14 years.
Sky's entire contact with me during my cancellation period was one text message yesterday saying -
"You will shortly receive packaging to return your sky Q equipment. Please do so as quickly as possible in order to avoid penalty charges".
So, customer retention not really a thing any more I guess....
Pretty much everywhere the received wisdom is sky will phone you and try to retain you as a customer.
I was paying £127.50 a month and have been a customer for 14 years.
Sky's entire contact with me during my cancellation period was one text message yesterday saying -
"You will shortly receive packaging to return your sky Q equipment. Please do so as quickly as possible in order to avoid penalty charges".
So, customer retention not really a thing any more I guess....
_dobbo_ said:
So my sky stopped working overnight
I was paying £127.50 a month and have been a customer for 14 years.
What are you going to spend the £1530 per year you are saving on?I was paying £127.50 a month and have been a customer for 14 years.
Weekend away in Paris with the wife?
An MX5 or Barge ?
That new bit of Sonos you have been eyeing up?
I gave up sky 3 years ago and do not miss it. As time goes by there are lots of new ways to watch things,you dont really need a recording box any more,a lot of stuff is on catch up services.Having worked around TV for a while the one thing I can tell you is,if you have missed it they will repeat it.
Enjoy your savings, better in your pocket than in Dirty Murdochs.
_dobbo_ said:
So my sky stopped working overnight and I'm now no longer a customer.
Pretty much everywhere the received wisdom is sky will phone you and try to retain you as a customer.
I was paying £127.50 a month and have been a customer for 14 years.
Sky's entire contact with me during my cancellation period was one text message yesterday saying -
"You will shortly receive packaging to return your sky Q equipment. Please do so as quickly as possible in order to avoid penalty charges".
So, customer retention not really a thing any more I guess....
just tell them it is available at certain time for collection after which it will be left outside on the pavement.Pretty much everywhere the received wisdom is sky will phone you and try to retain you as a customer.
I was paying £127.50 a month and have been a customer for 14 years.
Sky's entire contact with me during my cancellation period was one text message yesterday saying -
"You will shortly receive packaging to return your sky Q equipment. Please do so as quickly as possible in order to avoid penalty charges".
So, customer retention not really a thing any more I guess....
We have had SKY in one form or another since 1994 they do not deserve good customers we now use BT so I can watch CL football for which SKY never reduced their prices when they lost the coverage.
Just cancelled my SkyQ as soon as I was allowed to.
It was pretty rubbish, too complex for its own good.
But mostly cancelled due to lack of content. I doubt that anyone has found 6 things worth watching to record simultaneously!
95% of what I watch is on freeview. So a £120 BT Youview box fulfills my need & zero monthly cost .
NowTv on smart Tv (free with phone contract) gives Sky Atlantic etc
NowTv on Youview box doesn’t give access to the Sky channels for some contract reason.
The YouView is more friendly & more stable than the SkyQ it has replaced.
£50+ a month better off & another DD eliminated.
It was pretty rubbish, too complex for its own good.
But mostly cancelled due to lack of content. I doubt that anyone has found 6 things worth watching to record simultaneously!
95% of what I watch is on freeview. So a £120 BT Youview box fulfills my need & zero monthly cost .
NowTv on smart Tv (free with phone contract) gives Sky Atlantic etc
NowTv on Youview box doesn’t give access to the Sky channels for some contract reason.
The YouView is more friendly & more stable than the SkyQ it has replaced.
£50+ a month better off & another DD eliminated.
FWIW I thought Sky Q was a great product, primarily for the multiroom.
My sticking point with sky was that they screwed me out of the F1 channel, which I had at no cost but now they want to charge me £18 a month for.
So I sat down and worked it out - Channel 4 shows approx half the races so call it 10 races exclusive to sky.
£18 a month is £216 a year - so £21.60 a race. That's PPV heavyweight boxing money for every F1 race. On that basis, no thanks.
Sky's "believe in better" and "loyalty" programs mean nothing. They also clearly don't care about customer churn. Everything I read is that they are terrified of OTT services like Netflix and Prime but they made zero attempt to retain me as a customer, so clearly they are not.
My sticking point with sky was that they screwed me out of the F1 channel, which I had at no cost but now they want to charge me £18 a month for.
So I sat down and worked it out - Channel 4 shows approx half the races so call it 10 races exclusive to sky.
£18 a month is £216 a year - so £21.60 a race. That's PPV heavyweight boxing money for every F1 race. On that basis, no thanks.
Sky's "believe in better" and "loyalty" programs mean nothing. They also clearly don't care about customer churn. Everything I read is that they are terrified of OTT services like Netflix and Prime but they made zero attempt to retain me as a customer, so clearly they are not.
We got rid of Sky about 6 months ago. Arrival of a child meant that our viewing dropped significantly and as others have said there's loads on Netflix, Amazon etc with the added advantage of descent tablet apps that allow offline viewing. I found the SkyGo app very temperamental with very slow download speeds.
We still watch some stuff on Sky via NowTV, added bonus is you can register 4 devices with the service, so rather than pay for multi room we can watch content from any of 3 TVs. Sky Q looks alright in theory, but the cost of having 3 rooms worth of multiroom was significant.
I was going to install an old Humax Freesat box i've got lying around in the loft. But not got round to it yet and we've not missed the ability to pause/rewind TV or watch some of the more mindless freesat channels.
One thing I was wondering is what will happen long term? Surely a lot of programming relies on advertising revenue, realised on holiday last month that we hadn't seen an advert for 6 months and when watching kids TV my 3 year old actually asked me 'what is this program' when the ads were on ....
We still watch some stuff on Sky via NowTV, added bonus is you can register 4 devices with the service, so rather than pay for multi room we can watch content from any of 3 TVs. Sky Q looks alright in theory, but the cost of having 3 rooms worth of multiroom was significant.
I was going to install an old Humax Freesat box i've got lying around in the loft. But not got round to it yet and we've not missed the ability to pause/rewind TV or watch some of the more mindless freesat channels.
One thing I was wondering is what will happen long term? Surely a lot of programming relies on advertising revenue, realised on holiday last month that we hadn't seen an advert for 6 months and when watching kids TV my 3 year old actually asked me 'what is this program' when the ads were on ....
survivalist said:
One thing I was wondering is what will happen long term? Surely a lot of programming relies on advertising revenue, realised on holiday last month that we hadn't seen an advert for 6 months and when watching kids TV my 3 year old actually asked me 'what is this program' when the ads were on ....
Try using ITV Player - the adverts are just as intrusive as live TV and every time you pause / rewind / ffwd you get treated to another advert when you start again. Plus their app is a lot less user-friendly than iPlayer / Amazon / Netflix *.* I almost said NowTV but I really dislike NowTV's approach to charging - it only tells you that you need to pay once you've got right to the point of selecting it to watch - which is really not on when you've got kids who think they've found something to watch... So NowTV is going to disappear soon and we'll stick with YouView / Amazon / etc...
havoc said:
survivalist said:
One thing I was wondering is what will happen long term? Surely a lot of programming relies on advertising revenue, realised on holiday last month that we hadn't seen an advert for 6 months and when watching kids TV my 3 year old actually asked me 'what is this program' when the ads were on ....
Try using ITV Player - the adverts are just as intrusive as live TV and every time you pause / rewind / ffwd you get treated to another advert when you start again. Plus their app is a lot less user-friendly than iPlayer / Amazon / Netflix *.* I almost said NowTV but I really dislike NowTV's approach to charging - it only tells you that you need to pay once you've got right to the point of selecting it to watch - which is really not on when you've got kids who think they've found something to watch... So NowTV is going to disappear soon and we'll stick with YouView / Amazon / etc...
I have a similar problem to the NowTV payment on Amazon - my boy doesn't get that not everything you see is free - so Cars 3, or Minions etc, heavily advertised on the home screen of Amazon, all cost money, whereas we have to hunt through the Prime selections to find things that are included.
At the moment we use a Firestick downstairs and an iPad via HDMI upstairs. The iPad is useful because, for example Big Bang Theory isn't available via the Amazon All4 app, but is available on iDevices and smartphones. Licensing I assume. Likewise, the iPad allows live TV viewing, whereas Amazon does not.
I got to the root of why Sky never called to retain me (or at least part of the reason, though an above post suggests they might not give a s
t anyway) - they never cancelled my contract. I got a surprise bill, which was odd since the box was unplugged and in the return packaging they'd sent - but one system had done the cancellation and another hadn't That was also why my TV worked. I thought it was odd they'd effectively give you 90 days to return the kit and keep the TV live for that, but apparently it does switch off - they just screwed mine up. Smitters said:
havoc said:
survivalist said:
One thing I was wondering is what will happen long term? Surely a lot of programming relies on advertising revenue, realised on holiday last month that we hadn't seen an advert for 6 months and when watching kids TV my 3 year old actually asked me 'what is this program' when the ads were on ....
Try using ITV Player - the adverts are just as intrusive as live TV and every time you pause / rewind / ffwd you get treated to another advert when you start again. Plus their app is a lot less user-friendly than iPlayer / Amazon / Netflix *.* I almost said NowTV but I really dislike NowTV's approach to charging - it only tells you that you need to pay once you've got right to the point of selecting it to watch - which is really not on when you've got kids who think they've found something to watch... So NowTV is going to disappear soon and we'll stick with YouView / Amazon / etc...
I have a similar problem to the NowTV payment on Amazon - my boy doesn't get that not everything you see is free - so Cars 3, or Minions etc, heavily advertised on the home screen of Amazon, all cost money, whereas we have to hunt through the Prime selections to find things that are included.
At the moment we use a Firestick downstairs and an iPad via HDMI upstairs. The iPad is useful because, for example Big Bang Theory isn't available via the Amazon All4 app, but is available on iDevices and smartphones. Licensing I assume. Likewise, the iPad allows live TV viewing, whereas Amazon does not.
I got to the root of why Sky never called to retain me (or at least part of the reason, though an above post suggests they might not give a s
t anyway) - they never cancelled my contract. I got a surprise bill, which was odd since the box was unplugged and in the return packaging they'd sent - but one system had done the cancellation and another hadn't That was also why my TV worked. I thought it was odd they'd effectively give you 90 days to return the kit and keep the TV live for that, but apparently it does switch off - they just screwed mine up. By chance I've also noticed that if you cancel NowTV they often offer you a half price deal to stay - I was just trying to get all of our on demand services linking to a single email address but clicked 'it's too expensive' as the reason and got 50% off both Movies and Entertainment for 6 months ...
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