Sonos end of life?
Discussion
PushedDover said:
Once again - thank you - useful to know (if true of course 
)
https://en.community.sonos.com/ask-a-question-228987/legacy-how-do-i-find-out-6836288 )Ryan from Sonos posted this:
"Hi, to identify specific devices, you can go to your account page on our website here: https://www.sonos.com/myaccount/system/households/...
Physically, if the device has a Play/Pause button on it, instead of a Mute button, it should be in the newer version of the device. "
Updates response from Yamaha:
"The answer at the present time is that we currently have no plans to withdraw support for this or other MusicCast models and therefore cannot commit to a timeline."
So basically there is no guarantee that any current MusicCast device will be supported for even as long as Sonos will support their discontinued equipment. Better the devil you know?
"The answer at the present time is that we currently have no plans to withdraw support for this or other MusicCast models and therefore cannot commit to a timeline."
So basically there is no guarantee that any current MusicCast device will be supported for even as long as Sonos will support their discontinued equipment. Better the devil you know?
robbieduncan said:
garyhun said:
Would any company make such a commitment? I seriously doubt it as it’s making a very big rod for their back.
Sonos have publicly (via their support team) committed to supporting devices for 5 years after the last date they sell one of them. So yes, some companies willrobbieduncan said:
garyhun said:
Would any company make such a commitment? I seriously doubt it as it’s making a very big rod for their back.
Sonos have publicly (via their support team) committed to supporting devices for 5 years after the last date they sell one of them. So yes, some companies willI gently abandoned by music library years ago in favour of Spotify - more portable, easier. If Spotify doesn't work on Sonos then it's not worth having - and that's the risk.
NDA said:
Isn't the issue more about third party music services like Spotify updating their software which subsequently won't run on 'legacy' Sonos equipment?
I gently abandoned by music library years ago in favour of Spotify - more portable, easier. If Spotify doesn't work on Sonos then it's not worth having - and that's the risk.
Essentially this is what Sonos are committing to. For 5 years after a specific model (*) is dropped by Sonos they are committing to updating the software for security bugs, to keep supported (within the Sonos ecosystem) streaming services working and to keep the whole-house audio system working.I gently abandoned by music library years ago in favour of Spotify - more portable, easier. If Spotify doesn't work on Sonos then it's not worth having - and that's the risk.
Once they drop outside that window a change of Spotify API might not be supported. However Sonos have said they will try to keep streaming services working. However they are not going to keep updating the internal Sonos protocol so you need to keep newer units on old versions of the Sonos firmware to keep whole-house audio working
(*) Sonos have made this hard by significantly updating the internals of models without changing the name so, for example, some Connect:Amps are still supported and some are not as Sonos are counting the 5 years from when they made that internal change. However third parties could be selling old Connect:Amps way past that time
the difference is much of the Yamaha kit can be controlled with the supplied remote control, can stream from bluetooth and so it's not as dependent on latest ios apps etc.
Dont forget this obsolescence has been dictated by Sonos. Its not a technical issue more an economic issue- "we've had your money and we think you've had your money's worth of the kit". Might be true for a £150 speaker but not for those who spent thousands on their kit.
Dont forget this obsolescence has been dictated by Sonos. Its not a technical issue more an economic issue- "we've had your money and we think you've had your money's worth of the kit". Might be true for a £150 speaker but not for those who spent thousands on their kit.
bristolracer said:
It wont matter in a few years.
You will just bark an order at Alexa, and no matter what speaker you have it will respond and talk to all speakers in your home.
They will all play with the same protocols before long.
Maybe. Certainly that’s the aim of [url=https://www.connectedhomeip.com/]CHIP[/urlYou will just bark an order at Alexa, and no matter what speaker you have it will respond and talk to all speakers in your home.
They will all play with the same protocols before long.
bristolracer said:
It wont matter in a few years.
You will just bark an order at Alexa, and no matter what speaker you have it will respond and talk to all speakers in your home.
They will all play with the same protocols before long.
Maybe. Certainly that’s the aim of [url=https://www.connectedhomeip.com/]CHIP[/urlYou will just bark an order at Alexa, and no matter what speaker you have it will respond and talk to all speakers in your home.
They will all play with the same protocols before long.
Red 5 said:
What a cock up!
So what about the people who handed over old units to be recycled, that would now have value?
I wonder if Sonos will be compensating them somehow? Retailers have already been disposing of loads of these items!
JHC their sales and marketing are a shower of sh*te
All depends if they panic-upgraded or not So what about the people who handed over old units to be recycled, that would now have value?
I wonder if Sonos will be compensating them somehow? Retailers have already been disposing of loads of these items!
JHC their sales and marketing are a shower of sh*te
garyhun said:
All depends if they panic-upgraded or not
It was a real case in how not to treat your customers. We are going to stop supporting your old gear, you can however upgrade with 30% off but we will brick your old units.
The 30% discount we were told could end at any time.
So did people panic or did they feel pushed into buying spending £100s or £1000s to get back to where they already were?
Bricking units was right up there with some of the most stupid brand decisions of all time, and when they announced they were not supporting some units a few weeks later it has cost them big time.
They knew they had know choice to back track as it was only the Sonos fan boys who were not up in arms about it.
Just read the 400 page thread on their forum to see the disdain, and that is Sonos fans posting.
gizlaroc said:
garyhun said:
All depends if they panic-upgraded or not
It was a real case in how not to treat your customers. We are going to stop supporting your old gear, you can however upgrade with 30% off but we will brick your old units.
The 30% discount we were told could end at any time.
So did people panic or did they feel pushed into buying spending £100s or £1000s to get back to where they already were?
Bricking units was right up there with some of the most stupid brand decisions of all time, and when they announced they were not supporting some units a few weeks later it has cost them big time.
They knew they had know choice to back track as it was only the Sonos fan boys who were not up in arms about it.
Just read the 400 page thread on their forum to see the disdain, and that is Sonos fans posting.
garyhun said:
Oh I fully agree but your comments and mine are not mutually exclusive.
I agree with you too. I just played the let's wait and see game. But I know a lot of people felt like they had no choice, when they announced the end of updates for legacy products, but to upgrade now as they simply couldn't afford to pay even more if the 30% offer went.
It was a bit of a bully tactic.
It was probably those that could afford it least that got hit hardest.
I got out of Sonos because of it.
I got the massive hump about their attitude so unplugged and replaced my system with Kef wireless.
I don't miss it at all actually - the Kef sounds much better. I do realise that I could be accused of panicking and abandoning for nothing - but I was hacked off.
I got the massive hump about their attitude so unplugged and replaced my system with Kef wireless.
I don't miss it at all actually - the Kef sounds much better. I do realise that I could be accused of panicking and abandoning for nothing - but I was hacked off.
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