LG Oled faint line
Discussion
Me again i must be getting a pay back for all this tech not working after bodging stuff in my IT operational years.
I'm getting a very annoying faint line visible on greens .
Not sure if you can tell on this video.
https://youtu.be/VfHMKmJrQX8
I've seen about green lines but this is like a burn mark so I'm a bit worried.
TV is 18 months old.
I'm getting a very annoying faint line visible on greens .
Not sure if you can tell on this video.
https://youtu.be/VfHMKmJrQX8
I've seen about green lines but this is like a burn mark so I'm a bit worried.
TV is 18 months old.
fourstardan said:
Me again i must be getting a pay back for all this tech not working after bodging stuff in my IT operational years.
I'm getting a very annoying faint line visible on greens .
Not sure if you can tell on this video.
https://youtu.be/VfHMKmJrQX8
I've seen about green lines but this is like a burn mark so I'm a bit worried.
TV is 18 months old.
Can't see anything on that, where are we supposed to be looking.I'm getting a very annoying faint line visible on greens .
Not sure if you can tell on this video.
https://youtu.be/VfHMKmJrQX8
I've seen about green lines but this is like a burn mark so I'm a bit worried.
TV is 18 months old.
Can't see the issue from that video, might be worth running some of the OLED screentest videos from AVforums.
Try going to the service menu and running the pixel refresher and see if that fixes the issue, generally burn in will only happen if you watch the same channel or leave the image on the TV paused for a long time.
Try going to the service menu and running the pixel refresher and see if that fixes the issue, generally burn in will only happen if you watch the same channel or leave the image on the TV paused for a long time.
untakenname said:
Can't see the issue from that video, might be worth running some of the OLED screentest videos from AVforums.
Try going to the service menu and running the pixel refresher and see if that fixes the issue, generally burn in will only happen if you watch the same channel or leave the image on the TV paused for a long time.
Yeh I thought it wouldn't be visible, it is only really apparent on green grass (golf/footy). I have read about pixel refresher but read it makes it worse.Try going to the service menu and running the pixel refresher and see if that fixes the issue, generally burn in will only happen if you watch the same channel or leave the image on the TV paused for a long time.
I've emailed LG.
One year warranty on it as standard, I will not be impressed if they give me hassle.
This has progressed a bit.
I contacted Richers who said do a picture with yellow background, it turns out this is a rectangle not faint line.
I've reemailed LG, there email system for customer service is a joke and highly one directional but I will be pushing further on this as I have read this to be a factory fault.
It stupidly could had been there for a while, I'd just not seen it.
I contacted Richers who said do a picture with yellow background, it turns out this is a rectangle not faint line.
I've reemailed LG, there email system for customer service is a joke and highly one directional but I will be pushing further on this as I have read this to be a factory fault.
It stupidly could had been there for a while, I'd just not seen it.
fourstardan said:
This has progressed a bit.
I contacted Richers who said do a picture with yellow background, it turns out this is a rectangle not faint line.
I've reemailed LG, there email system for customer service is a joke and highly one directional but I will be pushing further on this as I have read this to be a factory fault.
It stupidly could had been there for a while, I'd just not seen it.
I had this on mine, it required a new screen. It’s a known fault. I contacted Richers who said do a picture with yellow background, it turns out this is a rectangle not faint line.
I've reemailed LG, there email system for customer service is a joke and highly one directional but I will be pushing further on this as I have read this to be a factory fault.
It stupidly could had been there for a while, I'd just not seen it.
Link
Durhamlandy1 said:
Matt Cup said:
Matt - how did you go about getting a panel replacement, Curry's and LG don't want to know about mine - giving the usual burn in, not our issue guv response. 
Perhaps claim off your home insurance? Not sure how ethical that’d be though.
Edited by Matt Cup on Sunday 4th October 15:51
megaphone said:
If you bought from Richer Sounds it should have come with a 6 year warranty. Get back in touch with them.
This was my thought but I think it needed a form filled in.I'm waiting for LG to respond at the moment.
How they can get away with this on 1800 quid tv's astounds me.
My LG Oled failed within a month and because it was intermittent, it went past the month and became a warranty issue.
The warranty department were worse than a joke and it ended up having to be repaired by a specialist some 40 miles away and I had to do without it for a month.
A year on, it is going strong but has one dead pixel. Beautiful picture but I wouldn't buy another.
Burn in has not been an issue but the "fireworks" screensaver cuts in very quickly, if you pause it.
The warranty department were worse than a joke and it ended up having to be repaired by a specialist some 40 miles away and I had to do without it for a month.
A year on, it is going strong but has one dead pixel. Beautiful picture but I wouldn't buy another.
Burn in has not been an issue but the "fireworks" screensaver cuts in very quickly, if you pause it.
LuS1fer said:
My LG Oled failed within a month and because it was intermittent, it went past the month and became a warranty issue.
The warranty department were worse than a joke and it ended up having to be repaired by a specialist some 40 miles away and I had to do without it for a month.
A year on, it is going strong but has one dead pixel. Beautiful picture but I wouldn't buy another.
Burn in has not been an issue but the "fireworks" screensaver cuts in very quickly, if you pause it.
I must admit I won't be buying LG again after this.The warranty department were worse than a joke and it ended up having to be repaired by a specialist some 40 miles away and I had to do without it for a month.
A year on, it is going strong but has one dead pixel. Beautiful picture but I wouldn't buy another.
Burn in has not been an issue but the "fireworks" screensaver cuts in very quickly, if you pause it.
Although I wonder if this is OLED in general, I've had two Samsung phones that have had to have replacement screens due to burn in.
fourstardan said:
I must admit I won't be buying LG again after this.
If you're talking OLED, won't that also rule out Sony, Panasonic, Philips, Bang & Olufsen, Toshiba, Sharp, Vizio and a load of others, all of whom use LG panels in their TVs ?A 6 year warranty included by the likes of Richer Sounds does provide peace of mind.
SS2. said:
If you're talking OLED, won't that also rule out Sony, Panasonic, Philips, Bang & Olufsen, Toshiba, Sharp, Vizio and a load of others, all of whom use LG panels in their TVs ?
A 6 year warranty included by the likes of Richer Sounds does provide peace of mind.
It's less about the failure, more about the aftermarket. If a new TV, that expensive, failed, wouldn't you, as a manufacturer, replace it rather than leave the customer without a TV for a month?A 6 year warranty included by the likes of Richer Sounds does provide peace of mind.
I'd have taken it up with the seller - Richer Sounds, wasn't it ?
Exactly what I did with a Samsung TV which went pop after 5 years. Similar to the OP, I hadn't filled in the seller's paperwork at the point of purchase to qualify for the 6 year warranty.
A quick call to RS and they honoured the warranty regardless.
Exactly what I did with a Samsung TV which went pop after 5 years. Similar to the OP, I hadn't filled in the seller's paperwork at the point of purchase to qualify for the 6 year warranty.
A quick call to RS and they honoured the warranty regardless.
SS2. said:
I'd have taken it up with the seller - Richer Sounds, wasn't it ?
Exactly what I did with a Samsung TV which went pop after 5 years. Similar to the OP, I hadn't filled in the seller's paperwork at the point of purchase to qualify for the 6 year warranty.
A quick call to RS and they honoured the warranty regardless.
No, I bought it online from a reputable electrical dealer. I registered it with LG straight away. It was an intermittent fault but because it didn't cease functioning altogether until after the 30 days, it became warranty, not replacement. Seller didn't want to know (Trustpilot bad review followed) and LG best described as slothfully inert.Exactly what I did with a Samsung TV which went pop after 5 years. Similar to the OP, I hadn't filled in the seller's paperwork at the point of purchase to qualify for the 6 year warranty.
A quick call to RS and they honoured the warranty regardless.
Just had our panel replaced on our B6 TV after getting a couple of issues, one being a vertical line right in the middle of the screen all the way down and another where we'd had subtitles on. No artifacts on it now, but there seems to be an issue with the native apps where the screen flashes black for a second every 5-10 minutes. Suggestions that it doesn't happen on external sources so for the price of a new Chromecast I'm tempted to try that rather than spend another hour on hold to Currys and live without the TV for another couple of weeks whilst it's away for a repair that might not even work.
Well TV screen fully replaced this afternoon.
All I did was send the yellow screen to LG, they escalated to "engineers" and it was booked in for a replacement (when out of warranty).
Bloke took about 20 minutes to change over, I think I could had done it tbh, its quite worrying what you actually get for your money with them! He took the back panel off, took the motherboards off and then switched them all to another screen.
On the way out I said "how long before this goes then", he said well maybe about another 2 years lol.
OLED not all its cracked up to be it appears.
All I did was send the yellow screen to LG, they escalated to "engineers" and it was booked in for a replacement (when out of warranty).
Bloke took about 20 minutes to change over, I think I could had done it tbh, its quite worrying what you actually get for your money with them! He took the back panel off, took the motherboards off and then switched them all to another screen.
On the way out I said "how long before this goes then", he said well maybe about another 2 years lol.
OLED not all its cracked up to be it appears.
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