Developing Comet Nightmare
Discussion
It looks like my new TV has developed a fault. I just spoken to Comet and explained and they said they need to send an Engineer out to it.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
nick heppinstall said:
It looks like my new TV has developed a fault. I just spoken to Comet and explained and they said they need to send an Engineer out to it.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
Tell them its Faulty as New and demand a replacement. Most manufacturers offer new replacements if it fails within 28 days after purchase.I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
E31Shrew said:
nick heppinstall said:
It looks like my new TV has developed a fault. I just spoken to Comet and explained and they said they need to send an Engineer out to it.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
Tell them its Faulty as New and demand a replacement. Most manufacturers offer new replacements if it fails within 28 days after purchase.I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
The guy on the phone said because it's out of the 28 days they will only offer a repair !!
nick heppinstall said:
E31Shrew said:
nick heppinstall said:
It looks like my new TV has developed a fault. I just spoken to Comet and explained and they said they need to send an Engineer out to it.
I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
Tell them its Faulty as New and demand a replacement. Most manufacturers offer new replacements if it fails within 28 days after purchase.I purchased the TV on Friday 28th August so it's 28 days old today.
I said I dont want an engineer as the tv is not a month old yet at which point they became very snotty and more or less said well take it or leave it !
I dont want to end up waiting ages for my tv to be fixed.
How should I approach. I intend to call in at Comet on the way home to speak to them in person.
The guy on the phone said because it's out of the 28 days they will only offer a repair !!
They are a nightmare to deal with. They will eventually give you the result you want, but you really do need to kick off big style to get past their scripted processes and responses.
(Speaking from experience, not going into detail, but one of their faulty appliances almost caused our house to burn down with pregnant missus inside of it !)
(Speaking from experience, not going into detail, but one of their faulty appliances almost caused our house to burn down with pregnant missus inside of it !)
SeanyD said:
They are a nightmare to deal with. They will eventually give you the result you want, but you really do need to kick off big style to get past their scripted processes and responses.
(Speaking from experience, not going into detail, but one of their faulty appliances almost caused our house to burn down with pregnant missus inside of it !)
Had that been my wife and had she not been pregnant, i'd have considered that a great purchase.(Speaking from experience, not going into detail, but one of their faulty appliances almost caused our house to burn down with pregnant missus inside of it !)
dirty boy said:
SeanyD said:
They are a nightmare to deal with. They will eventually give you the result you want, but you really do need to kick off big style to get past their scripted processes and responses.
(Speaking from experience, not going into detail, but one of their faulty appliances almost caused our house to burn down with pregnant missus inside of it !)
Had that been my wife and had she not been pregnant, i'd have considered that a great purchase.(Speaking from experience, not going into detail, but one of their faulty appliances almost caused our house to burn down with pregnant missus inside of it !)
Googleing Comet it appears that upto 28 days Comet will offer a refund or replacement on a faulty TV.
I purchased my TV on the 28th Aug and reported the fault today on the 24th September.
Thats 28 days.
If the engineer comes on Monday and finds a fault on the TV will this 28 day period still be honoured even though I'm on the 28th Day today ?
Cheers !
I purchased my TV on the 28th Aug and reported the fault today on the 24th September.
Thats 28 days.
If the engineer comes on Monday and finds a fault on the TV will this 28 day period still be honoured even though I'm on the 28th Day today ?
Cheers !
E31Shrew said:
By the way...what TV is it and whats the fault?
<sigh> It's a Samsung. Purchased because it was not only a good deal but the screen looked the most pleasing to my eye at the time.Turned the TV on this morning and the entire screen has a pink cast. It was fine when turned off last night.
This is on the Virgin Box via HDMI and the inbuilt Freeview.
The Xbox via Component looks OK.
I've reset the picture settings but it has made no difference.
If I turn the colour all the way down I'm just left with pink and white.
If I turn the colour all the way down on the Xbox I have proper black and white.
It appears that it's affecting the blacks. White still looks nice and white.
The menu's black is fine too.
The blacks on the 360 are finevia Component.
I would have said it was an HDMI problem if it was not exactly the same using the internal Freeview Tuner.
The best was I can describe it is if you turn all the colour down to 0 so you are in effect watching in black and white it's like watching in Sepia ...
E31Shrew said:
I would've thought so ...We would!
If the store is local to you , why not go down tonight, and get reassurance from them re the 28 day thingy?
Ask to speak to the Customer Services mgr....I would think they dont take to people hanging around the service desk shouting!
I did pop around to the store at dinnertime for exactly that reason. I must have asked them the question 20 times and never had a atraight answer.If the store is local to you , why not go down tonight, and get reassurance from them re the 28 day thingy?
Ask to speak to the Customer Services mgr....I would think they dont take to people hanging around the service desk shouting!
I eventually asked the Manager and even he skirted around it ! Unbelievable really. You had to be their....
Podie said:
Buy from Digital Direct or Sound and Vision in the future is my advice. Brilliant service.
Thanks mate. It was a spur of the moment thing really. You know when you have to have something right now !My logic was if I purchased locally it would be better if a fault developed. Looks like that logic maybe flawed ....
E31Shrew said:
First thing to try is turning all the kit off, disconnect all input cables and turn each one on , one at a time and recheck. Often when the picture has a pink or green glow it is a SCART hanging half out.
Might be an idea also to use different inputs for each bit of kit.
Good luck!
Cheers. Yeah tried that. Only has HDMI. UHF for the Freeview and Component for the 360.Might be an idea also to use different inputs for each bit of kit.
Good luck!
360 = fine
Freeview and HDMI = Pink
nick heppinstall said:
Podie said:
Buy from Digital Direct or Sound and Vision in the future is my advice. Brilliant service.
Thanks mate. It was a spur of the moment thing really. You know when you have to have something right now !My logic was if I purchased locally it would be better if a fault developed. Looks like that logic maybe flawed ....
Fully appreciate your logic though...
Hope you get it sorted chap.
Gassing Station | Home Cinema & Hi-Fi | Top of Page | What's New | My Stuff