Faulty LG Plasma

[jdbecks]

Hey all,

my 42" LG Plasma tv that was two months old has developed a fault. Whilst watching the TV, it switched itself off, then every time I switch it on, it switches itself off immediately again.

I brought it from Comet, but lost the receipt, will that matter? as its only two months old, will they be able to swap it? or will it go back to LG for repair under warranty?

Cheers

[StevenJJ]

Take the batteries out of the remote and turn it on manually - does it still turn off immediately?

Small possibility this may save you a lot of hassle... or maybe not.

[PJ S]

If you bought with a credit card, then your statement will provide the proof of purchase, as would their own records if you provided your address details.
Take it back for swap or repair - read up on SOGA (Sale of Goods Act) so you understand why you can refuse only a repair outside their "28 days" policy.

[jdbecks]

I spoke to the customer services department, who said they are unable to quote on the sales of good act and I need to contact the legal department, they really like to make things easy eh

[PJ S]

CS can't deny your rights!
If bought online with your credit card, then as it's within 6 months of purchase, you could invoke chargeback or speak to them about doing that if you still continue to get passed from pillar to post.

[headcase]

You will need the receipt so you can prove you bought it from there and not a knock off one from fleabay, this is required by the manufacturer they will want to see that before they supply foc parts to the repairer.

[PJ S]

Nothing to do with the manufacturer, the contract is with the store, who buy the parts, then get reimbursed by the manufacturer.
A CC/DC statement is also a valid PoP, in the event of a lost receipt.