Wonderful service from Comet

[okgo]

JustinP1 said:

Plotloss said:

...Next time a buying a unit of quality from an independent dealer will probably eliminate such issues.

But where, oh where, could we find such an independent dealer of quality units eh?

Deristrictor

[hairyben]

mp3manager said:

On the flip side, I found Comet to be outstanding in their customer service.

I bought the cheapest washer/dryer (£231), it broke after 11 months. The repair man came, fixed it. It broke again the day after the repair. Another repair man came, agreed it was broke and ordered a new motor and new circuit board costing £173. The parts took 3 weeks to arrive, they arrived just before Christmas and it was well into the second week of January before they were fitted.

Third repair man fitted new parts but machine was still broken. He thought the new circuit board was not identical and may have blown the main module.

Comet agreed they machine was past economical repair and gave me a new machine, which was more expensive and a full 12 months warranty.

The resolution was okay in the end, but I'd have been pretty disappointed waiting 5 weeks for something as essential as a washer to be mended.

[Mr E]

walm said:

Mr E said:

I returned a PVR to one of these places for a refund because it was too noisy (it ran the fans 24/7).

The jobsworth told me that I could not return it. Before I even drew breath, his manager jumped on him and told him to refund...

(I'd have gone down the not fit for purpose route personally).

^-----Comedy mis-understanding about the workings of a PVR.

Hello?

Nope, complete understanding of a PVR, the engineering involved and customer expectations.

I expected to hear the HD when it was doing something. I expected even to hear the fans when it was doing something.

Running the fans 24/7 even when the device was on standby and the HD was stopped is bad design. No other PVR does it, and the Humax that replace it was perfectly acceptable.

[Gazzab]

Agreed - I will NEVER buy from Comet or the like.
When I have tried to return a newly purchased non working item they always quote their policy re sending to the manufacturer and even argue that it is a process they have had approval for from CAB etc... Even if you ask politely and then get shirty they stick to this policy in my experience.