sky app not working after new broadband

[hairyben]

hi, used to use the sky+ app on a tablet to control the sky+ box, since swapping the broadband from sky to vodafone the app refuses to see the box on the network, is there something I need to do or is this a sky thing?

[FlossyThePig]

What tablet? iOS or Android
New router?

Have you looked at these $ky pages?
https://www.sky.com/help/articles/sky-app-on-andro...
https://www.sky.com/help/articles/sky-app-on-apple...

[hairyben]

Samsung tab s2 android.

Checked all of that - all settings fine - thanks.

Sky box has ip address showing, sharing on etc

Worked fine right until about the time I changed the main router/bb so *could* be coincidental, both on a remote WAP anyway, but now I always get "cant find compatible sky box on this network"

[varsas]

Is your new router stopping peer-peer traffic on the network I wonder? Would be a bit odd but no unheard of, can you try pinging* the sky box from a laptop (on the wireless) or something?

• start windows, press <windows key> + r, type 'cmd' in the run dialog box, then in the black box with white writing (command prompt) type 'ping xxx.xxx.xxx.xxx' then <enter> where xxx.xxx.xxx.xxx is the IP address of your sky box....you will either get a reply from the sky box (which means you can talk to it) or something else will happen. If you do not get a reply I suspect your wireless is not allowing peer-peer communications and you need to check the settings on the AP, if you are talking then I'd suspect a firewall somewhere is stopping the ports your sky box is working on.

Edited by varsas on Tuesday 12th September 13:46

[hairyben]

varsas said:

Is your new router stopping peer-peer traffic on the network I wonder? Would be a bit odd but no unheard of, can you try pinging* the sky box from a laptop (on the wireless) or something?

• start windows, press <windows key> + r, type 'cmd' in the run dialog box, then in the black box with white writing (command prompt) type 'ping xxx.xxx.xxx.xxx' then <enter> where xxx.xxx.xxx.xxx is the IP address of your sky box....you will either get a reply from the sky box (which means you can talk to it) or something else will happen. If you do not get a reply I suspect your wireless is not allowing peer-peer communications and you need to check the settings on the AP, if you are talking then I'd suspect a firewall somewhere is stopping the ports your sky box is working on.

Edited by varsas on Tuesday 12th September 13:46

thanks, got "request timed out" x4

Everything else on the network is communicating, eg printer, remote hard drive etc.

[Alucidnation]

Turn off the Sky box for 10 minutes or so then power up.

Gotta be an IP conflict or something similar.

[chris285]

There is something you need to do when setting up with sky on non sky broadband but i forget what it is exactly, i think it relates to the sky box in that scenario acting as a wifi hotspot for devices so chances are you are trying to connect this way

Moving away it works more traditionally and so i am guessing it may not be connecting in the correct way

[varsas]

hairyben said:

varsas said:

Is your new router stopping peer-peer traffic on the network I wonder? Would be a bit odd but no unheard of, can you try pinging* the sky box from a laptop (on the wireless) or something?

• start windows, press <windows key> + r, type 'cmd' in the run dialog box, then in the black box with white writing (command prompt) type 'ping xxx.xxx.xxx.xxx' then <enter> where xxx.xxx.xxx.xxx is the IP address of your sky box....you will either get a reply from the sky box (which means you can talk to it) or something else will happen. If you do not get a reply I suspect your wireless is not allowing peer-peer communications and you need to check the settings on the AP, if you are talking then I'd suspect a firewall somewhere is stopping the ports your sky box is working on.

Edited by varsas on Tuesday 12th September 13:46

thanks, got "request timed out" x4

Everything else on the network is communicating, eg printer, remote hard drive etc.

What is the IP address and subnet mask of your laptop?
What is the IP address and subnet mask of the Sky box?

The subnet mask of both devices must be the same and (probably, not always) the first three parts of both IP addresses should be the same too (so both start 192.168.1 or whatever). Maybe the Sky box was set as a static address and your new router was setup on a different network?