virgin media utterly incompetent
Discussion
sorry if this is in the wrong place ,feel free to move or delete if so. anyone else having problems with virgin media services ? wifi been hopeless for months, netflix intermittent ,kids apple boxes unable to connect to network etc.
i am fairly patient with stuff like this but the wife constantly nagging at the kids mobile data usage bill increasing due to the wifi outage along with increasingly intermittent broadband service i finally started phoning them about the issue. this is where the incompetence began. continually told on phone that problem was now fixed. eventually an "engineer" turned up, told me he basically hadn't a clue and left me with a physical cable between the wifi hub/router and my laptop,promising to return (he never did). the irony was as he was looking at the kit my father was on the phone during a flight from doha using the wifi aboard,and i can't get a signal in the house 3 feet from the hub.
continued phone calls over the last few months saw a big reduction in my bill for the next year plus a whack off the next months, not much good when the service doesn't even work. we have been with virgin since they took over from the last bunch and have a hefty bill due to having the tv, phone and broadband with them. we also have 4 separate boxes in the house and i subscribe to box nation on top of the package we have so we are paying in excess of 1500 quid a year.
after finally calling last night to cancel the phone and broadband they agreed a tv only deal of 65 quid a month. my wife phoned back to officially cancel tonight and they now say they want 80 quid a month. needless to say they have now been told to cancel the entire package. hard to believe this is how one of the major media companies operate today. has to be down to the monopoly they have in certain areas with regard to cable/broadband.
if anyone on here happens to know tom mockridge could you let him know his minions are utterly incompetent and appear to have difficulty accepting instruction from paying customers.
i am fairly patient with stuff like this but the wife constantly nagging at the kids mobile data usage bill increasing due to the wifi outage along with increasingly intermittent broadband service i finally started phoning them about the issue. this is where the incompetence began. continually told on phone that problem was now fixed. eventually an "engineer" turned up, told me he basically hadn't a clue and left me with a physical cable between the wifi hub/router and my laptop,promising to return (he never did). the irony was as he was looking at the kit my father was on the phone during a flight from doha using the wifi aboard,and i can't get a signal in the house 3 feet from the hub.
continued phone calls over the last few months saw a big reduction in my bill for the next year plus a whack off the next months, not much good when the service doesn't even work. we have been with virgin since they took over from the last bunch and have a hefty bill due to having the tv, phone and broadband with them. we also have 4 separate boxes in the house and i subscribe to box nation on top of the package we have so we are paying in excess of 1500 quid a year.
after finally calling last night to cancel the phone and broadband they agreed a tv only deal of 65 quid a month. my wife phoned back to officially cancel tonight and they now say they want 80 quid a month. needless to say they have now been told to cancel the entire package. hard to believe this is how one of the major media companies operate today. has to be down to the monopoly they have in certain areas with regard to cable/broadband.
if anyone on here happens to know tom mockridge could you let him know his minions are utterly incompetent and appear to have difficulty accepting instruction from paying customers.
boxst said:
Do you get full speed when connected via Ethernet? Do you get full speed on wi fi when close to the router?
I can’t work out from your post whether it’s a speed issue with the line (which is Virgin) or just Wi-fi.
it varies but most days in the last 6 months even 2 feet from the router the wifi doesn't work. apparently they have been on the phone twice today offering even more money off after someone more senior noticed they are losing 1500 quid plus a year from a longstanding customer. they don't seem to grasp even if it was free it would be of no use as the service is at best intermittent. this is on the same super hub 3 as mentioned above.I can’t work out from your post whether it’s a speed issue with the line (which is Virgin) or just Wi-fi.
even with the ethernet connection it drops out on the lap top and at other times it is near impossible to watch you tube.
98elise said:
I has issues after being forced to moved to the superhub 3. Their technical support were utterly incompetent, with zero knowledge of how WiFi works, and little grasp of English.
It was fixed by moving to a competent provider.
hopefully the same solution will work for us. to be fair the call centre staff appeared to be trying their best. it appears a lot of people are having issues with the super hub,maybe if enough people cancel their subs they will get the message.It was fixed by moving to a competent provider.
Sounds like there's alot going on if won't even work on ethernet with drop out.
Is there a cable routed awkwardly, kinked, forced, damaged etc etc, as should be stable on ethernet.
I am with Virgin, on cable via a 1gb switch, it's faster than my office network, insanely fast.
Wifi on any box is a tough ask with multi use demands, so I bought an enterprise Ubquiti box, it's 120 quid and is amazing.
Is there a cable routed awkwardly, kinked, forced, damaged etc etc, as should be stable on ethernet.
I am with Virgin, on cable via a 1gb switch, it's faster than my office network, insanely fast.
Wifi on any box is a tough ask with multi use demands, so I bought an enterprise Ubquiti box, it's 120 quid and is amazing.
the_g_ster said:
Sounds like there's alot going on if won't even work on ethernet with drop out.
Is there a cable routed awkwardly, kinked, forced, damaged etc etc, as should be stable on ethernet.
I am with Virgin, on cable via a 1gb switch, it's faster than my office network, insanely fast.
Wifi on any box is a tough ask with multi use demands, so I bought an enterprise Ubquiti box, it's 120 quid and is amazing.
well we did have an "engineer" visit recently and he renewed a cable but it made no difference. if wifi is a tough ask they shouldn't be making claims regarding what they can provide or maybe they should provide the equipment you had to buy separately,they could even charge rental on it ,make more money instead of losing customers.Is there a cable routed awkwardly, kinked, forced, damaged etc etc, as should be stable on ethernet.
I am with Virgin, on cable via a 1gb switch, it's faster than my office network, insanely fast.
Wifi on any box is a tough ask with multi use demands, so I bought an enterprise Ubquiti box, it's 120 quid and is amazing.
Right now i'd give anything to have a virgin connection as can't get fibre dsl, so on wireless getting about 10mbit currently which is miles better than 1.7 i was getting with BT
As stated the standard wireless with the superhus is not good, but not getting it a signal from such a short distance with no objects in the way such as hidden in a cupboard to me says bad router which if you had issues over ethernet points to this or the line into the router
My previous house we had virgin and we had a cisco linksys router doing all the wireless and internal networking stuff, the virgin hub was in modem mode and we had no problems but being techy i know the standard routers are generally poor
I am suprised that they didn't replace the hub unless they have and it wasn't mentioned, as normally that is something they would look into. I had issues with the superhub with bt and luckily i got onto a tech and i know what i am doing, and i told him the hub dropped 7ft over my gate thanks to the delivery driver doing this and another hub worked fine
As stated the standard wireless with the superhus is not good, but not getting it a signal from such a short distance with no objects in the way such as hidden in a cupboard to me says bad router which if you had issues over ethernet points to this or the line into the router
My previous house we had virgin and we had a cisco linksys router doing all the wireless and internal networking stuff, the virgin hub was in modem mode and we had no problems but being techy i know the standard routers are generally poor
I am suprised that they didn't replace the hub unless they have and it wasn't mentioned, as normally that is something they would look into. I had issues with the superhub with bt and luckily i got onto a tech and i know what i am doing, and i told him the hub dropped 7ft over my gate thanks to the delivery driver doing this and another hub worked fine
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