Oh plop.

[Deva Link]

PJ S said:

Ergo, you tell the merchant you are rejecting them under the SOGA, and that's the end of the matter - presuming it was not the buyer who damaged it, obviously.
It's as simple as that.

It's not though. They tell you sod off. So what do you do then?

Your only recourse is to sue them. You might win, and you might not.

You can't call the Police and demand they be prosecuted for breach of the SOGA. The Act is useless in that respect.

[PJ S]

Deva Link said:

PJ S said:

Ergo, you tell the merchant you are rejecting them under the SOGA, and that's the end of the matter - presuming it was not the buyer who damaged it, obviously.
It's as simple as that.

It's not though. They tell you sod off. So what do you do then?

Your only recourse is to sue them. You might win, and you might not.

You can't call the Police and demand they be prosecuted for breach of the SOGA. The Act is useless in that respect.

Quite, but the chances of them actually telling you to bugger off is extremely slim - big stores like we're talking about here.
Small independents might be a different kettle of fish, but I seriously doubt it.
At that point, if you paid by card or credit agreement, then you involve them - as per my situation with DFS.

[_dobbo_]

Collected the TV today - obviously it now works, however there are now marks and scratches all over the bezel. Sigh.

A call to PC world in the morning to see what happens next.

[PJ S]

Just accept a replacement - not another repair, even with vouchers as a gesture of goodwill (compensation pay off!).
Sounds like they didn't take much care whilst it was laid down to get the back off/repair.