So we've just cancelled sky TV.....

So we've just cancelled sky TV.....

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Discussion

Derek Smith

45,689 posts

249 months

Friday 26th January 2018
quotequote all
Subirony said:
I've been with Sky for years, and the service/product quality is brilliant. But I'm being charged a stupid amount (£100+) and yet despite cancelling, I'm getting nowhere with anything better than down to about £80. Am I missing a trick here?

Really don't want to leave - not least as I have Sky+ box full of stuff I haven't watched yet and has disappeared off the various iPlayer/All4 platforms - but I just can't take being fleeced. Even Virgin's standard offer is better :-(
I was unable to negotiate a significant reduction when I threatened to cancel Sky. I spoke with a friend who suggested that because I didn't take out a 'special offer' when originally joining, the staff were limited to what they can offer. Yet I'd been with Sky for at least 6 years, probably longer. I later read this online - it might have been on PH - so it seems believable.

The reduction on the cost was remarkable. Had Sky gone half way to what I wanted I would have stayed but I'm glad I didn't as even then it would have been nearly twice the price of BT. I can't see any circumstances when I would return to Sky as I have a BT landline and both my wife and I have BT mobiles, and at a price I've not seen replicated on any offers from other companies because I have the full package of landline, mobile and TV.

Also, the rugby commentary is much better than the BBC's coverage. That alone is worth the money.

Their fast fibre broadband is excellent. I upload large video files for my rugby club - that's of matches - and it is very quick and reliable.

I'm about to buy a new 4G mobile. I will negotiate with BT and expect to get it a couple of pounds cheaper. I phoned them once after reading of an offer for new customers. I was made the offer within five minutes.

The only problem I have had with BT was their box deciding to play dead after a software upgrade. It took them 45 minutes on the phone to sort the problem. Whilst this was irritating, I twice had to phone Sky with problems with the box they supplied and they were unable to resolve it, only suggesting a work around. A mate gave me his box after cancelling and that resolved the issue.

I pay for half a dozen or so Now! TV days a year, mainly for F1 but occasionally for other sports. I normally have friends around in those cases so my pizza is free.


Halb

53,012 posts

184 months

Friday 26th January 2018
quotequote all
bad company said:
Apparently ‘up to’ 76Mb but it was around 65 when I last checked. No cap.
Pretty darn good, you'll never get the full whack unless you live on top of the cabinet or have FTTP.

Kinky

39,574 posts

270 months

Saturday 27th January 2018
quotequote all
This is what we're on at the mo:
Sky Q 2TB box with box sets, sports, cinema, HD and 1 minibox (multiscreen): £47
Sky fibre max with line rental: £28.35

The speed checker said we'd get 80MB speeds .... and we've getting 79,999!!!!!!!

This is an 18 month deal and about 11 months to go (ish).

To be honest, we've been on BT Vision in the past and would never go back. Sadly we don't have cable, so can't have Virgin

wilbo83

1,535 posts

166 months

Saturday 27th January 2018
quotequote all
Anyone recently changed from a Sky+HD box to Sky Q and were able to not have to pay extra? My current package is Sky+HD box, variety bundle, sky fibre unlimited with line rental and am paying £72 / month which seems pretty poor from other posts on here, and compared to what new customers get.

juggsy

1,428 posts

131 months

Saturday 27th January 2018
quotequote all
wilbo83 said:
Anyone recently changed from a Sky+HD box to Sky Q and were able to not have to pay extra? My current package is Sky+HD box, variety bundle, sky fibre unlimited with line rental and am paying £72 / month which seems pretty poor from other posts on here, and compared to what new customers get.
Can’t answer the Q question, however by way of comparison I was on this very package (although Box Sets TV) for £38/month before I left

wilbo83

1,535 posts

166 months

Saturday 27th January 2018
quotequote all
juggsy said:
Can’t answer the Q question, however by way of comparison I was on this very package (although Box Sets TV) for £38/month before I left
Wow, that's what frustrates me with sky, everyone seems to pay a different amount. Was that an offer, did you threaten to leave to get it or anything like that? Would be useful info before I contact customer services. No doubt I will have to threaten to leave to get anything decent.

juggsy

1,428 posts

131 months

Saturday 27th January 2018
quotequote all
wilbo83 said:
Wow, that's what frustrates me with sky, everyone seems to pay a different amount. Was that an offer, did you threaten to leave to get it or anything like that? Would be useful info before I contact customer services. No doubt I will have to threaten to leave to get anything decent.
Short version is I threatened to leave (do it every year), and they gave me an offer of half price fibre and tv for 12 months. After accepting the officer, I then got an email saying ‘please don’t leave, if you stay we’ll give you half price line rental’ - result! So fibre+line for £20/mth + TV £18/mth.

Upshot is when I tried to renew again most recently, they offered me close to this but after accepting didn’t honour it. Told them where to go and haven’t looked back, sticking with freesat for now.

Also be aware - different departments have different offers. So when you first threaten to leave, they’ll give you a crap offer and say that’s all they can do. Then they’ll eventually put you through to retentions who will be able to magically offer something better. I tend to ‘think about it’ and proceed with the cancellation, let the cancellation date get close, and someone always calls you back and that tends to be when you get the best and final. You may also get offers on your MySky account to stay, some where getting 60% at some point. That’s what happened with the line rental for me before.

Edited by juggsy on Saturday 27th January 16:12

Halb

53,012 posts

184 months

Saturday 27th January 2018
quotequote all
Retentions teams usually have different sets of offer, the usual number is three. Each time they dip down, they lose a percentage of commission so they like you to accept the first offer.

MissChief

7,113 posts

169 months

Sunday 28th January 2018
quotequote all
juggsy said:
wilbo83 said:
Anyone recently changed from a Sky+HD box to Sky Q and were able to not have to pay extra? My current package is Sky+HD box, variety bundle, sky fibre unlimited with line rental and am paying £72 / month which seems pretty poor from other posts on here, and compared to what new customers get.
Can’t answer the Q question, however by way of comparison I was on this very package (although Box Sets TV) for £38/month before I left
You should at least be able to change over to Entertainment for £20 and get some sort of discount on your Fibre. Sky Q itself doesn't cist any more but there may be upfront fees to pay. You tend to get the cheapest up front cost by taking Sky Q MS, £12pm.

Bluedot

3,596 posts

108 months

Monday 29th January 2018
quotequote all
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?

Efbe

9,251 posts

167 months

Monday 29th January 2018
quotequote all
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
cancel and sign up in your wife's name.

If you can find a guy working for sky at one of those stalls in shopping centres etc, then they can usually give better deals than those working the phones or online.

Challo

10,166 posts

156 months

Monday 29th January 2018
quotequote all
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Sacked off Sky last year and havent noticed. GF gets BT sport free with EE, and broadband is through Plusnet. Always do good deals, i renewed this year, and they gave me another offer for staying with them. Service has been great and any issues they are quick to fix.

Vee

3,099 posts

235 months

Monday 29th January 2018
quotequote all
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Call them back and say reinstate BB and phone.
Leave tv cancelled. In your 31 day notice period they will come back to you.
Tell them Virgin will be in touch regarding moving the phone and BB. The guy I spoke to at SKY said to do it that way because once SKY cancel it you lose the right to the same phone number - not sure if that was true or not.

Ref. my post from last week.
They originally offered me £12 off a £131 package for 18 months.
I cancelled the TV side of things.
2 weeks later they contacted me and I'm now on ~£70 for 12 months only for the same £131 package.

fomb

1,402 posts

212 months

Monday 29th January 2018
quotequote all
bad company said:
I’m paying Sky £81.14 monthly for which I get

HD
Multiroom
Sports
Phone line
Talk Anytime Extra
Fibre Max Broadband

Not really sure now if that’s a good deal or not???
Possibly, it's different for everyone. For instance, I don't have a phone line, only Fibre, so I get 120Mbps and phone for £38/mo unlimited, and I use NowTV Entertainment and Cinema for about £9/mo. I do pay extra for F1 weekends so I guess you could factor in another £10-15 for that.

So I guess all in I pay £50-60/mo for the same thing, but I also know what I have isn't available to all because of the pleasures of BT.

xjay1337

15,966 posts

119 months

Monday 29th January 2018
quotequote all
fomb said:
bad company said:
I’m paying Sky £81.14 monthly for which I get

HD
Multiroom
Sports
Phone line
Talk Anytime Extra
Fibre Max Broadband

Not really sure now if that’s a good deal or not???
Possibly, it's different for everyone. For instance, I don't have a phone line, only Fibre, so I get 120Mbps and phone for £38/mo unlimited, and I use NowTV Entertainment and Cinema for about £9/mo. I do pay extra for F1 weekends so I guess you could factor in another £10-15 for that.

So I guess all in I pay £50-60/mo for the same thing, but I also know what I have isn't available to all because of the pleasures of BT.
I'm about the same price bc.

I have Q HD, no multiroom, sports HD, box sets , movies (so the full tv package) , fibre max and it's around £80. i think it's pretty good, we use it a lot for the box sets (greys anatomy for example) and the system is good, so sure we could save £10 or so by going elsewhere and downloading stuff, torrenting etc, when I was 16 then fine but I'm 26 now and can't be fked downloading pirated TV shows lol .

Bluedot

3,596 posts

108 months

Monday 29th January 2018
quotequote all
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Thanks for the replies, interesting to read what others are paying.
I've called them back and am keeping the phone and broadband.
She merrily told me my TV subscription was going through as requested and being cancelled still on 1st March, no interest in talking numbers! rolleyes

Anyway, we've got 30'ish days now, I'm happy to bin our multi-room so will be looking for what we have currently which is the 'Box Sets' package with HD Sports, I'm not fussed about keeping Sky Cinema. If we can get all that for £75-£80 a month incl phone & broadband then I'll take it.


MissChief

7,113 posts

169 months

Monday 29th January 2018
quotequote all
Bluedot said:
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Thanks for the replies, interesting to read what others are paying.
I've called them back and am keeping the phone and broadband.
She merrily told me my TV subscription was going through as requested and being cancelled still on 1st March, no interest in talking numbers! rolleyes

Anyway, we've got 30'ish days now, I'm happy to bin our multi-room so will be looking for what we have currently which is the 'Box Sets' package with HD Sports, I'm not fussed about keeping Sky Cinema. If we can get all that for £75-£80 a month incl phone & broadband then I'll take it.
Existing customers can now move to the Entertainment package. If you're happy to re-contract for 18 months you can get Entertainment for £20, Box Sets £5, HD £5, Sports £20, Sports HD £2 and drop cinema.

camshafted

938 posts

166 months

Tuesday 30th January 2018
quotequote all
Bluedot said:
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Thanks for the replies, interesting to read what others are paying.
I've called them back and am keeping the phone and broadband.
She merrily told me my TV subscription was going through as requested and being cancelled still on 1st March, no interest in talking numbers! rolleyes

Anyway, we've got 30'ish days now, I'm happy to bin our multi-room so will be looking for what we have currently which is the 'Box Sets' package with HD Sports, I'm not fussed about keeping Sky Cinema. If we can get all that for £75-£80 a month incl phone & broadband then I'll take it.
You must be able to negotiate a bit more there. I've got a similar package and I pay £100 LESS per month! While I have a landline, I don't have a phone and the extra box, but that shouldn't mean £100 extra.

MissChief

7,113 posts

169 months

Wednesday 31st January 2018
quotequote all
camshafted said:
Bluedot said:
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Thanks for the replies, interesting to read what others are paying.
I've called them back and am keeping the phone and broadband.
She merrily told me my TV subscription was going through as requested and being cancelled still on 1st March, no interest in talking numbers! rolleyes

Anyway, we've got 30'ish days now, I'm happy to bin our multi-room so will be looking for what we have currently which is the 'Box Sets' package with HD Sports, I'm not fussed about keeping Sky Cinema. If we can get all that for £75-£80 a month incl phone & broadband then I'll take it.
You must be able to negotiate a bit more there. I've got a similar package and I pay £100 LESS per month! While I have a landline, I don't have a phone and the extra box, but that shouldn't mean £100 extra.
I just have to say here, if you made £22 of landline calls you're either on the wrong talk package of have called some numbers that charge you an arm and a leg. Even still there must be extras that you're not getting any discount on at all. That would be easily remedied in a twenty minute phone call for 20-40% off.

Bluedot

3,596 posts

108 months

Wednesday 31st January 2018
quotequote all
MissChief said:
camshafted said:
Bluedot said:
Bluedot said:
Got the latest monthly bill yesterday for Sky, £156!! (Fibre, landline, Films, HD Sports and one extra skybox) The bill also included a ridiculous £22 in landline call charges.
Enough was enough and I priced up BT, I could get a decent enough offering of channels (no extra box for multiroom but on the plus side I get BT Sports as well as SkySports) for £78. Probably nowhere near the same amount of channels as Sky but we don't generally watch the Sky Movie stuff and rarely watch much else apart from the terrestrial channels.
So I called up yesterday and cancelled everything, the guy made a small attempt at trying to talk about reducing the costs but could tell from my mood I wasn't really up for being persuaded.
So now we're on 14 days notice for the broadband and phone and 30 days notice for the TV.
I'm going to give it a week and then see how quick BT could take over the phone & broadband or alternatively make a sheepish call back to Sky and say we want to keep the landline and broadband with them.
Any recommendations from others here ?
Thanks for the replies, interesting to read what others are paying.
I've called them back and am keeping the phone and broadband.
She merrily told me my TV subscription was going through as requested and being cancelled still on 1st March, no interest in talking numbers! rolleyes

Anyway, we've got 30'ish days now, I'm happy to bin our multi-room so will be looking for what we have currently which is the 'Box Sets' package with HD Sports, I'm not fussed about keeping Sky Cinema. If we can get all that for £75-£80 a month incl phone & broadband then I'll take it.
You must be able to negotiate a bit more there. I've got a similar package and I pay £100 LESS per month! While I have a landline, I don't have a phone and the extra box, but that shouldn't mean £100 extra.
I just have to say here, if you made £22 of landline calls you're either on the wrong talk package of have called some numbers that charge you an arm and a leg. Even still there must be extras that you're not getting any discount on at all. That would be easily remedied in a twenty minute phone call for 20-40% off.
Well that's just it, the calls were all local, the only time we ever really use the phone is if I phone my Mum or my other half calls her Mum. The charges for each call seem way over the top, as an example, I must have called my Mum about 10 times in a row on Christmas Day morning (a Monday so not evening or weekends) and each time I did, it was engaged (but she has call answering so it came up with 'the person is on the phone at the moment' etc), each of these 3 second calls got charged at 32p!
They did offer to put me through to calls and billing and I will speak to someone about it but I wasn't in the mood to be put on hold to speak to yet another person so left it.
I always thought landline calls were ridiculously cheap these days but yes you're right, I need to look more into it and change the package we're on by the looks of it.